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Handknotted Rugs

4 years ago

I bought a Moroccan rug from Handknotted Rugs. I first saw their site on Houzz. Within 3 months of putting the rug on the floor it has worn horribly. One edge has worn so far the rug pad is now exposed. When I called they told me they have a 30 day return policy on their rugs and I was well past that. They offered me a 50% discount on a new rug. I’d already spent over $1000 on a rug that looks terrible within 3 months. I can’t imagine wanting to buy another even heavily discounted. I feel I was sold an inferior product and they should have stood behind their product. This is just a warning to anyone considering purchasing from them. In my opinion they sell inferior goods at high prices.