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linaria_z7_ch

bit*hy client - venting...

4 years ago

Hi there, I just need to vent a little,

so I try to make a living from garden desingn and planting design (fully trained landscape architect), do this for a while and am really specialized by now, a complet and 120% plant geek (or nerd?)


I love that work, working with the owner, finding the right solution...


so this spring a lady rang me up, she had found me via a perennial planting I had designed for the city council and she had rang them up and asked for my contact.


that really tickled me pink.


In the first phone call her second question was like: do you have the capacitiy to do a design soon so I can plant this spring,


so, yes Ma`m, I am somewhat busy, but we will make that work, sounds really like a nice project


send her my hourly rate,

suggest working stepps, order of planning and stuff


ask about her garden

soil,

exposure

favourite color the whole sheebang


best, if I come and visit, we will take it from there


so I drive out there for an afternoon, alsmost three hours on site, sketching, asking her

seeing her large -and quite nice- garden

taking notes and photographs


she told me that her new bed should be a gravel- or sand bed,

told me on the phone, she had added 8 inches of sand on the new area and worked so hard.


I dig into the bed with my special spade, narrow and sharp, it hits solid soil after rather 3-5 inches than 8. Mention that planting in that soil will take effort

-she goes all: but we worked so hard, rotor tilled it etc


there is a freshly planted plum standard tree bang in the middle of her future perennial planting,

obviously not pruned properly

obviously a poor specimen with the main branches whorled, coming off from one spot at the trunk, I dont bother to ask about it, have a gut feeling ...


heavy name dropping on her side which nursery persons and legends she is on first name basis with....


there were some red flags, looking back now


badmouthing the local nature conservation departmenet, she has some beef with them as she built stuff where she should not have, but it is her right...


badmouthing some neighbor and her dog -horrible dog- while later her 2 pooches bark their head off behind a glass door whenever I move around


---

will send me a plant list, she had kept jotting down plant names, on sticky notes, all over the places, just needs to put them all together, but right now she is sooo busy,


---

points out that my email in the directory does not work, is wrong, I check it out, have it corrected, thank her profusly,

send a link to the new entry, noo, still does not work,


and she cant reply to my office email-adress (????) it does not work.


ask whether I have a website, well, yeaa, duh, (my email is like mail@nameofmybusiness)


I send her a mail with the current status:

description what design and color scheme I am aiming for

a few plant suggestions

next steps,

her required input



long story short, last week I sent her an invoice , informing her beforehand that I do so by email


now comes back a complaint that this is way too high, and not the norm for a "non commital, first meeting", and she knows because she asked other planting designers about it...


and she never recieved anything in writing (apart from some mails and a PDF she did not bother to download...)


what an entitled piece of work.


not sure what triggered her, perhaps I was not gushy enough, right now she is squabbeling about 3 hours of work on my invoice, I dont have high hopes...


it wont kill me, it just annoys me to no end that she did a 180 after much stalling instead of telling me of her changed mind much sooner...


you live and you learn, and "it smelled funny" from the first minute I stepped out of the car, I guess I was just so delighted by the prospect of a lovely planting in a lovely setting


and guess what she does for a living: snake oil saleswoman, I mean gloryfied brain juice massage, or Craniosakral therapy (like osteopathy)....


well, have a nice day everyone,

yours, Lin

Comments (7)

  • 4 years ago

    Well, you win some and you lose some, and she sounds awful. But, Lin, craniosacral is NOT snake oil. For over 50 years my preferred GP is always a DO over an MD. And I've had excellent medical care.

    linaria_gw thanked laceyvail 6A, WV
  • 4 years ago

    Linaria, I have no idea how long you have been practicing landscape design but if you have only encountered one demanding, persnickety client, consider yourself lucky!! In the 25 years or so I have had a landscape design business, I have encountered too many to count.

    A few occurred early in my career when I felt like I needed to accept all opportunities to grow my business. And had not yet developed the skills to suss out who was gong to be intractable or difficult to work with.

    For a period of time I was associated with a local nursery as their "inhouse" designer. While operating as an independent business, I prepared landscape design plans for any nursery customer requesting this service. All the terms and fees associated with this service were worked out in conjunction with nursery management and well documented on the application form. But it was understood that anyone who requested this service would be accommodated......regardless of their personalities or how difficult they were to work with. So no flexibility to be able to pick and choose my clients. Inevitably, there were more than a few that proved very difficult. Fortunately, they were the minority and most were very successful encounters for both me, the client and the nursery.

    Now that I am almost fully retired, I pick and choose my jobs and clients very carefully :-) I don't need nor will I tolerate the grief that comes from working on a project or with clients that demand the impossible or will not listen to advice coming from many years of experience. It makes life so much easier!!

    linaria_gw thanked gardengal48 (PNW Z8/9)
  • 4 years ago

    a complet and 120% plant geek (or nerd?)


    ==>>


    this is going to make me spend a few days contemplating the difference between geeks and nerds ... and that is the most important part of this rather long diatribe ...


    ken


    ps: ditch the *itch ... lifes too short... and do you really need that money so bad.. to put up with hes condescending name dropping nonsense ... and id bet my shiny penny.. not one single person she name dropped knows her ...

  • 4 years ago

    Ugh! What a PITA. I take it you're not going to work with her going forward, but did she end up paying her bill?

    linaria_gw thanked porkchop_z5b_MI
  • 4 years ago
    last modified: 4 years ago

    "...and id bet my shiny penny.. not one single person she name dropped knows her ..."

    You're probably spot on!!

    linaria_gw thanked porkchop_z5b_MI
  • 4 years ago

    Bummer! Maybe you should restrict future consultations to 30-60 minutes. Although I'm in a different field, I've found that to be a useful tool for eliminating those who just wanted to ask a few questions for free and don't really have any $$ to hire a professional, or want to hire someone else after consulting. At the end of the consultation, potential client can end it, or pay a retainer and engage further.


    I know this lady's type! I believe they are the same people who won't tip appropriately at a restaurant because they "can't afford it" after buying $200 of food and drinks, asked for extra condiments 4 times, dropped their silverware, AND used a coupon.

    linaria_gw thanked Tiffany, purpleinopp Z8b Opp, AL