Please help with botched Microwave install from costco

4 years ago

last modified: 4 years ago

Costco Botched Microwave install. I purchased a microwave from Costco. The installers from Costco did not install the microwave correctly. They did not use the brackets or screws that came with the microwave. They installed the microwave with just two bolts on top drilled into cabinet. They drilled the holes in the cabinet way too large and installed a washer with the screw. The washer is barely on the cabinet since there is a hole around 3/4 of the washer. They did not use the screws on the wall to help support the microwave. During the rough install the cabinet was moving. I am afraid the microwave will come crashing down! After the install they told me they were plumbers and thought they were installing a dishwasher! I called Costco and they told me to wait 3-5 days for someone to contact me back to make an appointment to have it checked. Please help

Featured Answer

toxcrusadr

4 years ago

last modified: 4 years ago

When the plumbers showed up and found out it was a microwave, they really should have said "sorry, Costco sent the wrong guys, we'll let them know." Sheesh.

Not sure what we can actually help with here, but: That pic just looks like it needs a larger washer. If it was me I'd just go to the hardware store and get a couple, and put them in one at a time so the whole oven doesn't have to be removed. But that's just me. I probably would have done the install myself in the first place because of...this.

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Comments (7)

elcieg
4 years ago
It sure is a mess. The only thing you can do is wait the 3 to 5 days for a call back. We all hear those words lately, and it is frustrating. Nobody has help. No one wants to work. Good luck.
Nala 123 thanked elcieg
wdccruise
4 years ago
"They did not use the brackets or screws that came with the microwave."

"They did not use the screws on the wall to help support the microwave."

In my experience with GE and Samsung microwaves, a bracket is attached to the rear wall, the oven is clipped on to the bracket, and then the oven is swung upward to meet the cabinet above where it is secured in place with two bolts (see this Lowes video).

You could solve the too-large-holes problem but unbolting the oven, placing blocks of wood with the correct-size holes over the existing holes, and then reinserting the bolts through washers, blocks of wood, cabinet bottom, and into the oven. However, if the wall bracket is missing or it is not attached to wall studs behind the oven, then the whole installation must be redone.
Nala 123 thanked wdccruise
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Nala 123
Original Author
4 years ago
Thank you. They did put a long metal bracket on wall. Costco put through a damage claim against the installers they hired. The installers are from NJ. They are Nickson Home Services. Horrible customer service from them. i called multiple times to speak to manager and he refuses to answer or return my calls. Hopefully i get a resolutoon soon
wdccruise
4 years ago
"During the rough install the cabinet was moving."

I don't know what this means but if the cabinet supporting the oven is not solid, the oven should not be hung on it.
PRO
Patricia Colwell Consulting
4 years ago
I have no idea from those pics even where this is in the kitchen. BTW bad mouthing a business is never a good idea with out alot more info as to your issues.
PRO
Jeffrey R. Grenz, General Contractor
4 years ago
Your issue is with who you paid. They hired incompetents.

One home, 3-4 different client sourced low bid appliance retailers (one local, balance big box), 2021:

Gas leak at dryer - we supervised their redo

Refer not hooked up to water -we redid

Oven install not complete - we redid

BI double refer left 1/2" down from frame (gap) - they sent one for a two installer job

Wolf/Subzero requires factory certified installers for their extended warranty. The reason becomes clearer.