Sorry to see this has happened. Terrible job. You can go someplace else and sue for the damages. If you want some sort of resolution now you will have to negotiate some term that involves them offering some sort of solution. I doubt if you will get a full refund to go someplace else.

What type of floor flattening prep was performed before the floor was laid? That work is more important than the choice of flooring specs.

No prep was done to the floors ahead of time other than us removing the carpeting, ensuring clean etc.

There has been a lot of back and forth about the extent of how poor the install is - as time goes on I just keep finding more spots where the joints have been hit with the mallet etc. No doubt that the entire floor needs to be redone.

Who installed, was it where you purchased the floor or was it someone you hired? I think it would be easier resolved if the place you bought ot from installed it, random ”installers” not so much.

Thanks everyone - everything that I assumed was the case. I’ve been pushing to have them completely redo the job (not my preference but getting a full refund is unlikely given the amount I have had to push for the last 2 months…) I had it installed by the same store from whom I purchased the flooring.

I don’t even know what to do at this stage other than continue to press. Seems as thought they are trying to wait me out and see if I will give up.

Agree to pay the additional costs required to do the floor prep, and they may agree to relay it a bit faster. Those costs should have been part of a complete job quote, from the beginning. So you would have paid them anyway.