Oh he admitted he knew about it. Why do you call them fake plastic? And you didn’t answer my question. You’re rude please bow out

Patricia used the phrase, ”fake plastic”, because so-called quartz counters are not solid stone. They are a factory made product, made of crushed quartz particles, dyes, and 30% plastic resins.

Someone with skill can repair that and seems like it should be repaired. I'd advise to get samples of their work before you let them loose on your new counter. A bad repair will be worse than no repair....

We had our new quartz counters repaired and you can’t tell.

It just rubs me the wrong way to have to fix a brand new island top. I’m pushing for a new slab. We shall see if I get what I want. It’s not a big piece.

Let them fix it and then if it doesn’t meet your expectations then ask for a new slab.

Otherwise you are throwing something that could be 100% fine into a landfill.

These are normally fixed in the factory without the clients even seeing that they were there. You could make a deal that IF the repair is not satisfactory they will then replace it but that all depends on your contract as most quartz suppliers have a clause in their contracts about flaws so best to read yours.

They aren't going to give you a new anything, until they have come out to fix the divot, and ONLY THEN if it can not be repaired to your reasonable satisfaction.

You caught it "after they headed down the driveway"

Sad facts Be there. Lurk. Sign nothing until you have looked everything over with your glasses on. With a magnifying glass if you need that. With the 4000 k Patricia lights on: )

Did you sign? :)

Take a deeep breath, let them return and fix.

Know that little "chinks" like this are routinely fixed in the shop PRE DELIVERY, just like your prime steak gets dropped on the kitchen floor in the steak house, SEARED AND SERVED , your fine chest of drawers touched up at the design center before ............yeah.........before the delivery. : )

BECAUSE STUFF HAPPENS

Except, what you don’t know, won’t hurt you. I will make my own scratches and dents, thank you very much!

OP is paying for something brand new not a second. I understand the disappointment.

I had a very good experiece with the fabricator who put in my 2 bathroom counters. The one bathroom was perfect from the start. The second bathroom had an issue with the overflow drain in the integrated sink. I didn't notice that until I left the water on long enough to fill the sink and found it was coming over the top and not draining. It was probably 2 months after the initial install. They came to the house to repair, but then took the entire piece out and took it back to the shop. Told me I would be getting a new slab/sink. I honestly don't know if they just replaced the sink or replaced the slab and the sink, but when the second one was installed it had a scratch that I noticed shortly after the install. Called them back, another repair person came out and deemed the scratch too deep to be buffed out. This time they left the stone in place and didn't take it out until they brought the new top. They did not question anything, they accepted responsibility and fixed the issues.

They would have repaired if possible, but didn't hesitate to replace when necessary.

Hopefully your experience turns out like mine.

New doesn't mean perfect. Perfection doesn't exist. Small divots and repairs are typical in the solid countertop industry. Repairs, fill-ins...etc are completely acceptable and normal.

Agree completely as above

There are tolerances in every single facet/industry in design, building,,,,,,even automobiles!

They in no way ruin the product or destroy any final result. You could pay the BEST painter in town, spend a bloody fortune , have a guarantee of perfection and I can virtually guarantee.......... a day after the clean up? You will find something, and the more you go at it with a magnifying glass? The more you shall find.

I'm not making light of the "I paid, I deserve........"

You DO! But within industry tolerances: )

Hmm. I'm thinking they could buff that out on site. Hard to tell from your photo, but it doesn't look like a deep nick. I'd push for that.

P.S. Silestone is made by Cosentino, a company in Spain, and they have one of the most eco-friendly manufacturing processes of all the quartz companies. Their products are excellent.

This is a fabricator issue, not a product issue.

Ps. In addition to what I said earlier.....Being that it is a small top (as OP states)...the fabricator might opt to replace it instead of fixing it...especially if they stock that color or have remnants left over from your slabs. That might be the easiest solution...hard to tell without seeing more of the job.

"Sigh it’s 90% quartz with only 10% resins, pigments and polymers."

It is not. You're buying into industry pap. The 90% is by weight, which is irrelevant. Engineered stone is 66% quartz and 33% resin. This is simply not up for debate.

I'd hit that divot with a color matched Sharpie, over fill it with super glue, and scrape it to flush. You'll always be able to find it, but no one else ever will.

Idiot installers had no business ever letting you see that.

They are giving me a new top and that’s what I want!!!

I will make enough divets on my own. At this price I want a pristine top. This is a forever family home on our farm and will be passed down so yes I’m picky. Thanks for all the input.

That's awesome Patricia! My top is Silestone "Lagoon" and is 8 years old. Not one chip yet! Knock on wood!

So glad you got the solution you wanted!

I cannot comprehend how a fabricator, with razor-thin margins to begin with, can afford to do a job twice and get paid once without going broke.

Do it right the first time would be my suggestion Joe.

^^^Joseph, I had Silestone and a magnifying glass left on the counter bleached a inch long stripe. Have you ever heard of that? I just artfully filled it in with Sharpie pens ( it was Sahara). Isn't that strange?!?

Maybe UV rays damaged your quartz hitting trough magnifying glass.

Beth:

It is unusual, but not surprising. The UV rays were magnified.