That was a while back. My window was still under warranty, or maybe they have a lifetime warranty? Someone came out and replaced that one and its been fine.

On the other hand, one of the double hung windows is broken so i cant get it entirely open. I have to admit that it was probably my fault because I use the tilt feature incorrectly.

The replacement process was easy since it was not a double hung window. They simply popped part of it out and put in the replacement.

Good to hear it’s worked out for you after all these years. We are looking at a home with cloudy Simonton windows due to broken seals. The original owner is selling it so thinking they may be able to get the glass replaced under warranty. There are quite a few windows that are affected. They are getting right on it though so hopefully it will work out because we really like the home other than this problem.

We have some tilt out double hung Marvin windows. I tried using that feature once to clean them and thought I’d never get it put back correctly. Never tried it again.

I think Simonton is Home Depot quality, I had the rest of my windows replaced with another brand i cant remember what. Still, the Simonton is good enough. Im glad the sellers are cooperating. Exciting that you found a house you like!

I’ve never heard of the brand but from what I can tell they have different levels. This is a pretty high quality, custom built home and the window function is solid, just the glass that is a problem. Our houses in MN have Marvin and Andersen windows but windows in MN have to withstand a much more extreme climate than SC.

OOh, fun! Good luck Mr and Mrs 3katz

I have 4 big Simonton windows on the east side of my house. I called them (the labels were still on the bottom...) about replacement screens, and the CS was lovely. I might call them again, because these windows are IMPOSSIBLE to keep clean. The other windows in my house are not this difficult.

Glad you found a house!!!

I’m wondering if the windows failed because someone thought a strong pressure wash would be an easy way to clean them? Our window replacement guy emphasized to never pressure wash windows.

@Springroz - maybe they’re impossible to get clean due to broken seals.

@3katz4me I don't think so....with a lot of work they are clear, for about an hour.....then I can see every single rag stroke

@Springroz - I’m a disaster at washing my own windows. mine are only clear until the sun shines through. I made a list of things I wanted to do when I retired. One of them was to learn to wash my windows like the pros. Four years later I haven’t yet taken that project on.

katz, have they told you what they will be doiing? changing jus the glass, or changing the sash itself? Did they say who is doing the actual repairs?

Ive just about given up on cleaning windows. No sooner do i wash them until they are dirty and streaky again. pollen season is the worst.

@oberon476 - I don’t have specifics yet but do have info on who they’re working with who my realtor approves of. He built a home down the street, same era, also Simonton windows. He also works with the developers and builders and I feel is knowledgeable.

Sounds like a good plan.

Do all seals eventually break?

You would need to define eventually. Cardinal glass for example manufactures about 1/3 of all insulating glass units in north america and they have a .2% failure rate at 20 years and predict a .5% at 50 years.