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IS THIS EXCELLENT CUSTOMER SERVICE?

3 years ago
last modified: 3 years ago

Was just assaulted (video recorded) by a plumber (Byron) in front of my house. If you know an older gentleman, named Byron, who is a plumber, drives a white box van, then you know who this person is. We have used this person in the past and thought his work, as well as the comments from another plumber our church provided for us, found his work was subpar at best. He was originally paid by my insurance company. Months to close to a year later, my wife calls him again, as we know no other plumber for this “new” leak we have, and after 7 days, in the same general area, with now newer holes in my walls (bathroom, closet, and kitchen/pantry), carpet ripped up from my daughter’s bedroom closet, the problem, as he states is this after my question of asking him if he found the leak… ”No, but at least its not leaking now.“ Not the response a customer should hear from a ”Master Plumber.” (Is it really fixed or are we waiting to see if the same areas he supposedly fixed the 1st time will need repairs for a 3rd time?) So prior to him trying to fix this “new” leak, we agreed that we would pay him every payday ($500) until it’s paid in full since we could not file another claim with our insurance so quickly. He agreed and we have made a few payments this far, with the last payment actually being $850.00. Since then, we have seen him drive by our house every day ( we recognize the white van and the license plate each time) 4-5 times) (I work out of my house) (Stalking?), but today, he calls me 4 times and uses vulgar language over the phone telling us he demands his money now, as he has a family to feed and bills to pay. His language was so vile and vulgar, to the point, we hung up on him. 10 minutes later, he shows up to my door, knocks, with me telling him just a minute, and then knocks even harder again because I did not answer the door fast enough. As I open the wooden door, he grabs my outer screen door so fast that he pulled it off the retracting link at the bottom of the door, and begins again to yell and scream at me, using more vulgar language, demanding his money to be paid in full. My daughter hears this (and my mother-in-law comes to the front as well because his screaming of vulgarities awakes her) with my daughter seeing him grabbing my shirt, pushing me, and telling him to stop assaulting my dad. She also told himthat he is being recorded, with my Ring camera catching some of it as well. As I pull out my credit card, he aggressively grabs it out of my hand, and crushes it in his hand. I’m now trying to get it back from him as he holds his hand away from me and still trying to push me away. He then throws it back in my face when I told him to let go off my credit card and get his machine so I can pay him. I never touched him but he continued to grab my shirt, pushing me, and even somewhat spitting on me while still screaming vulgarities. My daughter is id still recording him the whole time. Once it was fully paid, I told him to please leave my property, which he rwfused. It took several requests from both myself, my daughter, and mother-in-law for him to leave before he finally did. I told him I am now going to call the police and file an assault charge on him and his actions upon me and he said he did not care, while still using vulgar language. Thanks to my daughter, my mother-in-law, my Ring camera and other witnesses who recorded and saw this assault take place. I dod call the police, gave him the video and my report. My question to you readers is this - “Is this a person you want to use for your next plumbing job?“ My goal is to help the public not have to endure what we went through with this very unprofessional ”Master Plumber” who obviously is lacking in customer service, social and professional skills. Hopefully you wont be assaulted like I was.

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