Wow. That is significantly different. Glad you got him to replace it. Make sure he allows you to see the slab before he cuts it.

Is this a name brand quartz? I never see this kind of color deviation with the big name brands.

Wow glad he is making it right (would be great to the old counter donated to a Habitat Restore so someone else could use it)

This time go over and personally look at the slab.

@Sabrina Alfin Interiors Its allegedly MSI - the sample was - but now im wondering if the contractor or fabricator did a bait and switch for a cheaper product?

One of the many reasons that I am not a MSI fan. It is NOT all "the same" product, despite what some people on this forum like to state, in order to try to shut down discussions.

I'm surprised your contractor asserted that the slabs are 99% the same. I needed two slabs of Silestone Calacatta Gold in my kitchen. We looked at several different slabs before we found two that worked well together.

Quartz is like cooking a meal ... the ingredients matter and changing them slightly will produce different results. During covid many manufacturers had to source raw materials from different suppliers.

Was the sample produced recently or is it months, or worse, a few years old?

When looking at quartz for my bathroom counters, I made sure to order current samples from the manufacturers, to make sure I was looking at what colors/patterns they were producing today with the current available dye lots.

Most of the quartz issues that seem to pop up on these forums involve MSI. Buyer beware.

You are lucky your builder is on your side and will make it right.

MSI is one of the worst suppliers of tile, stone, and quartz that exists. Very much buyer beware!

Daltile makes a nice black quartz called "Broadway Black." It's stunning. Perhaps he will do an even exchange for your trouble? ProSource should have samples if you do not have a local Daltile showroom. Sorry you had to go through this.

Broadway Black

That Daltile is also made in Dickson, TN, which is a huge improvement to the lowest budget unknown factory. Only MSI’s Lumalux colors are made in SC.

" It is NOT all "the same" product, despite what some people on this forum like to state, in order to try to shut down discussions."

What is irritating is when people lack context and omit qualifiers in their comments.

Many people post here asking if anyone has had any experience with off-brand engineered stone, hoping that somehow their find will be better. Engineered stone is 33% resin and 66% quartz. Some manufacturers tinker with the mix, but it remains substantially all the same stuff.

Note: "substantialy"? That's a qualifier.

And how does one assign motivation to a comment please?

Lone Voice.

I've never had an issue with MSI with regard to consistency, quality or other.

On the other hand? When I want a darker counter, I use soapstone or a plain black granite.

It's being replaced? You're all set: )

I am in agreement with Jan. We sell quite a bit of MSI and have not had that issue.

So sorry - at least it is being changed for you.

A few years ago I had my kitchen renovated. I had a fabulous kitchen designer (KD). I knew I wanted quartz countertops with a soapstone color. My KD recommended Silestone quartz, as he never had an issue with that brand; he also used an experienced Silestone fabricator. My counters are Silestone quartz; color charcoal soapstone. I love them, no issues.

@kculbers it turns out that's the product they put in my place by mistake! It looks blue compared to the MSI product we ordered which has grey/black tones.