What exactly are you looking to fix? The grout job does not look good but not sure what you can do to fix it other than ripping it all out. What is underneath in the way of a panning system?

Please help me understand why it looks so bad it was done by contractor and the rest of the grout is beautiful

" Please help me understand why it looks so bad "

No clue. How was it constructed? Does it drain immediately and correctly? Looks like it may be holding water under the tile.

It does drain quickly and correctly

Looks like it is holding moisture somewhere, maybe under the tile. What was the pan system and how was it built?

it was constructed correctly with a pan i do not have specifics … it looked good until grouted

The grout spacing on penny tile is too wide to be able to use unsanded grout. It needed sanded grout so it wouldn’t shrink and discolor as it dried because it was applied too thickly because of the wide grout lines.

thank you, are you saying all the tile up to the wall on all three sides must be removed?

If it is constructed and waterproofed properly they "should" be able to remove and redo the floor only. "IF" being the operative word.

thank you! so you think that is a valid option if it was done correctly!

If it was done properly there is a good chance only the floor would need to be ripped out. Provided the waterproofing is not tore up in the process.

🤞🤞🤞

I want to thank you for your help. The tile has been successfully removed and currently being installed. What grout should be used? The issue was he used tec self mixing grout and it hardened too fast which is exactly what you said. What grout should be used?

@millworkman
@love your nest

Mapei Unsanded would be my thoughts but if your installer does not know that may be part of the issue.

Ultracolor Plus FA can be used in place of sanded or unsanded grout.