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Tile install gone wrong!

2 years ago

Hi all, New home build! During my 1yr warranty period ( which ended jan4, 2023) it was determined my bathroom subfloors needed to be repaired and tiles reinstalled upstairs. Finally the work start to finish last week! When I mention all the issues to the installer about tile lippage, low grout joints, uneven grout lines, and grout installed all along the perimeter. I am told this is normal, industry standards, not a custom build!
Please see the images and share your feedback on this tile installation job.⁶ thank you!

Comments (13)

  • 2 years ago

    No pictures are showing.

    HU-734279079 thanked millworkman
  • 2 years ago

    Try posting pics in a comment below mine.

    HU-734279079 thanked Olychick
  • 2 years ago
    last modified: 2 years ago



    6ft. level and tapered gauge







    baseboard and tile




    between tile joint before grout




    grout joint with meauring tape




    biggest gap between baseboard and tile


    tile lippage







  • 2 years ago



  • 2 years ago

    I hope you can see the pictures. sorry Its my first time posting here. Only thing The contractor says needs fixing is to scored out grout by the baseboards then place it with caulk.

    and claims everything else with tile install is good. So could scored fix the big gaps around the perimeter joints?

  • 2 years ago

    That's a complete do over. What a hack job.

    HU-734279079 thanked cpartist
  • 2 years ago

    Caulk at the walls while correct (not grout at that location) would be correct it will not address the balance of the hacked up install. Definitely poor workmanship.

    HU-734279079 thanked millworkman
  • 2 years ago






    not sure if this is the proper method but I used 6ft. and 2ft. level, tapered gauge, flash light, and couple credit card.

  • 2 years ago

    Yes, but the image with black L shape ruler is where biggest gap is between the tile and baseboard

  • 2 years ago

    Tile and baseboard gap has nothing to do with the tile setter. The baseboards need to be reset. They should have been removed for the new tile. The lippage, grout joints, etc. are where the issues lie not the baseboards.

    HU-734279079 thanked millworkman
  • 2 years ago

    it was




    Thank you so much for the prompt response. They told me no need to remove the baseboards but lot of them did get damaged. The Tile setter install the grout around the perimeter. Today they came and score out at the baseboards in some areas and is coming back to reinstall the towlet and fix baseboards. Is it ok to have grout still along the tile egdes and left in the perimeter joints? This is so frustrating. Also they are still trying to convience me the lippage and the grout joints are fine!

  • 2 years ago

    You need to be the one to stop them, and if you need to, take some action, to get this done right. They will tell you anything, to consider themselves done and gone. I suspect, they are not actual tile setters, since this is a really terrible job. Not removing baseboards, is wrong.

    HU-734279079 thanked cat_ky