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kmh2009

Asked for Copper Brown granite...

12 years ago
For all the granite and tile experts out there, how can one ask for Copper Brown (left image) and end up with what is shown on the right? Can cutting within the same stone turn out so drastically different? HELP! This is our first home. Custom. New build & are being told nothing to do about it because cuts in the stone and change. I can most definitely understand that but my concern is can it change so drastically? The colors are inverted! If a client is expecting one thing and the granite person sees the colors are so drastically different, I would only assume the most courteous thing to do would be to show the client prior to installation. The wall color, cabinet color, flooring and backsplash were all picked to compliment the Copper Brown granite. What do we do?!?

Comments (8)

  • 12 years ago
    I jus spent all of yesterday looking over granite for our home. We were looking at golden ridge slabs for our bathroom and some were very orange and rust color and others were almost all black and white with hints of yellow. We even saw a few with streaks of quartz in them that had a bluefish hue to,them. Variation should be minimal within the same block, but can be extreme from rock to rock.
  • 12 years ago
    Is the granite already installed ?
  • 12 years ago
    When I stated the granite was not the same, the contractor said. "We ordered what you requested...it's also called Rocky Mountain...it's not on us if the colors in the granite is not exactly what the floor sample shows".
  • 12 years ago
    Forgot to mention the granite was already installed when I saw it and realized it was not what we wanted. They said they'd switch it out if we pay another $4K. :-(
  • 12 years ago
    I'm sorry, but cutting does not change the colors of granite. Your contractor screwed up plain and simple. It maybe called the same thing, "Rocky Mountain" but it's not the same color and that's part of the process, matching colors.

    Valtex is right with their advise.........when it comes to Granite or for any stone for that matter, it has to be selected on site (pre-fabricated slab) and before the delivered slabs are cut and fabricated, the contractor should have had a color sample that you picked out in hand to confirm the color qualities...........this should have been confirmed by the client prior to fabrication since the color variations are so drastic. That's what a competent and conscientious fabricator (contractor) would have done..............apparently your contractor is neither.
  • PRO
    12 years ago
    I disagree on this one. If the contractor you hired was not design/build, then they send you out to work with various suppliers and vendors to select your materials and products on your own. They don't go with you so they have not necessarily seen the product - they just get a fax from the supplier telling them what you selected while you were there. A contractor can't be held accountable for design if you have not hired them for that component of the project. It is their job to make sure the subcontractors, the fabricators and other suppliers perform their portion of the project up to code and that you receive the quality you paid for. They are not granite color experts and in the typical build scenario, they would never have seen the granite until the fabricator showed up to install it.

    If you selected from a small sample somewhere and did not go to personally select the slabs that were to be installed, then the variation can be significant as explained above. If the fabricator switched the product and you did not get what you ordered, then the contractor should go to bat for you and have it changed - at the fabricators cost. If it is the same name as the product you ordered, then I do not believe you have a case with the contractor.

    A good design/build contractor does all this for the customer. But they do charge a fee for it.
  • 12 years ago
    Kmh2009,
    What happened with your granite ?