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minecraft360

Cracks in countertop

12 years ago
last modified: 12 years ago
I had the Cambria Torquay installed in my kitchen and on day 5 of having it, i noticed several cracks which I discovered on the countertop behind the sink. There was also a chip that was glued in by someone. The Cambria rep said they were folds or creases that appear in the surface and are not cracks. I have pictures that i showed three other fabricators and all said they were cracks. There is no way a chip can just appear, the Cambria rep and the installer were working together to deny the damage. Maybe Cambria can explain why a chip and several cracks would be a crease or fold that naturally occurs in their product. That was the explanation given to me by the Cambria Representative. Sounds like they changed crack to the words crease or fold as a way of avoiding customers claims. The installer took it back and gave me a refund, but the the Rep was out of line with some of his comments. I loved the Torquay, but I will never spend my hard earned money on this company again.
Cambria Torquay from The Marble Collection · More Info

Comments (6)

  • PRO
    12 years ago
    Hi minecraft360, we appreciate you reaching out with your concerns. We would like to connect you with a Cambria Customer Care Representative who will further discuss your concerns and arrange for a site visit. If possible, please send us a private message with your name, location, phone number, fabricator and installer so we can have someone reach out to you. Please let us know if you have any additional concerns. Thank you.
  • 12 years ago
    A rep already came out, like I said, and the installer took it out. Thanks anyway. just thought I would try to get clarification on the crease and fold answers by the rep, but I guess it really doesn't matter now.
  • PRO
    12 years ago
    Hi 1pumpkin, are you experiencing the same issues as minecraft360? At Cambria, customer care is of the utmost importance and are glad to hear a site visit took place. We would like to review the specifics of your case as to appropriately address your concerns. Please connect with us through the message feature with your name, location, phone number, fabricator and installer information, and we will have a Cambria Representative reach out to you. Please let us know if you have any concerns. Thank you.
  • 12 years ago
    "are you experiencing the same issues"......or as http://www.houzz.com/viewReview/175103/Cambria-review
  • 12 years ago
    last modified: 12 years ago
    Minecraft360 and pumpkin are the same person, I'm sorry I forget my password sometimes and have to reset it. The countertop was taken out, I don't have it anymore. I do have the pictures of it. There is no reason to speak with a Rep anymore, I'm getting a new counter installed soon using a different company. Also, my cracks were different from the other review. They started at the back up of the countertop where it meets the wall behind the sink and a piece was chipped and glued by someone. I'm not saying the piece was damaged by Cambria, but obviously someone tried to cover it up. The Cambria Rep denied it was even damaged when it is very obvious to anyone who looked at it that it was.