Appliance World

The absolute BEST!! From sales to installation and service Appliance World is there for the consumer. We have had questions and concerns with the appliances we have purchased over the years. They have always been there for us and has followed up expeditiously. Barry J.

This is the only place you want to buy your kitchen appliances from. The showrooms are incredible and the staff is friendly! They do not pressure you like you see in other stores and they truly care about the customer experience.

Awful Customer service. I spend $15k in new appliances for a new kitchen. Everything delivered fine. When purchasing I noted that I had a concern about the cooktop I was purchasing (a Monogram glass induction) The top being surface mounted left it exposed to get damaged. I was also looking at a Wolf brand that had a frame around the glass edge, but it did not match the other appliances, so we went with the Monogram. I asked if there was any way to protect the edges. I was told "No" that is how it is installed. End of story Fast Forward 6 months after install. I had an accident and dropped a small can directly on the edge of the cooktop, and it cracks the entire cooktop. After my initial meltdown I start looking at how to get it fixed. I also do a google search for any for of edge protection for this particular model. To my surprise result 1 on the search is a "recess kit" for this cooktop...$150. I was never made ware of this option. I call Appliance World tell them my story, and also how I found this recess kit, and why was it not brought to my attention when I asked if there was any kind of edge protection. The response: We don't recommend that, I have been doing this for 15 years and we don't recommend doing that install. If you ever need service you have to take the stove out of the recess prior to it being serviced." I call Monogram. The ABSOLUTELY Recommend the recess kit, as a matter of fact on the installation instructions it lists the recess kit as an option. I even double checked that they do in fact recommend this kit, and they said "Yes" Appliance world Wants nothing to do with that. In the end they are salespeople looking to make a sale. Once you have given you're credit card and out the door they do not care about you. Salespeople get bad names because of service like this. Now I have to pay over $1000 to have the top fixed and I have an estimate from my granite sub to make the recess for $1000 because he has to do it at my house and not in the shop where the cost would have been negligible if anything had I know the option existed when I made my counter order. If something doesn't seem right to you. Trust your gut. Don't make a commitment. And certainly don't make the mistake I did by trusting a salesman.

Every Viking appliance I bought from them broke with-in 6 months Oven, refrigerator, dishwasher and now ice machine. My refrigerator is now on its 8th repair in less than 2 years and you know what your customer service answer to me was? We don’t make the equipment, we just sell it, I’ll have the service department reach out to you. Over $30,000 in appliances and their answer when I am seeking help is "We dont make the appliances, we just sell them"

I went with appliance world in Huntington based off of a recommendation from a friend and my salesman was Stu.I thought it was an easy transaction but I have had nothing but problems from the start the stove came in broken as did the refrigerator.They had to come 3 times to fix the stove and I’m on the 5 refrigerator not to mention I have a 6 week old daughter and all of my wives breast milk has gone bad due to the refrigerator breaking.This has been the worst company I have ever done business with and would never recommend anyone using them.They laughed this time when I told them the refrigerator has malfunctioned and my wife lost all of the breast milk.My poor wife worked so hard to produce that and I don’t think that is something to make a joke about.

My wife and I bought an old house and had to replace all the appliances. We did our due diligence and research and went to a large chain store to price the appliances we selected. We then went to Appliance World and met with Neil Mistry, the sales manager. I know Neil as we are gym buddies at the local Golds Gym. Within one day, Neil got back to us with prices for everything that were far below the big chain stores prices, even with the 10% veteran's discount they offered. We agreed upon a delivery date, and the delivery men showed up when scheduled, brought all the appliances into our home, removed all the packing material, and took away our old appliances. They couldn't have been more helpful and pleasant. As a nice aside, Neil invited us to attend a cooking demonstration at the Appliance World Huntington store, and it was one of the nicest meals out we have ever had. Having retired from the medical implantables sales field, I am acutely aware of the importance of customer service and Neil provided us with the best buying experience we have ever had. I am pleased to give Neil and Appliance World FIVE STARS and will recommend them to all of our friends. Kevin and Kathy Thompson

HORRIBLE HORRIBLE HORRIBLE This May we decided to do a full renovation of our kitchen. We visited Appliance World on 5/11/2019 and finally settled for a full package of 4 BOSCH appliances that included a 24” BOSCH Micro oven combo with speed cook/convection feature in the microwave, BOSCH Cooktop, BOSCH Dishwasher and one Whirlpool refrigerator. Previously we had a 24” gas oven. Based on Nick’s recommendation (Appliance World Sale Rep), we changed our gas oven to electric. This was an additional cost of $600 to us but we did it anyway. After we finalized the design with our contractors, we requested Appliance World to send the specs over to our contractors who were installing our new cabinets. Nick assured us time and again not to worry as they work with all contractors very closely. All this while we were thinking that we will be getting the 24” BOSCH Micro oven combo with speed cook/convection feature in the microwave. Due to these reassurances, I did not check the specs thinking they should be correct. Now the work started in our kitchen and the appliances were delivered. I signed the delivery order and overlooked comparing the sales order with my original order. While I was checking the manual for the microwave, I realized the blunder done by Appliance World. I was totally aghast. They had sent over 30” specs for the combo oven to my contractor. This 30” combo did not have speed cook and convection in my microwave. I was horrified. My desire to upgrade my microwave was shattered. I informed this error to Nick and also spoke with the manager Brian. Appliance World is refusing to take any ownership of the wrong specs sent to my contractor. They are asking for an extra $1000.00 to replace my microwave with the one with speed cook / convection. They have ruined it for me. I would absolutely NEVER recommend Appliance World to any of my friends and family since they have not kept up to their commitment. I am extremely disappointed.

Outstanding selection and great customer service makes this the only place to go for everything appliances! From the minute you walk through the door, you can sense a feel of relief that you're n good hands. Every member of the staff impresses customers with their extensive knowledge and personality that could charm even the surliest of patrons that could stroll in. Keep up the amazing work!!

There is no better place to buy appliances than Appliance World in Huntington, New York. The sales force is incredibly knowledgeable about the high end appliances they sell. Dan and Brian Nathan, two sons of the founder, are enthusiastic and understand the importance of service. Brian actually came to our home to train us on the operation of the appliances we bought. Besides great service and selection, they price match. Their delivery team was cautious and respectful of our home. They have a large showroom in Huntington presenting all of the best brands. Did I mention the on site chef? the snacks? the dog friendly staff? the 1 year interest free financing? ALSO, they deliver to a wide area including the East End of Long Island. I could not not be happier with this company. You will be too.

Thank you Appliance World for always having quality appliances and dedicated sales associates; our customers truly love every experience for the last 20years. Your friends at Apollo Contracting of Bethpage NY

We are proud to work with Appliance World. When working with our customers, we always suggest the visit their showroom in Huntington for all their appliance needs. The showroom is gorgeous, with many fully functioning kitchens set up on display. Their staff is top notch, they are very knowledgeable and friendly. A wonderful business to work with, we look forward to working with them for years to come!

We have worked with Appliance World for over 8 years. Brian Nathan is our #1 guy for anything and everything that we need and for any questions that we have. With all the kitchens that we design it is a requirement that we work with a company that always delivers in terms of efficiency, affordability and professionalism. Thank you so much, Appliance World. As always, it has been a pleasure working with you.