Volpe Tile

At first I liked Volpe. They did my powder room and later that year did a big job around tub and floors. I spent close to 20,000 in one year at that store. I noticed the grout changing color to a powdery white. I called the store and was told a message would be left for Frank. I waited about 3-4 weeks and called again. Jenna said she'd get a message to Frank and would return my call that day. I waited 3 days and left a message on Frank's voice mail. Two days have passed still no word. So while at first everything was fine this is just an FYI there is no FOLLOW up from the owner of the store who by the way only lives about 4 blocks from me. I do not recommend this place.

This is the second time we hired Volpe Tile to do work for us. The first time was @10 years ago, when we remolded our kitchen in our old home and again to remodel our kitchen and bath in our new home. In both instances, the quality of product, the design work and quality of finish was simply top notch. Some background: When we first used them, the job was not that big, but we wanted to make our older kitchen look special and we went to several tile and granite places, and in each instance, we felt as though we were getting cookie cutter products and seemed to always struggle with matching trim and other design elements. So we chose Volpe, even though they were a little more expensive, but the experience was second to none and the finish literally sold the home. It was perfect in detail and design. After we moved, we had to redo our master bath in our new home. We decided to go to one of those larger tile houses, mostly to save money due to the largeness of the job. Unfortunately we regretted it from the moment they started the work. Not being experienced re-modelers, we quickly found out that these big stores don't appreciate the little things and lack an eye for detail. The waterproofing failed and we had to have them come out twice to re-do the wet walls. They forgot to design a top for the cove base and ended up spending more money on that. It was very frustrating and ended up costing much more than what we budgeted and more than what Volpe would have charged. In 2017, we had a fire that destroyed our Master Bath and Kitchen. When it came time to rebuild I made sure not to make the same mistake twice and immediately contacted Frank at Volpe Tile. The fire itself was extremely emotional and the rebuild process was the hardest thing we every endured. From having to pick doors and flooring and everything, we were just spent emotionally and were reaching our breaking point. When we went to Volpe’s showroom and showed them what we needed and wanted, they took it from there. They had every tile and color scheme imaginable and all of the trim pieces to match and made sure we did not miss a thing. There was no running around and someone saying "oh, you can’t use that, because that does not come with bull nose or you can’t have that, because it only comes in such and such style. Volpe tile made sure to bring the elements to us, fully designed and thought out. They came to the home, measured every detail and gave us a price that worked within our budget, but definitely did not look like budget tile and marble. The trick is knowing where to spend on the high end pieces and where to use the more budget pieces, and their team knew exactly what to do. The work started on time and his crew was clean, conscientious, detailed and simply the nicest workers we ever had in our home. If they came across a design element that did not fit or needed that extra step, they took the time to explain it to us and do it right. There was no rush rush or cutting corners. It was high end work and it shows. I can’t tell you how many times Frank came to the house to inspect on job and kept telling us that in the end, “what is more important is that we are happy and if we are not happy, he will rip it out” and I believe him. He would not only inspect the work, but the design and adjust if necessary to ensure it looked perfect. Today people see our kitchen and bath and ask “who and how much was your designer”. They all think we had to hire a decorator or a designer due to the details and overall beauty. I am not exaggerating…I can’t tell you how many compliments we get. It all comes down to the details and quality of workmanship. It is simply spectacular. I will never go back to a big box warehouse or big tile store for any large or small remodel job. The savings are not real and the quality cannot touch the quality you get from a place like Volpe tile. For us, the Kitchen and Bath are the most used rooms in the house and still today I smile when I look at how gorgeous they are and can relax that the work was done right.

Frank and his staff were great - After coming to my house and picking out the tile we wanted, we were extremely happy that what we were promised Volpe delivered. We would definitely recommend Volpe Tile. Thanks

While the bathroom renovation installation might have seemed to go without incident, the end result (after a month) is a cabinet door is starting to come apart. Seems the cabinet door joints are loosening up, thus the paint is starting to peel at the joints. I cannot blame Frank for inferior cabinets but a little more pressure on the manufacturer for the warrantied replacement in a more timely fashion would have been appreciated.