Project Specialist Lowe's of Harriman, TN

It was a pleasure to work with you both, and we are all very pleased that we were able to meet your deadline for completion. Thank You for Reviewing our services and giving us an honest evaluation of what we did Great and what we need to improve on for future customers.

The process for a kitchen remodel is in my opinion the most stressful remodel that you can do to your home, mix in a couple of delays and a pending family function... I can only imagine the additional stress that was felt by both of you.

We strive to make sure that every customer knows what to expect before the project begins, but I'm not sure that there is any way to truly convey the scope of the project until you have come through the process. A typical kitchen project will usually take between 10 to 12 weeks from the time you order until completion, including a 5 to 6 week lead time on semi-custom cabinetry, a 3 week lead time on custom fit counter-tops, and several weeks of labor. Also any damaged cabinets will take an additional 2 to 3 weeks to replace. Looking back your project was completed in 18 weeks from purchase to final walk-thru. The hold ups and concerns you mentioned are valid and are something that Lowe's Corporate will be sharing with the cabinet manufacturer in the hopes of decreasing the delays felt by our customers.

We whole hardily agree that there should be one person that you call for updates on your project. This is why we provide a detailed book for every customer with the all the pertinent phone numbers for the General Contractor, the Project Coordinator, My Assistant and My own number. Our feeling is that while you should only have to contact the Project Coordinator or at worst the GC, we want you to have the control to contact any of the people involved with your project at any time. We understand the frustration of not being able to get hold of someone when you need them and want to make sure that when an issue or question arises you have the numbers available to reach out to one or more of us to help alleviate the issue or question as quickly as possible.

Thank you again for allowing us to build this wonderful kitchen for you, We look forward to helping you with additional projects in the future, and our very excited to welcome you to Harriman.

Thank You, Mr. Barloon it was a pleasure working with you and your wife on your Kitchen and Bathroom project. We look forward to working again with you in the future on your next Home Project.

Thank you so much for your input regarding your experiences working with our Interiors Team. Myself and Michelle both thought your Kitchen came out beautifully. And we are looking forward to helping you with your next project.

Thank You so much for giving us the opportunity to work in your home. I think the entire project worked out beautifully, from the new Kraftmaid Cabinets to the New Porcelain Tile Floors. I absolutely loved your choice of backsplash. I look forward to working with you in the future on any of your home improvement needs.

Mrs. Scarbrough it was truly a pleasure working with you and your husband to develop the design. Daphne worked so hard to get the design just right for your family and is overjoyed that it came out so well. We all enjoyed the afternoon we spent at your home getting to know you and your husband and working on the design. We love to hear that our designs truly enrich our customers lives. There is no better feeling than to know that you made your customers lives better with the work you do. I know that everyone at the store hopes that you and your family enjoy many years of eating together with your husband at the new table/desk.

It was a pleasure working on your home. Both Glen and myself truly enjoyed being able to meet and spend time with you. And we are so proud that you choose Lowe's of Harriman to complete your dream remodel.

Thank You Mrs. Hagen. We are so thrilled that you like your New Kraftmaid Cabinets and Ceramic Floor. The installed sales office works tirelessly to give the best customer service experience available to every customer. They will be thrilled that you received that experience, and we look forward to working with you and your family in the future. Glen your contractor loves nothing more than to make our customers happy. Glen consistently delivers a quality project in a timely manner and is one of our premiere contractors.

It was a pleasure working with You and your daughter and we look forward to working with you in the future for your remaining bathroom remodels.

Taylor is a wonderful resource of ideas in Kitchen Designs and I enjoy collaborating with you on our projects.

We greatly enjoyed working with you on your Half-Bath, Since the completion of your job we have made are team even better and look forward to helping you with your next Kitchen or Bath project.