Canopy Unlimited

Hello Pebie, I am sorry you feel this way but we have been actively working with you all month designing and rendering your project and making changes up until last week. You changed your mind on the design of the cabinets, added painting, declined our bid, and then wanted to barter painting in exchange for less cabinets. We had an allocated schedule time and simply requested to return your deposit until all details were completed and a new schedule date was picked out. We really wanted for this to work out and unfortunately could not not up with a final design.

I am sorry you feel this way but we went above and beyond to try and exceed your expectations from day one. From completely redoing your shower on a one day notice because you did not like the travertine you purchased to doing almost $2,000 worth of complimentary line itemized change orders, it really felt like an uphill battle on a daily basis. We were never allowed to complete our project and a request to meet with your husband months beforehand went unanswered until he decided to intervene with an endless punchlist a week prior to us deeming your project complete. The real testament to our hard work was apparent when you voluntarily had a check prepared which was 90% of our balance. If we were such a horrible experience, why did you prematurely pay our balance when it was never requested? We both know it was because we tirelessly tried day upon day to meet your requests to the extent that you knew we exceeded your expectations. It is such a shame that you would give us a 1 star when our team went above and beyond and was not given a fair chance to complete our project and also absorbed a balance of over $3,000 as a sign of good faith. Either way, we left your project on a positive note and will post pictures of before and after of what we built.

Hello James,

We have no record of you or ever working on your property. I am on all job sites and most of our work is done in house, not through subcontractors. You have the wrong company, kindly remove this review and I am sorry this happened to you.

Frank Lujan - Owner
Canopy Unlimited
frank@canopyunlimited.com
(832) 574-7290

Hello Cornelio,

As I mentioned in the other negative review you posted on Google, we have never met, you have never hired or paid Canopy Unlimited to do work on your behalf. You recently closed on an investment property owned by our parent company that was sold as-is with no guarantees. A 3rd party inspection and appraisal was provided prior to performing your own inspection and appraisal. I do not understand why you mention that we are unprofessional if you have never had a single interaction with anyone from our company. We have many years of being in business with many happy clients and we are sorry you feel this way without giving us the opportunity to hire us.

Hello Puja,

I am sorry you feel this way and I am a really surprised considering your Father visited our home last week unannounced a second time and requested that we provide a full estimate to rebuild his house. I will provide you with a brief summary of what transpired since you are in Portland and were not part of the project. I initially walked the project with your parents and explained that a proper remediation included removing everything that was under water including the fireplace surround and staircase. They agreed that it was not necessary and would prefer to keep the stairs in particular because it would be hard to match the remaining wood stairs. Further, in order to save additional money, you in particular contacted me and advised that you would like to forego the encapsulation process and cut our job short. After a final walk through with both of your parents, they deemed my job complete and paid the balance. About a week later, they walked the house again and decided that additional drywall needed to be removed and we promptly returned and walked the house throughly with your father and he again deemed the project complete. About a week ago, your mother called me and advised that an inspector of which she did not want to disclose who it was, advised the stairs needed to be removed and I arranged an additional meeting with them to document what needed to be removed. I advised a third time that the stairs, stair parts, fireplace surround, and tile needed to go and I would do it. Your father did not agree with the fireplace or the stairs, just the stair skirt. I told him it could not be taken out without removing the treads because one comes before the other. He told me not to worry about it and that he would call me back. I never heard back from him until he walked over to my house to ask for an estimate for a kitchen. We are rebuilding several homes in our neighborhood including the HOA President all of which have had 100% satisfaction. I really think the problem was a miscommunication between you and your parents. Attached is a screen shot of my email to both of your parents and yourself of which I never received a reply to. And I really find it disheartening to give us 2 stars of which we have worked tirelessly to uphold our reputation for a 1 foot piece of trim that needs to be removed and has not because you and your family cannot make a decision on how you want to go about doing it for the sake of saving 3 stair treads.