Colorworks Landscape Design

Kiana & Randy,

Thank you for taking the time to share your experience with our company. I just got off a conference call with both Abe and Armando to understand the full scope of what occurred during your job.

First, I apologize on behalf of Colorworks for an experience less then exceptional. We strive to be the best in all we do for our customers and it sounds like we fell short of that expectation.

What I do want to confirm is the 70+ 5-star reviews are not fake, but I understand the emotional sentiment.

It is never our intention to take longer than initially discussed, but many factors come into play when a timeline isn’t met. This particular instance it sounds like there were custom items or materials added after the fact, which does add time. Anytime there is diversion from the original contract, time is added due to the reordering of new materials the stopped production of our crews, and the time it takes to discuss the new options with the homeowner and to ensure the guys performing the work have a clear understanding of the new changes we are making. There’s also the additional time it takes to get the new material to the job site, wether that is sending someone from our crew to pick it up or scheduling and coordinating the time with the vendor to have it delivered. And what we have learned this year with the closures of all manufacturing companies and delays with the unfortunate California wildfires, what took time in previous years, has now doubled or even tripled with these new additional setbacks.

To address the stucco; it is not uncommon to hire a professional in a certain field to take on part of a particular job. I know Abe suggested hiring a professional stucco expert of your satisfaction and Colorworks would fort the bill. We were happy to do that for the inconvenience and I’m glad they were able to get the stucco to your liking.

I know the guys talked to Randy since this review so it sounds like the only unfinished or unsatisfactory item left is the tree. We offer a 90 day warranty from the time of installation of that said tree however, as I looked back at our contract, it does not specify “at time of installation” so we are happy to either handle the proper maintenance of the tree to return it back to a healthy state, or if it is indeed dead, to replace it and of course at no charge. Jon will call you folks today to discuss a time that works for you to look at the tree and what next steps we can take to hopefully turn this experience around for you both.

Thank you again for taking the time to express your thoughts and your experience. We will take this as a humbled learning curve and to work on all the areas mentioned above. Although it is difficult to picture both Abe and Armando at separate times yelling at the top of their lungs, I do understand this is your interpretation of the conversation so we will address this with the team as well. There are things out of our control but the line of communication and the way in which we conduct ourselves is definitely an area we take full responsibility for.

Sincerely,

The Colorworks Team