Cox Pools

Horrible company, pool is leaking, they installed an auto fill when they completed the pool so homeowner does not know that the pool is leaking, we thought the increased bills were because of the vacation rental use, but the bills just kept coming even after vacation Rental season was over, they are refusing to fix the pool, this is absolutely horrific, don’t hire this company, they will not honor a warranty. They won’t fix what they messed up and they will give you a pool that’s leaking from the start.

We heard such good things about Cox Pools and were told they were the best. We reached out to them and had a meeting with Tom at our beach home in July of 2021. When we met, we understood that they were about 4 months behind which worked perfectly for us because we wanted the install to occur during the winter months. Tom sent us a rendering of the plot and drawing the first of August 2021. We responded and approved the drawing and placement of the pool on the lot that day and sent Tom an email that we were ready to proceed and sign the contract. Several weeks passed with no response, I called the office and spoke with Pam. She advised that Tom was on vacation, and she would leave a message for him to call when he returned. Several weeks later, I texted Tom's cell and left him a voicemail. Still no response. I called the office several times in October of 2021. On November 24th, I again called the office and spoke with Pam. She stated that she would leave a message for Tom to call me and told me to call his cell number. She verified that I had the correct number. I called and left a voicemail for Tom that day as well as sent him a text. As of today 02/07/22, I have not heard a word from anyone at Cox Pools. If they did not want to install the pool or couldn't for whatever reason, it would take maybe a minute to send me an email, text message, or call. The lack of Customer Service from a company so highly recommended is disappointing.

Definitely would not recommend Cox Pools. We signed the contract for our pool in March we are now into July with no true end in site! It took them a month to even start the project and it kept the same slow progress from there. Our sales rep is extremely unresponsive and when he gives us a date, it’s either the following week or not at all! We reached out to the sales manager who gave us a long list of excuses and let us know that there were a lot of people worse off than us! Based on our experience, I can only imagine how frustrated those customers are! When there is work being done, the treat our property like a trash dump by leaving their used cups/bottles scattered everywhere! Cox really needs to remove their advertised 8-10 weeks, because that is significantly far from the truth! The only quick action by Cox is taking your money when it’s due!

We loved working with Cox Pools. Though we hired them at the peak of the season, they still tried to complete the pool within the original time lines. I especially loved the design process; Landon made every effort to adapt the pool design to our needs and home and lot.

The team was very professional and courteous. Other than taking longer than they said, everything else was completed as promised.

Cox Pools installed a pool for us a couple of months ago and the process was not pleasant. It took longer than should have been and that they predicted. We would be working at the house for weeks without seeing anybody there working. And communication with them was not satisfactory either. Everytime I complained, they reminded me how many pools they build; they didn't care I was upset or worried at all. But, not only the process wasn't pleasant, their customer service afterwards is even worse! I have been on a waiting list to fix my chlorinator for 3 weeks! Everytime I call, they say iI have a ticket on the list and it should take a couple of days but nothing. I was also told they had to print my ticket twice because the technicians might have missed it. Meanwhile, the choline in my pool is still not working. Think twice when hiring them. It will take you double what they predict to get your pool installed, and it will take you forever to get their help.

Cox Pools has done a great job implementing my designs since 2000 when we did one of the first infinity pools in the area. They have always been responsive, easy to work with and patient with my numerous questions. We have worked together on over 100 pools, including my personal pool, and I have been more than happy with each one.

We have a 20 year UNCONDITIONAL warranty against cracks to the unite shell. In 2015 the shell started cracking. Cox refuses to stand behind their warranty. They refuse to return phone calls or even discuss the problem. Terrible customer service. BUYER BEWARE!

Auburn has been working with Cox Pools for years. We have done commercial pools, residential pools together and will be continuing that relationship in the Future. The latest project is a residential pool on the Destin Harbor that is north of $180,000. Ian, Neil, Jeff, Kaye and all of the Cox crew is a pleasure to work with. Thanks to All - Harper

Cox pools built us a beautiful pool which surpassed our expectations. Daniel Fields, our salesperson was courteous in answering all our questions and quoted us six pools! Also, thanking Ian ,Jimbo, and their hardworking employees. They always get back to us on our questions and guarantee their product.

I purchased a pool from this company in 2013, it was delivered in 2014 after many months of delay. Now 16 months after my pool was completed the decking lifted from the actual structure. The company refuses to repair the decking because it is a couple of months out of warranty. The pool is a vacation home and had I been there the entire time I would have known the problem was present during the first 12 months. This is terrible customer service after spending over 40k on one project. I would NEVER recommend this company to anyone. Find a company that stands behind their work and has morals.