Does not stand behind her work. I read several of the reviews on this site and gave Janice a call to help me with drapery. At first I thought that she was professional, responsive, and she presented well during her initial consultation. Unfortunately, I found that her professionalism ended there. She cashed the check I gave her for work that she failed to perform properly and entirely within an hour of it being handed to her. Thankfully I am only out $939, and dodged a huge bullet, since I was planning on having her do almost $5,000 worth of drapery over the next couple of months. The initial project that she did for me was very simple: $414 to lower the drapery rod in my great room, cut and re-install 3 brackets, re-pin the existing drapes, and service the rod. Janice failed to give her guy instructions until I texted her to tell her that he had questions, showed-up ONLY to collect money, claimed she didn't have a measurement for her drapery person - because she was unable to measure (even though she did - I helped her do it, plus I took pictures of the tape measure so we could see the distance) - then left, leaving me to supervise the work. The rod was not lowered, as it was supposed to be, the center bracket was cut, but not the other two that are visible - so it is higher at the bottom than the other two, the drapes were repined unevenly and look very sloppy, her guy left the rod twisted with the screws sticking up so the drapes did not operate, he scratched the rod badly in the center, wrinkled the drapes, failed to service the rod, and told me to rip up his check and rip up the check to Janice because he claimed that what I was asking for he couldn't do. JANICE WAS NO WHERE TO BE FOUND. When I told her that there was a problem she really didn't care that I was upset about what happened. I believe it is because she had gotten upset with me earlier that day for wanting to postpone my dining room drapes until after the holidays, leaving me with the impression that she was really counting on the money you have to pay her up front. She came out the next day and I asked her to refund a portion of my money. She said she was absolutely satisfied with the work that was performed and she stood behind her professional opinion that the work was fine, and professionally done. Since there was not really any work done, the drapes were left sloppy and uneven, and the bottom of the brackets were uneven, she was so adamant that they looked great and that the work was good, I told her to go. Then she had the nerve to send me an email again standing behind her opinion - BUT NOT STANDING BEHIND HER WORK or the fact that she got paid for work that was not performed. I ended-up paying her $414 to have my drapery repined very sloppily, my rod scratched, a highly visible bracket cut (that shouldn't have been since it wasn't moved), and a ton of aggravation due to her extreme unprofessionalism, and frankly her unfounded arrogance. In a custom home everything comes down to details. In my opinion, Janice is just not a detail person. She has also acted with ZERO integrity. I have been fortunate enough to work with several very professional designers, and they have always been present during work and never left me, the client, to do their jobs. They have also always made sure I was happy. Janice just didn't care.
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