D&M Flooring

We purchased D&M’s Artisan Home Collection in the color Delano, both the straight planks and herringbone pattern planks. We planned to create custom wood floors in our newly purchased custom home. The straight planks were installed in a few rooms that did not interface with the herringbone. When the only area where the floors met was installed, we realized we had two completely different products. We checked the boxes for both the herringbone and straight planks and they were both labeled properly. Not only are they a different color, they are a completely different finish, which you can see in the pictures taken across the surface. Can you imagine if they were supplying the wrong medications in the correct bottles? We have been dealing with Big D, who bought D&M, since January 2025. They did agree to submit a claim but we were told 2-3 weeks to process and we have gotten nothing but the run-around from Jorge Munoz at Big D. Jorge wants us to pay hundreds to return flooring that is mislabeled and cannot be resold. We have heard nothing on the claim that was filed months ago. Although Jorge seems to get a good laugh out of our dilemma, he has not followed through on commitments or offered solutions, in months. Warning…do not purchase any flooring that is distributed by Big D and do not buy D&M products, they both obviously have some significant issues to resolve.