Glaze Design/Build

We wanted to do some major renovations to our NC vacation home (i.e., kitchen, powder room, master bath, new windows, new flooring throughout, etc.), but due to recent tornado damage needed to start with the roof first. As such, in early January 2018 we contacted Gene Glaze and explained that we wanted to add a cantilevered roof extension of our front entry overhang to create a more protected area for parking near the front door. We needed this roof extension done without columns so as not to lose the use of any portion of our driveway. Gene arrived at our house with his colleague to discuss our ideas. Again, we were adamant that we wanted the roof extension done with cantilevers and NOT columns as we couldn't afford to lose any space in our driveway. We explained to Gene that if the roof extension we wanted was not structurally possible that we'd be okay with that. Just tell us as much and we'll scrap that idea and move on to our other renovations. Gene and his colleague took multiple photos and measurements of the front of our house. Gene advised that he required a $365 up front fee for his conferring with an engineer about our project and for creating renderings of his concepts. So on March 30, 2018 we sent Gene a check for his fee and got busy waiting for his creation. And we waited. And we waited. And we waited. Several emails & phone calls (from us) later it was revealed that Gene was awaiting our return to NC to personally show us his renderings rather than simply emailing them to us. On May 24, 2018, we met with Gene at his Hickory, NC office to see what amazing concepts he had designed for the front entry of our home. Imagine our utter dismay when Gene handed us three color photocopies of a photo of the front of our house with a drawing of a front entry roof extension perched on columns sitting right in the middle of our driveway. He literally designed exactly what we explicitly told him we DIDN'T want! When we asked Gene if pushing the columns back closer to the house and spacing them further apart was an option he advised that it might work, but he would get together with his engineer again to find out for sure and he would let us know. Needless to say, we left that meeting feeling completely ignored, disappointed and $365 poorer. As of the date of this review (July 17, 2018) we still have not heard from Gene Glaze with the answers to our questions. He did not keep his promise to "get with his engineer" and attempt to tweak his designs to our specifications. He makes promises to call or to have his interior decorator call, but never follows through. The three photocopies of the drawings he provided us were not worth more than $50, so I'm not sure where the other $315 we paid went and I doubt we'll ever know. UPDATE: On January 2, 2019, out of the blue and nearly a year after our initial contact with Gene Glaze and Glaze Design/Build we received a letter of apology from Mr. Glaze. He admitted to "dropping the ball" with regard to us and our renovations and he included a full refund of our deposit which was greatly appreciated. As such, I have added another star to my initial review. However, I stand by my review and hope that future clients will have a better experience.

Excellent work. Professional, courteous, punctual. Excellent communication. Extremely helpful design consultant. Have previously used another contractor and was Leary of doing another remodel. Glaze construction made it easy, did everything better and restored my faith. You get what you pay for and more. Would definitely hire them again

The contractor stayed engaged with me through the entire process. I received weekly updates and the entire team (project manager, designer, subcontractors) were very professional. The project was finished on time and as promised. A great. job!

Glaze Design remodeled our kitchen and repaired/replaced two main doors. They were very professional and organized. The direct employees and the trade contractors were nice, meticulous and conscientious about their work. The door that was replaced was custom and the carpenter who did it nailed it (no pun intended)! They finished on budget and within the projected time. We couldn't have asked for a better experience with a remodeling job.

Gene takes a lot of time to capture the little details and potential pitfalls up front, ensuring that the project goes well once it's agreed to.

Glaze construction did a commercial remodel for my office building, and I was very happy with the quality of the work. They exceeded my expectations. I will use them in the future.

My home was broken into and we were robbed. Glaze responded to my request to fix my door and secure my home quickly. They were on site within thirty minutes. Glaze repaired my door to a level better than before the break in. The master carpenter doing the work was outstanding. He was excellent. I will call Glaze again if I need their services.

Glaze Design/Build did a great job and we are very pleased with the result. They finished on time and on budget. They are very friendly.

We were extremely pleased with the design solutions and superb craftsmanship from Glaze Design Build in remodeling our 1939 home. GDB figured out how to maximize use of our space and creatively created a powder room and an ensuite master bedroom. Just as important, they listen, think, and then respond and are a delight to have in your home. GDB is the first we'll call for our next project.

Glaze Design/Build did a complete redo of our Master Bedroom and Bath to include a new roofline w vaulted ceiling.

Glaze Design and Build did just that! With our requests in mind, they deveoped and presented for approval a design that went beyond expectations. The work was completed in a timely and highly professional manner, and we could not have been more satisfied. We continue to enjoy the work done for our home! We have and will continue to highly recommend Glaze Design and Build to any and everyone desiring information and endorsement. Thank you so very much for the "new" home you gave us.

Truly fantastic service through every phase of the project. I've never seen better project management and follow-up. Every part of the project was thorough, well documented, and methodical.