Horchow

Name: Horchow
Address: Dallas, TX, United States
Telephone: (800) 456-7000 ext. 5740
Rating: 2.4

Furniture & Accessories

About Us

In 1973, Roger Horchow created the first luxury mail-order catalog that was not preceded by a store. Committed to offering unique decorative items from around the world, Mr. Horchow is credited with pioneering the use of toll-free phone numbers for placing catalog orders. His distinctive taste and eye for the unique dovetailed perfectly with the founding principles of Neiman Marcus, and in 1988, The Horchow Collection became part of what is today Neiman Marcus Direct, the online and catalog division of The Neiman Marcus Group.

34 Projects

Inspiration for an eclectic home office remodel in Dallas

Haute Looks

Example of a classic home office design in Dallas

Fashionably Elegant

Living Room

Dining Room

Office Space

Mirror, Mirror on the Wall

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Business Details

Business Name

Horchow

Phone Number

(800) 456-7000 ext. 5740

Website

www.horchow.com

Address

Dallas, TX

Followers

4,185 Followers

Socials

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Credentials

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Write a Review

18 Reviews for Horchow

Newest first

HU-610283971

Horrible customer service - refused to replace a painted outdoor table where the paint all bubbled and peeled off within 3months of purchase

April 15, 2023

Kat Bradley

Ordered 2 carpets Early April. Originally, carpets were suppo to have 5-7 days. Then I was notified larger one in June, the other in September. Received one item and it was damaged to where item was unusable. I had to follow up several times to arrange pick up. Still waiting for credit. Will never do business with Horchow. Was able to order exact same rugs from another vendor, less cost, received in a week, no shipping cost. Nourison Jaipur 25A is Horchows Moroccan.

June 22, 2021

Eugenie Viener

l love the tufted white leather swivel high back office chairs with empire arms (almost non existant)! I use them in my dining room, comfortable and a knock-out. As disclosed up front. It took acwhile to grt here, but arrived beautifully packaged. Horchow always over wraps! I can't find their quality anywhere else I wait for sales,then pounce. Never been disappointed.

October 11, 2020

jennifer derse

Really disappointed in the products and ability to return items. I ordered some high end lamps, and the quality control was very poor. The lamps are actually crooked on a level table. I had already donated my old lamps, and in trying to get new ones shipped, and old ones returned, I still am having challenges getting them to get me set up with a pick up, so have been without for a few weeks now. I was going to order more furniture but this experience let me to use luxe decore instead for the rest of it. If you are used to ordering from a place that is service based like Nordstrom- I would not recommend shopping here.

January 9, 2020

Zazu Stuart

I cannot understand how Horchow is still in business. I was about to buy a table lamp from the website, so I googled the manufacturer and style and found the exact same product for less than half the price on Hayneedle. I won't bother with Horchow again.

November 16, 2019

HU-569551107

I gave one star, because I couldn’t give zero. I ordered a bed frame and a coffee table from this site and I had to cancel both. The reason I had to cancel was because for both of these items when I purchased them it said it would be delivered first part of May, then I got emails for both items (separate vendor/manufacturer) saying it wouldn’t be till July!!! Keep in mind I placed the order for both items in late March...that’s a 4 month projection, and 2 months more than their original promise when I ordered the pieces. The order total was also $6k, and they can’t deliver. Just bad business. I will never order from Horchow again, which is disappointing because their merchandise is gorgeous.

April 9, 2019

Joe Hatala

In the mist of an issue with them about the delivery of a table that has been sitting in Tampa for 4 days now. Pilot emailed a date for delivery 11/19 between 11-3pm. I called pilot and told them I can’t be home during that time and she said they will call you back in a few days to rebook. NO CALL...so I called today to find out pilot has a sub company/driver and they won’t rebook the time...GREAT CUSTOMER SERVICE ......now they will call me back (gave no timeframe ) to rebook. WILL NEVER ....REPEAT NEVER ORDER FROM HORCHOW AGAIN ....TERRIBLE FOLLOWUP ....I GUESS THE SAYING NEEDLESS MARKEUP FITS

November 16, 2018

S S

A large mirror arrived damaged, and it’s been weeks and hours of time trying to get it returned. They did refund me right away but the shipper has been a no show twice and customer service hasn’t been well informed or empowered so they keep having me jump through hoops instead of just making this problem go away. Write it off, whatever but don’t keep the problem in the Customer’s lap.

June 23, 2018

ANATOLI SOUKSOV

Purchased curtains, they came with abnormal measurements : 26 inch wide and 108 inch long... not happy for the price paid, they should include this information in the description of the product

December 29, 2017

Brett B.

Very disappointed in your customer service. I purchased a beautiful advent calendar from Horchow for my 4 year old and paid for 2 day shipping (an additional $21) because I thought you were a company that believed in customer service and a quality product. The product arrived on time, but was damaged. I understand the things may get damaged in shipment; however, when I called customer service, I was given two options: $20 off or send it back. Based upon the Horchow reputation and the fact that the merchandise was a time sensitive product, I expected to have a new one sent out immediately to replace the damaged one. If you can provide a better solution than the one I have presently been offered, I would be interested in giving you another chance. My order number is 998180321-1.

December 1, 2016

ktrigueros

I ordered a very expensive rug from Horchow. After I placed the order, I was notified that I wouldn't receive it for weeks. I canceled the order via email two days later. They shipped the product anyway the following day. I called the transportation company immediately and said I would be refusing the delivery and to send it back. They agreed and I confirmed it was returned to their distribution center. It's been over a month and after numerous chat sessions, phone calls, and emails, they claim that they have not been able to locate the rug and therefore cannot refund me. I feel as if I've been robbed.

May 1, 2016

Quintessential Elegance

Horchow is one of my favorite go to vendor partners because of their updated, classic styles. Their pieces can be seen in all my major projects. My only recommendation is that thy develop a seamless way for those of us working in Africa to procure from them. A valid, West African credit card was rejected (even though approval code received; told it was the cc vendor). This then caused me to hire a US based firm at 20% of purchases to put the order through. Fraudulent transactions occur around the world but yet only certain parts of the world are penalized. Other vendor partners have found ways to combat whether through wire transfers, CC acceptance or some other mechanism. I look forward to Horchow's solution so that I can continue to wow my clients with your offerings!

April 4, 2016

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Frequently Asked Questions

Yes, we offer shipping for our luxury home furnishings and accessories. For qualifying orders over $300, we provide free standard shipping. While we ensure your items are delivered safely, we do not typically offer installation services. Please refer to our website's shipping and delivery section for more details.

Absolutely! Horchow was founded on the principle of offering luxury and unique decorative items from around the world. As part of Neiman Marcus Direct, we continue this tradition, providing an exquisite selection of high-end furniture, home decor, and accessories to elevate your living spaces with unparalleled style and quality.

Yes, sourcing unique accessories and décor is at the very heart of what we do at Horchow. Our founder, Roger Horchow, was committed to offering distinctive decorative items from around the world. We continue this legacy by curating an exceptional collection of home accessories to help you personalize and beautify your space.

We primarily sell ready-made luxury furniture and home accessories. Our collection is carefully curated from various high-end designers and brands globally, offering you immediate access to unique and stylish pieces. While we don't offer custom-built options, our selection is vast and diverse.

FAQ content may be generated based on the Pro's Houzz profile and website.

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33 Ideabooks

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547 Comments

Commented: Is this product availableAt this time this item is not currently available. Please shop our website, horchow.com, or the most up to date home products.

September 14, 2018

Commented: how do I make a purchase?Please follow click the "More Info" link for shopping this item.

September 4, 2018

Commented: Porter barstoolsHello Auburnsaba. The bar seat from the floor height is 30"inches. Please feel free to contact us at 1.877.944.9888 with any additional questions regarding this item.

June 20, 2017

Commented: I like the Duvet and pillows. Does horchow sell those as well?Yes we do! http://www.horchow.com/Matouk-Standard-Quilted-Piazza-Sham-piazza/cprod114920008___/p.prod Let us know if you have any other questions.

December 6, 2015

Commented: Where can I buy this Havelock Leather Sofa?Unfortunately it is no longer being carried at horchow.com, but the River Falls Sectional is a similar shade and style, and is in stock in the current collection. http://www.horchow.com/River-Falls-S...

December 4, 2015

Commented: Mirror groupingHello pegnden! Some of these mirrors are no longer in stock, but we do have a wide variety that would still work in a similar grouping. Check them out here: http://bit.ly/1aDOpke Thanks for your inte...

October 5, 2015

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