Our experience with Infinite Decks was and is an ongoing nightmare. We hired Mark to build us a deck in the fall of 2020 based upon a great website, positive reviews, and a good consultation. He billed himself as someone who was a stickler for details and precision, which was what I told him I wanted as someone who expects top notch work. You get what you pay for, right? No. Our project was supposed to start mid-November of 2020 and take about 2 weeks. Our job was delayed until January 2021 due to some conflicts with Mark's crew. We went with the flow on this, as these kinds of things can happen in construction. Our piers were installed by the subcontractor on January 5, 2021, and 95% of our framing was done between January 27, 2021 and February 4, 2021. We made our second of three installment payments, now totaling over $27k at the beginning of February. Work virtually stopped after we made this payment. Some additional blocking on the framing was done in March, then stair stringers were added in April. From the beginning of March onward, it was a game of cat and mouse with promises and lack of follow-through. The city even came out and advised us that the permit filed in December had not been paid for or picked up until June 2, 2021, so the work done previously was not even permitted. At the beginning of June we imposed a one week deadline to complete the job and this was agreed upon. When this was not met, we terminated service with Mark due to major breach. After some discussion with Mark, we agreed to allow him back to complete the job under revised conditions and a one week deadline. We truly wanted to work things out and just have the job done. Lack of any significant progress continued through July and we made a second and final termination at the beginning of August. To Mark's credit, he did remove the stair stringers to accommodate the pouring of our patio over the summer. Beyond that, I honestly don't know what to say. Despite me wanting badly to like the guy, he screwed us in the most massive way imaginable. Materials have been sitting in our yard for nearly one year, a 22 ft deck railing is taking up my entire garage, and our deck is basically the same as it was 8 months ago... framed and unfinished. We were super reasonable with him given the situation and he took advantage of that. We are currently awaiting a court date so we can serve papers and recover damages. If I could go back in time I would erase the day we ever hired him.
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