Artistic Concrete Surfaces

ACS did a wonderful job initially --- we had them create a 600+ SF stamped concrete patio, with firepit and wall for our backyard. Everyone we worked with was incredibly nice and responsive throughout the process. When the project was completed, we were happy to see the results and loved it! Fast forward 3 years later, our firepit, which we have used less than ten times, has 3 of the 5 top stone pieces that have cracked in half and become loose --- a major safety hazard for our toddler and our guests. I have called ACS over five times, leaving messages with no response. My husband reached out via email and phone as well, with no response. I finally received a call back from the head of the masonry team, who said they would send someone out to look at it and get back to me. Someone did come, as I noticed them when I was working from home -- in fact, they sat on the wall by the firepit and never fixed a thing -- after that, I never heard back. I proceeded to call back to the Masonry contact four times before I received a text response providing me with their subcontractor to contact directly. We have referred our neighbors to ACS, and found out that they have not been hearing back on their issue either. Customer service and basic respect is apparently a non-concern for this organization. Never have I indicated that I would not pay for the repair, nor have I asked for anything outside of requesting someone to come help us with this safety hazard. After spending money on our project and referring others to ACS, the least I would expect would be a prompt call back for issues to discuss resolution. Instead I have a text to call their subcontractor myself and work it out directly with them because ACS apparently doesn't wish to assist us. As mentioned, our experience at first was great, but if you ever expect to be able to ask any questions, have anyone look at any concerns, or just downright get anyone to answer a phone, I would reconsider my choice.

Joe, thanks so much for all your help and close eye on my budget. You have been beyond great. I'm going to miss having your very kind, professional, and creative help on this project. It has been a real pleasure getting to know you and working with you. Brett and all the staff at ACS have been very excellent and professional too. I would very highly recommend your company anytime. Thanks again.

Love our new patio and firepit! The crew were knowledgable and did a fantastic job of creating what we discussed. From the ladies in the office to the crew installing our patio, we couldn't have asked for a better experience! Nice job!!

I went to school with Mike. When my mother mentioned she needed a new driveway he was the first person I thought of. My mother is older and single so a lot of workmen try to take advantage of her. ACS took great care of her, the workmanship was incredible. They showed up on time, were honest, respectful and gave her a great deal. She is IN LOVE with her stamped concrete driveway (I live abroad and got numerous pictures of it) and she enjoys having people stop and look at it and ask questions about what a "cool"driveway she now has. .

The response by the ACS team reiterates our personal experience of "more time defending and no time assisting". My wife and I are in the service industry - our company works with vendor contractors - we accept and ultimately "own" who our company does business with - our customers would never accept anything less. In this kind of situation we would work directly with the lighting manufacturer - on behalf of our customer - and rectify the situation, not just wash our hands and pass us on. I am sincerely hoping this is a learning opportunity for them. Horrible customer service after the sale! Once my patio was finished (which was average attention to detail at best) I had an extremely difficult time hearing back from them. The LED lighting is under a 10 year warranty but several lights went out within the first year. I made several outreaches but would not get a response. Finally, after repeated attempts I received a response that they buy the lighting from someone else and its not their responsibility. They spent more time defending and practically no time assisting. They definitely did not own what they sell. Honestly I think they are a very small company with limited resources and people wearing multiple hats - they just don't have the bandwidth to provide any level of customer service post sell. I had the best experience pre sale and the worst post sale.

I would recommend ACS to anyone wanting an outstanding concrete job performed at a reasonable price. They came to my home, surveyed the area and designed a very aesthetically pleasing stamped concrete patio. Al Eubank

I had stamped concrete and a fire pit installed in my backyard. Everything was completed to our specifications. The work was done early last summer and we haven't had any issues. During the construction all of our questions were answered, and we were very satisfied with the work which was done.

ACS (Artistic Concrete Surfaces) created a beautiful outdoor living space that included an outdoor kitchen, firepit and seating area in our back yard. This new space has literally transformed our back yard from just a back yard to an entertainment area. Everyone we worked with at ACS were very professional and took pride in their work. Joe, our project manager came out and spent time getting to know us and understand what our vision for our space. Joe then created drawings of what he thought would work for us and our budget. We could not be happier! If you are in the KC area go with ACS, you will not be disappointed.

Our project with ACS was a positive experience. Joe was very patient as we worked to decide what we wanted to do. Even though we changed our minds several times, he willingly prepared an estimate that reflected the changes. The concrete crews did a professional job of pouring and stamping the concrete. The stone crew laid the stone in an eye appealing design. Each crew left the yard in great shape. The patio and barbeque island are beautiful and we have enjoyed using them. Friends and neighbors have been impressed with the quality of work and the finished product. We would recommend ACS for quality concrete projects.

ACS replaced my sunken and broken sidewalk and driveway with a stamped pattern, colored concrete. What a beautiful transformation! Drivers have actually stopped and gotten out of their vehicles to look at it. It's added a great deal of street appeal to my home. I love it! Also, working with them was so easy. They answered my questions and were on time and did exactly what was contracted. Refreshing to work with such professionalism!

Supreme command of the technical aspects during the design phase. Excellent quality, workmanship, reliability and superb follow up. We would definitely use ACS again and have recommended them to a number of friends.

Did a wonderful job on our patio! Nicest patio off the back of the house, in our entire subdivision! They are very professional and do excellent work! Looking to build a new home, and they will be a "must" to do the patio work on the new home! Only negative thing I could say about the process was that it did drag out a bit and sometimes they were difficult to get ahold of and find out specific dates they were going to be out to do the project.