Wilder Construction LLC

As a General Contractor, scheduling is a major component to ensuring customer service and satisfaction as well as profitability for the company. In this case, it was a scheduling issue with the Colville Tribe finalizing paperwork after two months. Annette Gifford has reason to complain but the facts need to be made clear. We worked hours with the Tribe to complete the necessary permit paperwork, of which many contractors do not want to deal with. We were already booking out to the end of the summer. We completed our paperwork by the beginning of March this year (2016). We scheduled Ms. Gifford at Rainbow Beach Resort in Inchelium for April. The Tribe finalized the permit process in May. By that time, we had other customers scheduled whom we were committed to follow through, and a public works job starting after that (framing the Colville City Maintenance Building – see http://www.statesmanexaminer.com/content/framing-new-street-shop). Just to put it in perspective on the permit process, it takes about 3-10 days to obtain a permit in Stevens or Ferry County versus 1-2 months with the local tribe. That’s a lot of extra work for any contractor to work in scheduling.

What Ms. Gifford failed to mention was how happy she had been with our work and ability to work with the tribe on three previous projects: concrete footings for her new manufactured home, skirting for it and temporary stairs and handrail. We also received a call from Home Repairs & Construction, another local contractor who was asked by Ms. Gifford to take on her project. He wanted to hear about the customer from another contractor and follow up on the start of the project. We gave our recommendation and were happy that someone could get out there to help her. That contractor has since taken on the work as she wrote. Another point is that we received fine reviews from the Tribe so I’m not sure where the “shoddy” part comes to play.

We’ve learned from taking on projects such as Annette Gifford’s. As the saying goes, you can’t please everybody, and this customer is one of them. We are proud to have happy customers and endeavor to maintain quality standards in building. Check out our Testimonial page on our website: http://www.wilderconstructionllc.com/testimonials. And like us on Facebook! https://www.facebook.com/Wilder-Construction-LLC-111715498973764/