London Eco-Metal Manufacturing

Over a year later I still have Warranty Certificate issue!!!! Over a year later the warranty certificate was not delivered, as promised, by Mark D. when the work was completed. My follow up calls were not returned. It took 6 months to get a paper but the Company does not confirm if the completed work is registered against the warranty certificate in their system. I asked the company for a confirmation to confirm that the work is registered in Eco-Metal's system so whoever calls their office in the future can validate the warranty against their system because, so far, those people, at Eco-Metal, whom I called during the past 6 months could not validate it and the list includes the owner of the company also. If the work is not entered in Eco-Metal's system the warranty certificate is useless. This entire issue was escalated to the owner of the company Joe M. I must add that the only person who acted as a professional during this painful process is Michelle D.

We have been dealing with poor communication and terrible service with tis company from the beginning. Now, 5 months since the job started, yes our roof is finished, however we’re still finding metal pieces all throughout our yard, and damage that was done during installation has still not been paid for. I was told that they would take care of paying for the repairs and even though I’ve submitted receipts twice, it’s been two months since the receipts were submitted and the company, once again, has zero communication. I understand that there can be mix ups and mistakes, but for there to be little to no communication throughout the whole job, for the workers to just leave our roof half finished and disappear for weeks at a time without even a call, and now for them to not follow through with paying for damage, speaks to more going on than just a one time mix up. Even though our roof now looks beautiful, what are the odds that a company like this will be there for us if or when we have an issue and are hoping to rely upon the warranty.