Maeser Master Services

We were five star monthly members with Maeser for several years. We canceled recently after a terrible experience with the company. John Day with Maeser along with another gentleman came to do our 6 month Heating/Air inspection and when they were finished he went through a list of things he noticed including telling me that the last guy who came six months ago didn’t put all the screws back in our unit upstairs. He went through everything and told us the outdoor coils on both units very extremely dirty and covered in hair as well as the heat pump and needed to be cleaned. He said it would cost $106 for each unit, so $212 for both. I told him that we had a lot of expenses currently but we would do the worst one right now as he made it seem like it was a huge concern. Before they do anything we had to pay the $106, after paying my wife and I noticed John and the other guy go outside plug a water hose into our faucet and John simply sprays the outside of the unit with a water hose for 5 minutes and then he does the other one for 5 minutes, 10 minutes labor to spray a water hose while the other guy stood and watched. When hearing they would clean the unit we thought that they would actually clean the unit as we have a water hose right by the unit which we could have sprayed it down ourselves. As I can imagine no one would ever pay $106 for someone to a spray water hose for 5 minutes per unit. So, they are charging $106 to spray a unit with a water hose for 5 minutes nothing else, no actual cleaning. After the ten minutes of spraying a water hose, John has the nerve to come in and say it’s still not totally clean but better than it was. I felt I had just be conned, so I proceeded to call Maeser thinking this was a mistake no way they charge $106 to a “priority member” to spray a unit with a water hose for 5 minutes. I called once and dispatch never called me, so I called again and no one called and the third time I spoke with someone and told him what happened and what I was charged to which he replied, “wow.” The third guy I spoke with emailed customer service to give me a call. After over a day someone finally called me back and I told him we were members and the experience I had and what I was charged, he did nothing but just said that’s what we charge for that service and the price was “fair” and justified. I was shocked and immediately called back to cancel my membership. After I did this I received a call from Scott Bowles who said they’d refund the $106 and then he said “we’d agree to do business with other people.” I never once received an apology for the experience and being in customer relations myself, I can honestly say this is one of the worst customer service experiences I have ever received.

They con you saying you get a membership service charge you $6.5 every month, but they actually didn't do anything, charged $99, wasted your money, they don't want to refund. Not worth it.

The most expensive service I have ever paid for... with the lowest quality. I had the heating and air conditioning installed on 02/06/2020. $5710.54 , "The house is only 1240 square feet." In 2021 in the middle of winter the heating broke down... more than a week to repair it. Today, 12/09/2022, in the middle of summer, the compressor broke down... in any case, it was difficult to lower the temperature by 1 degree, and not because of any obstruction, the filter is changed once a month. They charged me $99 just for telling me that the compressor doesn't work and that I have to wait a month for the new one.... and on top of that I have to pay another $1200 to install it... more than $7000 for a piece of equipment that it doesn't stop breaking..... and all that supposedly giving its best offers to the client.... Ridiculous !!!! Don't waste your time and money with this company, I searched the internet and the whole kit cost around $2000 that means that for this service I would have preferred to buy all the necessary equipment and learn to do the job.... and I bet it would have been better than this disaster.... I would have kept the knowledge and the tools. I'm going to upload the photos so you can judge for yourselves... I don't know what they did but when they installed the heating the floor in that area of the house lowered a little... they didn't change the cables that go to the thermostat or the compressor , they left the 220VAC disconnect cover open... the box that LG&E installed disconnected and the cables on the ground. I think that with more than $3000 profit they could have done something better or at least take responsibility for the bad job they did.

Kenny arrived on time, and was very through, recommending an option for cleaning of the motor. He made efficient use of time and sent an email after he left, with estimate for future work. Love the call-ahead with photo of the technician, too.

Chris did our bi-annual inspection on our furnace. He discovered a part that needed replacing and pointed out the heavy dust that had accumulated on our blower, preventing it from working at full capacity. He replaced the faulty part, took out the blower, cleaned it and put it back in. Air flow was much improved.

Another 5star experience with Maeser! They were professional, on time, polite, and very experienced! It was seamless, from making the first phone call to job completion! They arrived, assessed our problem, made the estimate, then fixed it! We couldn’t be more pleased. We would definitely recommend them to anyone!

Erik was very nice, fixed the issue and clean the space up prior to leaving. THANKS! I would use you all again.

Our air conditioner was leaking water in our basement. Chris quickly found the source of the problem and repaired it along with checking out the rest of our air conditioner’s operating system. Professional, thorough and clean.

John did a full review of HVAC system and gave me a full report. He was very informative and respectful.

Steve Flatt provided an outstanding service. Friendly, professional and extremely knowledgeable. I would recommend him a million times. Thank you very much for making this a smooth experience.

I wish there was an option for 0 stars... My father and both grandfathers were well respected in plumbing and plumbing supply for the last 50 years in Louisville. It was upon their recommendation that I use Maeser. The work that I have had them do in the past was done well and without issue, but NEVER again! We called them out to look at a small job at our home, and got side swiped by an unbelievable estimate more than 4x what we expected. They will not have my business for this job, but after 5 minutes in my home they walked away with my $69 (mandatory service fee). When we called the main office to inquire about the service fee, we were met by rudeness. We have another company coming to do the work tomorrow, for a respectable price. I come from a family that knows the business and knows the average cost for a job. What they offered today, is pure robbery. Having to paying them a $69 "service fee" for that estimate is unbelievable!

We have enjoyed many years of great interactions with all the professionals at Maeser's and would heartily recommend them for any services they provide. We have found the sales staff and technicians to be knowledgeable and helpful in every way.