McSwain Carpets and Floors

Unfortunately, we had a very bad experience with McSwain flooring and will never have them or an Armstrong floor in our house again. Be forewarned, neither company will stand behind their flooring and the "lifetime warranty" they sell you is meaningless. We purchased an Armstrong vinyl plank floor (A6899 Luxe Plank) from them for our kitchen. It was supposed to be their top-of-the-line floor and was sold with a lifetime warranty. We recently started a remodel of the kitchen with plans to keep the flooring in place. However, during construction, our contractor noticed that the vinyl planks were separating at the joints. We called McSwain, who in turn sent someone to the house (Paul I believe) and he was extremely rude and condescending. He basically said our issue was "an environmental" issue and they would not honor the warranty claim. With this news we opened a claim with Armstrong in the hopes that they would stand behind their product. Fast forward 5 months later and today they rejected the claim stating, " issue you are having with your flooring is not a warranted issue". No other information provided. Our kitchen is no different from any other kitchen, so their excuse of it being an "environmental" issue does not hold water. Especially given that they can't/won't explain what that even means. Steer clear of both McSwain's and Armstrong!

Unfortunately, everything about the experience with McSwain's has been bad. The individual that came out to measure didn't at all want to itemize the invoice for some reason and got defensive when I asked for clarification, the installation individuals showed up in a dilapidated van that leaked oil onto my driveway, the carpet and installers smelled like smoke and now my entire house reeks, it was also not communicated that I would need to go out to said van to validate carpet prior to them bringing it into my home so I was in bare feet in freezing temperatures having to go to a weird van. I do not recommend them in the least.

I have used McSwain's for many years for many projects. I always try to use local companies when I can, and McSwain's has never disappointed me. My go to person there is Lisa Ryan. She always provides the best prices possible and by far the best customer service.

I've been using Dexter at McSwain since 2003. He always recommends a great product at a competitive price. Carpet is superior and has lasted for many years.