About Us
Category
Business Details
Business Name
Omega Remodels
Phone Number
(704) 400-3773
Website
Address
Charlotte, NC 28269
Typical Job Cost
$500 - 100,000
Followers
51 Followers
Services Provided
Home Remodeling
Bathroom Remodeling
Kitchen Remodeling
General Contracting
Home Additions
Deck Building
Basement Remodeling
Flooring Installation
Garage Building
Outdoor Kitchen Construction
Porch Design & Construction
Project Management
Tile Installation
Countertop Installation
Roof Replacement
Wood Floor Installation
Window Replacement
Window Installation
Shower Installation
Exterior Door Installation
Siding Installation
Vinyl Flooring Installation
Stair Installation
Deck Repair
Laminate Flooring Installation
Drywall Installation
Demolition
Roof Installation
Sliding Door Installation
Trim Work
Crown Molding Installation
Lighting Installation
Baseboard Installation
Wainscoting
Stone Masonry
Subfloor Installation
Stone Installation
Floor Leveling
Wheelchair Ramp Installation
Stone Siding
Linoleum Flooring Installation
Electric Fireplace Installation
Water Heater Installation
Range Hood Installation
Areas Served
Charlotte
Myers Park
Huntersville
Mooresville
Cornelius
Matthews
Mint Hill
Harrisburg
Lake Norman
Newell
Paw Creek


















We are shocked, and confused about this review.
We completed a total of (3) bathrooms, as well as additional work over an extended period of time. I need to add that there were a large number of change orders that required additional time. We wanted to be sure that everything was done to satisfaction, as well as provide quality.
We were even called back a couple of times to do more work for you. Again nothing was said about our craftsmanship. We have a team of people, so yes there where a few different people working throughout the duration of projects.
As for the leaking shower floor, I’m sure this has been frustrating for you. We did send out a plumber to evaluate and determine a diagnosis. We even paid for the expense of this inspection appointment. He determined that it was no fault of Omega. We also were informed by the you upfront that there had been more than one contractor working in the home, after we finished our portion. More specifically, you hired a Contractor to work in the master bathroom shower to complete “re-grouting”. You informed us that you had recently noticed a leak in the ceiling above the shower, after 3yrs of completed work by Omega.
After reviewing the photos submitted online of the shower pan, as noted; the shower pan is dry. The exterior portion of the shower pan that was damaged was under the installation of the shower glass. It appears that the seal along the base of the shower glass was damaged. If your previous Contractor came to remove grout or caulking, the membrane was sliced causing water, and moisture from the shower glass to escape the waterproofed area.
This is why we allow a warranty period so that Customers are able to use our services for touch grouting or caulking work, or any additional work related to the installation. We cannot warranty anything after another Contractor has already been present, or after the presented warranty period.