Rinaldi Homes

We entered into a contract with Rinaldi Homes in good faith, unfortunately we have had a horrible, extremely frustrating experience. Currently, over 6 of our neighbors are in the same situation. This contractor has made no efforts to resolve the situation, emails, calls are not answered. I have been shocked that a builder would treat his customers with such a lack of respect. This should have been a simple situation to resolve (involves the return of $1000 deposit), instead the builder has decided to create a mountain of ill will by not returning our money. This has become a matter of principle as the $1000 deposit is our money, not Rinaldi's.

Worst customer service ever. We overlooked minor construction flaws such as cracked floor tiles, water leaking from holes in drainage pipes, garage door literally falling apart, drainage problems. The topper is they refuse to return my $1,000 security deposit. Buyers beware! Has anyone else had similar experience with Rinaldi Homes?

Horrendous builder to deal with. I would never buy from them again. Real bad customer service, do not do any after-sales support as well as after move-in support. We had a whole bunch of issues that needed rectified and nothing, after several contacts. I don't think this is the kind of builder that you would want to build your HOME. :(

On start up water gushed from central vac outlet, another outlet was not wired. Attic insulation not to spec. 7 months to build home and main shower not finished. No explanation, apology or follow-up. After sales service very disappointing.

Rinaldi Homes is an excellent builder and we would recommend Rinaldi Homes. They are a high quality builder and have great customer service.

We have just moved into our new Rinaldi home in Rosewood Estates and the quality of the workmanship is extremely good. This is our third new build and the service Rinaldi provides is far and above all of our previous builds. Their staff and trades are very professional. They rectify any issues immediately. We would highly recommend them.

From the moment we walked into the model home at Optimist Village until the last handshake upon the closing date, we always knew we were dealing with competent people. We decided to build with Rinaldi because they have held for many year's, a reputation for superior quality and workmanship. They met any challenge we presented with ease and professionalism. The finished product is a quality home built with attention to detail and craftsmanship. We appreciated the detail that the sales rep, Danielle, went into with us and answered every question and request with a "yes we can do that" attitude! We also appreciate very much "the hands on site crew" Ken, Brett, Don and his assistant Olivia! Yes, we would certainly recommend Rinaldi Home's to anyone considering a new home build! We love our new home!! Barbara and Jim Luscombe Unit 2 Optimist Village

We worked with Rinaldi Homes when they built the beautiful town homes in St. Davids, Niagara-on-the-Lake. We supplied window treatments, accessories and furnishings. They were extremely professional and their work was exquisite! It was a pleasure working with their team!!

We have been supplying Rinaldi Homes for their glass needs for a long time. They are fantastic to deal with, highly professional and very well organized. They run a tight ship and never cut corners.

It is with great enthusiasm that we write this letter of recommendation in support of Rinaldi Homes Inc. In order to be closer to our daughter whom lives in Toronto, we moved across the country (from Calgary, Alberta) and choose a new home. Through our relative, we were told about the highly respected Rinaldi Homes as a builder of high quality homes in the Niagara Region.We were fortunate to find Mr. Rinaldi had one last lot available in his Courtland Valley Estates Development in St. Davids. In our first meeting we were presented with drawings of a unique and beautiful house design to suit the corner lot. With their design we were given the opportunity to upgrade and customize any interior portion of this home. Naturally we reacted immediately to this opportunity and later signed the contract. We can honestly say that from our first meeting with Rinaldi Homes we were thoroughly impressed with the quality of staff professionalism, workmanship and integrity. Rinaldi Homes exceeded the level of customer service and satisfaction. They met each and every commitment, budget and timeline. The result is that we have a beautiful and outstanding new home all made positive by Rinaldi Homes and their staff. Additionally our beautiful residence won first prize for Best Architectural Design for a residence under 2000 square feet and first prize for Room Design (Most Outstanding New Home Kitchen for 2015) from Ontario Home Builders Association. A well deserved congratulations to all at Rinaldi Homes. Michael & Dianne Paduano

I would like to make two distinctly different points. Firstly, the tradesmen working for this builder were extremely proficient and competent and the finished product looked beautiful.. However, we are concerned regarding the quality of our hardwood flooring as we are experiencing some deterioration (unrelated to wear). Obviously, now at the three year mark, we are past the date of being able to do anything about this. Secondly, what seems to be lacking is communication between the builder and the client. We were asked to provide a document in order to resolve an outstanding issue. The request was basic, was NOT ambiguous, was met, but was ignored. The matter remains unresolved..

I purchased a home from Rinaldi homes in 2014. The building of the home was completed in the spring of 2015, and all aspects of the transaction were much more smooth than I would have anticipated. I purchased the home for occupation by my 83 year old mother, who was at the time living in a townhouse in Welland. She was delighted that she was able to pick out all the finishings - from her cupboards to her flooring, and all of the many accessories in between. Rinaldi’s staff and contractors assisted in co-ordinating everything so that it became virtually effortless. Dates were met, scheduled appointments were kept, follow-ups were done, and everything with a smile and a great attitude. When we were picking out my mother’s cupboards, etc., the staff couldn’t have been nicer and more patient with her. She had never had the opportunity to enjoy such a task, so she was like a kid in a candy shop - so many choices for her. The staff took all the time she needed and had a lot of fun with her. The whole process was extremely positive for her, and that was, of course, very important to us. As the unit was being built, we were kept informed and any questions or concerns were welcomed. We requested a slight extension of the closing date which was granted quickly and with no ceremony. The final walk-through was very thorough, and the (very) few adjustments that had to be made were done in a timely manner - again, with a smile and a great attitude. Closing day came and went without a single hitch. No matter how enjoyable buying a new home, having it built and picking out all of the amenities may seem, it is still a time-consuming and difficult task. I can honestly say Rinaldi made it pleasant. It’s comforting to know that you’ll actually get a response and action if there are any concerns or issues. I would absolutely recommend Rinaldi, and wouldn’t hesitate to purchase or deal with them again. Kathy