We started our remodeling project remotely about 12 months ago. We interviewed a few Home Designers. We found Susan Clouse to be energetic, passionate in her work and communicated clearly. We are glad to have selected Susan to be the integral part of our project.
This project is quite substantial in magnitude. Being out-of-town, not familiar with the recent trends and local rules added to the challenge for us.
We have some specific features in the home we would like to change, but we have absolutely no idea how to. Susan listened to our needs and wants, then created design options, floor plans, elevations and perspective diagrams for us to visualize the possibilities. Her designs opened our eyes, introduced solutions that we had never thought of.
When reviewing the designs with us, Susan was very patient in explaining the reasons behind. When a choice was needed from us, she gave us the Pros and Cons of the different choices so that we can decide with no regrets. In cases that we can't make a decision, or we didn't know enough to make one, Susan always gave us her expert opinion to get us there.
There have been times that we changed our mind or added to our requirements, we were very impressed that Susan not only provided us a suggestion, but quickly created 2 or 3 options for us to choose from.
After the designs were finalized, the next big task is the sourcing and selection of products and finishes. We were so happy that Susan was there to guide us through. We came into town for a couple of weeks to make all the product selections. From cabinets, plumbing fixtures, lighting, to tiles, countertops, backsplashes, flooring and paint colors, Susan did all the up-front work to put together the choices for us. We only need to make the selection from 2 or 3 choices, instead of thousands. All her up-front selection are always matching, coordinated and in harmony with each other. We really could not have done it, so easily, and in-time, if Susan had not been there helping us.
In fact, so many things we didn't know we need to select. Susan had them in her plan, in fine details.
During the rather long construction phase, Susan was there as the Consultant and assisting in Project Management. She made sure that everything was done according to the Plan. She worked very well with our General Contractor and all the suppliers, and answered their questions right away. There were a number of times, when we or our General Contractor not sure about a specification, Susan knew the answer right away. We were so amazed that Susan had the entire project design memorized, another proof that she is passionate about her work.
Now that the remodeling project is complete. To say that we are happy with the outcome is a total understatement. We are so ecstatic and proud of what Susan and our General Contractor had achieved for us. We wholeheartedly recommend Susan to our friends and family, for their home design needs.
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