Steinhafels

I was a little reluctant to use a designer from Steinhafels, I did not know much about the store. After giving it much thought, I decided to use the designer Debbie Krukowski, from the Vernon Hills store. Debbie came to my home, measured and studied the room. She then asked me what I wanted in the room and asked me for rug and paint samples that were already in the room. A few weeks later Debbie contacted me. I met with her and she had designed a floor plan for the room including furniture, accessories and color schemes of what she thought would go well in the room. I ended up ordering most of the furniture, wall hangings and accessories that she suggested. I received all of the furniture and accessories and the room looks fabulous!! I love walking into the room! It brings me so much happiness!! I am so happy that I used Debbie from Steinhafels! She is knowledgeable, professional and a wonderful to work with!

Their pickup Dept is a joke told us we needed to make an appointment to pick up item we paid for the week earlier my wife showed them the email stating we had been scheduled pick up we waited at least a half hour to receive our chairs

Make sure to look over your Salesperson's shoulder while he enters your order, even if you show and point out you want the exact bedroom set on the showroom floor. My Salesperson entered the wrong color for my order - And according to a store manager this was "my fault" because I didn't catch the error on the computer screen during my terrible purchase experience. Now was the error a result of my Salesperson trying to help multiple customers at one time - As we watched him in his words "check the computer " three or four times while helping me...lol Exciting experience gone bad

What a joke of a place. Salesman told us the set we picked out (rug, love seat and couch) were in stock. Told them to hold for a month until we moved. Delivery day came and went, nothing. Salesman either lied to us or sold our set. They did have our love seat and rug, but it didn't make the delivery truck (whatever that means). Would do nothing about it except deliver next week. We are now waiting for a couch that they originally said they had for two months now. It gets better... The couch finally came in but not being delivered until Mid May, almost another month later. Apparently 30 miles is too far, and we paid to deliver!! Oh did I say that they wanted to charge us for the extra delivery!! Long story short, we hope the couch is fine because we never want to deal with this company again. On the bright side, we are getting to visit a lot of quant small furniture stores that want our business.

I paid for designer service from the Crystal Lake Store. Designer has very limited time. I'm waiting a month for an appointment. I don't recommend the designer in Crystal Lake because of the very limited availability.

Extremely disappointed with the purchase of a sofa and love seat. Sales associate told me that the latest my order would be delivered is at the end of Jan 2021. Every week I checked the site and the love seat finished date was pushed back farther and farther. I understand with restrictions and protocols due to covid, and the length of time that it takes to make these pieces of furniture that the wait time would be a while. I put in this order on October 31st of 2020, and saw that my sofa is ready to be delivered. I made a call to a representative and asked about getting the sofa delivered early while I waited for the loveseat to arrive. I was told I was going to get charged the full $150 dollars to have the sofa delivered. I stated that I thought it was ridiculous that I have purchased these products and delivery in full, and the fact that I am supposed to wait until Mid-March at the earliest to receive both items. That is under the stipulation that the date does not change to even farther out. I have purchased a few things from this company in the past and have had good experiences, but if you expect your customers to pay additional charges based on knowledge that the product would arrive near end of January, I cannot continue to shop here and will take my business elsewhere. I am unaware of how long these products will take to make and ship and there is no end-date in sight. I have been patiently waiting for over 3 months now, and no one can seem to give me an answer, or willing to work with myself as a customer even a little bit.

Hired Kathy for design Services , very frustrating with her time gaps and lack of design options and selections. Could not provide us with a 3D presentation over internet as promised, only got snapshots of her selections and placements. Once we ordered which took months, prices went up sustainably. We ordered furniture-5 weeks ago but we were recently notified our living furniture is backed ordered for 17 weeks...we have no furniture to sit on..they will not return calls and want to charge us a 30 % restocking charge on custom furniture not yet made from lazy boy. After paying for design Services we were to receive discounts to help off set cost, but they jacked up prices and it cost us more not less for this po project. This company is difficult at best to work with for designing and buying a complete household of furniture ....never again. BIG COSTLY MISTAKES

We worked with Aaron Keller, interior designer at Steinhafels. The quality and choice of products were numerous. Aaron’s professionalism went above and beyond our expectations. Working with Aaron and Steinhafels was a vey positive experience. They both kept us in the loop about our products and concerns via email and texts. They were prompt and courteous. We would work with Aaron and Steinhafels again.

New Couch with broken / defective recliner mechanism delivered to our house. We were told in order for THEM to pick up and deliver an exchange we would have to pay an ADDITIONAL $90. Tremendous arrogance to charge your customer to solve your mistake. Couldn't bring myself to give them any more money, so we resolved by making the exchange with our own truck. Never again.

We have been very pleased with our relationship with Amanda Walters. Never having had a decorator or designer before, we didn't know what to expect. Our project began 3/5/2019. Our last delivery was June 19 at which time we decided to take a break, due to our life schedules. We like the fact that she listens to us and respects our desires. And we are very happy with her ideas and ability to carry them out for us. We are excited as we begin phase 2 of our new condo decorating and furnishing with Amanda as our designer. I'm assuming that completion will be around 2/2020, again due to our life schedules.

John was great! Shower up on time, walked the house and gave detailed information. His presentation was great and he has an eye for what would bring rooms together. We have a challenging space to design and he pulled it off in a way I could never do. Thank you!

Make sure you document your time with them, I paid for 6 hours and maybe got 4 at the most. When I needed their advice the most, she told me I was out of time and would need to pay for another 6 hours. Did not get what I expected to when I hired her.