This is a very difficult review to write because I want to provide the good, the bad & the ugly of my experience but Houzz only gives you 3,000 characters for a review so I have to get to it. There are some pretty serious issues that I want to report so that other homeowners ask certain questions before proceeding but for this review, I am going to focus on the worst & most expensive situation which I am sick about.
This was a complete bathroom renovation.Gutted.I selected all materials so was extremely happy with the appearance but the workmanship began to show its inferiority almost immediately. In fact, one day before completion, Home Transformations wanted me to check out the tile floor and, to my horror, every single square inch of the floor squeaked! I questioned this & they said they would fix it &, the next day, it did not squeak. I don't know what they did to remedy the situation. They highly recommended a new, revolutionary radiant heat product called Chill Out.They had used it in several other properties & it was great & cost less to run.I checked out the website & it claimed to provide a 10-year warranty which is kind of confusing because, once radiant heat is installed under tile, in order to replace, you have to rip out all of the tile. But, at this point, I was so confident in Home Transfrmations that I was not anticipating any catastrophies.Well, the radiant heat does not work properly & hasn't since the first time that I turned it on. The father came over & got down on his hands & knees to feel all of the cold spots and tried to convince me that it was because my room is over a crawlspace.It makes no sense because some of the tiles are getting perfectly warm & others are cold? I called the distributor of Chill Out to inquire about the 10 year warranty & he literally laughed uproariously saying, "It's a nothing! Unless you want to rip out your floor, I can't do anything." So, beware of that. Also, I now know that the reason for all the squeaking is that the floor was not laid properly, It's spongey & within a month, the grout began to crack & large chunks have been breaking out weekly.I tiptoe on the floor to try to prevent more cracking.It's abnormal. I can't have guests over because merely walking on the floor normally results in damage. I know a lot of people & have lived a long time & never encountered anyone who had a tile job that you can't walk on without cracking grout or radiant heat that didn't work..NEVER! I'm sure it happens but, as I said, I know a lot of people & this is not a common occurrence, Soon after HT completed my project & I was not yet aware of the bad tile job, the father & I discussed other small projects so, you can see, we left on good terms. However, while waiting for a quote on those tasks, I discovered the radiant heat problem & he came over to investigate & I saw that he realized they had made a mistake.He left that day & I have never heard from him again.The poor workmanship will cost me thousands.
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