Symphony Pools Inc

We contracted with Mr. & Mrs. Schenck in 2001 to construct a swimming pool and spa. At the time they were interested in an interior finish product called PebbleTec®. The finishes are available in several different colors that vary in price. Our contract included only the standard colors available.

During our material selection process, we presented Mr. & Mrs. Schenck samples of PebbleTec® finishes along with several others from various manufacturers including the respective pricing for each. When they realized that the Tahoe Blue finish they liked was a non-standard PebbleTec® color, the Schencks directed us to install a similar albeit less expensive finish from a different manufacturer called Tahoe Blue by PebbleCoat®.

Years later Mr. Schenck reached out to our office in 2011 regarding issues he was experiencing with his finish. We informed him that the 3-year PebbleCoat® warranty was well past its expiration and offered him to work with an installer direct. He informed us that he “misunderstood” the product that was originally installed thinking he had a PebbleTec® product (which carries a 5-year warranty).

In 2015 and 2018 Mr. Schenck contacted our office again regarding unrelated issues. To our knowledge since 2011 he has never mentioned anything regarding his pebble finish until a few weeks ago when we had an email dialog with him and addressed his concerns. Soon after, we became aware of his social media complaints alleging we “unscrupulously” installed a product that he didn’t want. Not only did we install the product we verbally agreed to, but we take strong exception to the accusation of being amoral and dishonest. It's been our policy to install whichever quality products our customers choose. We were happy to do that for the Schencks in 2001 and for all of our customers prior and since.

We regret the misunderstanding, but after 18 years there isn’t much more we can do besides referring Mr. Schenck to a PebbleTec® applicator to have the finish he now wants installed.

Thank you.

We love hearing when we've earned our client's trust and hit the mark! We're glad we could strike the right balance between cost and quality. We know you'll enjoy many years of making memories in your new pool. Cheers!

Thanks Lori! We're so glad you're delighted with the project and that our team was able to offer the professionalism needed to do the job right. We think the pool turned out beautifully too and we're happy to know that we delivered it stress-free! Thank you for your recommendation. We know there will be many days ahead where you can melt your stress away in your new pool and spa. Enjoy!

We love hearing that you had such a good experience! We’re so glad your questions were answered quickly and that we were able to provide you with the best possible service (that’s “Mission Accomplished” in our book). Thanks for taking the time to write. We know you’ll enjoy your pool and spa for many years to come.

P.S - Thanks for posting the pictures! We think your remodel turned out GREAT!

We're delighted to hear how happy you are with the project. So are we! We think the pool turned out great, and our team here at Symphony Pools couldn't be more pleased to know that we were able to deliver a "stress-free and exciting process" along the way. Thanks very much for the referrals. We trust you'll enjoy many years of fun in your new splashy pool!

We’re thrilled that you love the new pool & spa and wish you and your family many years of enjoyment. Thank you for taking the time to write your review.

We're so pleased that you're happy and thrilled to learn how much you're enjoying your new pool and spa! Knowing we've met your expectations of being on time, on budget and being a good listener is music to our ears! :--) Thanks very much for the recommendation. We appreciate it.

Thanks so much for the great review. We strive to please our customers. We're so glad to hear you love your pool as much as we enjoyed building it! We know you'll have many years of fun in the sun and magical memories made together with family and friends. Cheers to living poolside!

Thanks for taking the time to post a review Matt! We’re so glad to hear we achieved our goal of making the process easy, finishing early and being on budget. We think it turned out great! Wishing you’ll have many years of enjoyment and fond memories while living poolside.

Thank you for the wonderful comments Natalie! We’re delighted you chose us to work with you. Creating such a ‘beautiful’ and ‘lovely’ pool and spa like yours is our passion. We’re glad we earned your recommendation. The pleasure is all ours.

Thanks so much Jack! We're delighted you're so happy with the project and equally excited when we hear the words "excellent job" and "very responsive." We try our hardest to achieve this status for you and every customer, and we're very proud that we have been able to deliver it. Thanks again for the opportunity. We're sure you'll love Living Poolside for many years to come!