Thurston Kitchen & Bath

I worked with Lilly at Thurston on our primary bathroom remodel. The customer service and level of care Lilly and the Thurston team demonstrated was by far the most exceptional care I have ever experienced ever working with anyone. Lilly came out to inspect the install of our vanity and found several issues with the way my contractor (who was not one of their installers), installed the vanity. She immediately got to work identifying the issues, finding ways to make it right and making sure it was the finished product was up to Thurston's high quality standards. They had one of their own installers come out within a tight deadline to fix things before the countertops were measured. I was blown away by the care they showed on helping fix the issues my contractor created. Additionally, I think Thurston's pricing, selection and design are top quality. Lilly is also a gifted designer and I relayed on her opinion and expertise to help guide my selection. So often times, I find reps at other home stores are just interested in closing deals quickly and moving onto the next client. Not Lilly or the Thurston team. I know this wasn't a huge project for her but she treated my project with the same level of care and detail as someone doing their entire home. I won't go anywhere but Thurston moving forward and will tell all my friends the same. It was really an exceptional experience.

Highest Recommendation - the Thurston team was friendly, thoughtful, and extremely knowledgeable. We had a very difficult project through our contractor, but the Thurston team helped us navigate through it all! Without Thurston, we would have been lost. THANK YOU!

I have been working with Thurston Cabinets for several years. They true professionals! I love working together with their highly skilled team, on both large projects and small. Thurston knows how to work within timelines, budgets and create exquisite spaces. I would highly recommend their products and services.

With only a vague idea of what we wanted, the folks at Thurston walked us through the whole process, starting with an exploration of all the materials, textures, colors, etc. of the cabinets, countertops, tile, and appliances that would align with the budget we had set. A fun, creative process! They were super patient with us, and took all the time we needed. Then the design they came up with completely transformed the space. They referred us to an awesome installer too, and kept checking in with us to make sure we were feeling good about the process.

Very disappointed with their whole process. They are arrogant, and have no concept of schedule, detail. Considering they want 100% upfront, customer has absolutely no recourse and at the mercy of their mistakes

Do not do business with the Company! I placed an order with them that was supposed to be delivered in 2-3 months and it’s been 9 months, I’ve paid over 50% for my order and the Company refuses to respond to my e-mails concerning the status of the order. Huge integrity issues with this Company and they have “company policy” which contradicts their own contract terms! I contracted Thurston (also dba DC&A, Discount Cabinets and Appliances and Kitchens of Colorado) for a kitchen cabinet order in March of 2017 and the contract had a delivery date of June 2017. It’s almost November 2017 and nothing has arrived (over 9 months since I ordered the cabinets!). Thurston has not acknowledged any responsibility for not delivering the cabinets timely yet they continue to hound me for payment on the final balance even though nothing has arrived. They continue to promise that the cabinets will be in “shortly”, “next week”, even “tomorrow” but nothing has been delivered. To make it worse they are requiring a final “cash” payment to be made to them before the cabinets arrive to them and have indicated they will not deliver the cabinets to me until I pay them cash for the full remaining balance. This payment policy is not in the contract that I signed but according to my sales rep it’s “company policy” which they can’t make any exceptions to. I’ve recommended to them that they should make their “Company Policy” align with their contract terms! I can’t delay the cabinet delivery any more than it has already been delayed so with extreme reluctance, I agreed to make a final payment via a credit card (to give me some sort of recourse if they don’t deliver) even before I have any opportunity to inspect the cabinets and before they deliver the cabinets to my residence but they have not responded to that offer or given any indication to me as to when they will deliver my cabinets. They just want cash and they’ve gone completely silent on me (other than payment requests) presumably until I give them cash. I thought this was a reputable company but ultimately this company has the most rotten business practices that I’ve ever experienced. On four occasions, I’ve requested evidence from them that they actually place the cabinet order with their manufacturer but they refuse to respond to that request – this request was made after I found out in late April 2017 that they forgot to place my order with their manufacturer after I signed a contract with them and gave them a 50% down payment. I have numerous other complaints about this company but the lack of performance and refusal to refund my deposit is the biggest issue at this point. I would highly recommend looking elsewhere for kitchen or bathroom cabinets!