PROCEED WITH CAUTION!!!! TL;DR: The premium price you’ll pay is not reflective of true quality, service or craftsmanship… instead, you’ll end up paying a huge margin on poor quality cabinets to pay the middlemen!
Writing a very lengthy review in hopes that others can make informed decisions about working with Phinney Ridge after our disappointing experience.
In October of 2024, we chose to work with a small, local business because we expected a higher standard of quality, craftsmanship, and personalized service. Our initial experience in the showroom met that expectation and gave us confidence in the process ahead.
Unfortunately, the remainder of the project did not reflect the level of service or product quality we anticipated. 10 months later, and we are severely disappointed with how things unfolded. This was a substantial investment—nearly $70,000—and we expected a finished product that aligned with the value and promises made.
The first issues arose when the cabinet boxes arrived damaged. To PRC’s credit, they addressed this with a restoration expert, and we’re satisfied with how those specific concerns were resolved.
However, the ongoing issues with woodgrain matching have been far more frustrating and ultimately unresolved. After three separate attempts, it became clear that a proper match was not going to be achieved. We were made aware by PRC that we would be receiving cabinets “from the same tree” to ensure an exact match across all cabinets. One day one, we had multiple varieties of wood grain/color. If consistent material wasn’t available, we should have been given the option to wait. Instead, we now have five visibly different shades of wood throughout our kitchen as shown in the photos.
We were also disappointed in the communication and service from Phinney Ridge once the “Pacific Coastal Marketing” team (a dealer representative/middleman) became involved. We did not expect to work through a third party—we selected PRC specifically because we wanted to avoid that kind of detachment. I found myself repeatedly chasing updates, which, according to PRC’s own “Cabinetry Design Services” document, should have been handled by their team. It was unclear who was responsible for what, and the handoffs between Phinney Ridge and Pacific Coastal Marketing only compounded our frustration.
To illustrate this disconnect, I’ll share a quote from Pacific Coastal Marketing’s homepage that I found telling:
“Coastal Pacific Marketing offers valuable knowledge of the markets they serve... Their goal is always the mutual success of the manufacturer, the dealership, and each individual designer.”
Notably, the customer is not mentioned. This perfectly reflects the experience we had: at a certain point, it felt like the end user was no longer the priority.
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