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Tile Doctor LtdDetailed below is the restoration of a Victorian tiled hallway floor that we started back in June in Preston. Although we started in June there was so much damage to the subfloor and the tiles it took some time to complete, additionally, the client did not like the colour samples of the replacement tiles we had brought along and so decided to source their own which took some time.
Three months later with replacement tiles now sourced we were given the go ahead to start the restoration. The first day’s focus was cleaning the original floor using very coarse 100-grit and 200-grit Diamond pads fitted to a rotary buffer machine and applied to the floor using a strong dilution of Tile Doctor Remove and Go to add extra cleaning power. Tile edges were given special attention using a flex machine fitted with small diamond grit pads.
The floor was rinsed with water to remove the soil generated and this was followed up with an acid rinse using a 1:3 dilution of Tile Doctor Grout Clean Up. This last step in the cleaning process is especially recommend for old floors like this which don’t have a damp proof membrane and can suffer from efflorescence issues.
The next stage focused on repairing the floor and started by carefully knocking out all the broken and chipped tiles. We had previously estimated over 30 tiles needed replacing and so the client had bought two boxes, meaning I had plenty of spares to work with.
Before tiling however, the subfloor had suffered over the years and needed attention first. To deal with this the damaged areas were raked out, cleaned up and then back filled with rapid setting self-levelling screed from Mapie adhesives. Once the sub-base was fixed then we put the new tiles back in, they were not an exact match, about 5mm too short and lighter in tone, but the colour was pretty close.
Tiling an old Victorian floor like this can be a bit like dominoes as you move one out of place 2 decent ones come loose and then they also need refixing. Some of the tiles had hair line cracks in them and once they were loose, they just cracked in half. As such the 20 spare tiles that I thought were spare came into good use and I actually ended up using all of them. I could have done with a few more so it was decided to reset the last four broken tiles and grout them in. Luckily for me the client was very understanding about the nature of tile restoration and had accepted that there would be some imperfections and they were not expecting a new floor.
The Tiles were fixed down using Ultralite Rapid Flex (another product from Mapie) and then grouted using the same adhesive (not a grout, as they did not have grout back in the day, just cement and screed).
The floor was left this to cure overnight, and we came back the next day to finish the clean using a 200-grit diamond pad fitted to a buffing machine and lubricated with water, then one last acid rinse to get the tiles as clean as possible and remove any lingering grout haze. This last clean helps to blend the new tiles in with the original.
Before applying a protective sealer, the floor was left to dry for a couple of days, the tiles need to be thoroughly dry before sealing or you can end up with a patchy appearance.
For this floor with no damp proof membrane, it was important to use a fully breathable sealer that will allow moisture to rise through the tile and evaporate at the surface, so Tile Doctor Colour Grow was chosen. This is a good choice for old floors like this as its fully breathable, head wearing, and it contains a colour enhancer that improves the overall appearance of the tile.
Three coats of Tile Doctor Colour Grow which is a fully breathable, colour enhancing sealer hat works by soaking into the pores of the tile protecting it from within. It has a matt finish, and it works really well with all clay tiles and is ideal for these types of floors.
You can probably spot the lighter coloured tiles in the after photos on this page, however it’s a very subtle difference and I think they have blended in quite well with the original. Certainly, my client was very pleased with the newly restored floor, its completely transformed from when we first visited the client, and the floor has now gained character and history. For aftercare we recommend Tile Doctor Neutral Cleaner, its an effective pH neutral product that is compatible with the new sealer.
Russell Taylor
Lancashire Tile Doctor
Tile Doctor LtdMy client had recently moved into a bungalow in Godalming where they inherited the Limestone tiled kitchen floor pictured below. The previous owner had not looked after the floor very well and by the time they moved in it was pretty filthy. Limestone is a natural but porous stone where, unless sealed, attracts dirt into its tiny holes and as you would expect Cream Limestone shows the dirt easily. The protective seal had long since worn off this floor and was now ingrained with dirt it was now looking permanently dirty.
Before quoting I conducted a small test clean to work out the best method to renovate the stone and this also gives the client a good idea of how the floor will look after its finished. They were delighted with the initial result and happy with my quote gave me the go ahead.
On arrival first I helped the customer remove his tables and chairs and I then set about tapping up the plinths in the kitchen and the skirtings to protect them from cleaning solutions and equipment. The cleaning equipment I have invested in works more efficiently in open spaces, so it’s worth spending time at the beginning preparing the area first.
Next, I used a deck brush to apply a mixture of water and Tile Doctor Pro-Clean to the dirtiest tiles. Tile Doctor Pro-Clean works well when left to dwell for ten minutes or so. I also applied the same product to the grout over half the room so it could get a head start breaking down the dirt. Then using a stiff brush, I scrubbed the grout clean. Once it was worked loose, I extracted the now dirty solution with a wet vacuum.
With the grout clean I turned my attention back to the tiles with where the Pro-Clean had been left to soak in. Giving them a quick brush, I noted that what appeared to be permanently ingrained dirt had now come loose. To get the tiles really clean I used a 17″ rotary machine fitted with diamond encrusted buffer pads. This removes the tiny dots of dirt on the stone and with it comes any existing sealer and dirt.
A set of four burnishing pads were used, starting with a 400-grit, and finishing with a 3000-grit pad. The first 400-grit pad is coarse, and the grits become smoother as you work through the set. Water is used to lubricate the process and the released dirt is extracted in-between using the wet vacuum mentioned earlier. This process does take time but by the end of day one the floor was looking a lot better.
The next step is sealing however the floor needs to be bone dry for that, so I left a couple of industrial fans in place and left the Limestone to dry off overnight.
Returning the following day my first job was to ensure the floor was dry by taking multiple moisture readings with a damp meter. The readings were good, so I was able to make a start applying the sealer which for this floor was Tile Doctor Ultra Seal.
Ultra-Seal is an impregnating sealer that soaks into those small holes in the stone I mentioned earlier, I occupies the pores thus preventing dirt from becoming ingrained. The other feature of this sealer is it doesn’t change the appearance or colour of the stone leaving it with a very natural finish. Two coats of sealer were applied, leaving the seal to dry between each coat.
After the final coat was dried, I gave it a final polish with a soft nylon pad and the floor was finished. Before leaving we discussed after care which for this floor, I recommended Tile Doctor Stone Soap and I requested that the customer to stay out of the kitchen for a couple of hours while the sealer cured. They were over the moon with the new floor and could not believe the difference it had made to their kitchen.
Rupert Mcleod
West Surrey Tile Doctor
Tile Doctor LtdThe photographs below are from a bathroom in Maida Vale W9 which had a lovely Slate tiled wall over a bath with shower. Unfortunately, the Slate tiles had been ruined by the use of harsh cleaning chemicals in an attempt to remove the limescale caused by hard water. The slate had now lost all its natural colour and looked completely washed out. The property had recently changed hands and the new owner was keen to have it renovated.
I went over to take a look and work out a solution, this in itself is a lot trickier these days with all the COVID precautions we need to take when working in someone’s house. It was clear that a strong acidic limescale remover had been used on the slate and this had etched the stone, leached all the natural oils away and generally ruined its appearance.
Fortunately, we have a solution for this (see below) and after conducting a small test I was able to confirm the problem could be resolved and gave them a quote which included a day’s labour, abrasive pads, stone oil and sealer. Our quote was gratefully accepted, and we booked a time in to carry out the work.
I returned to the property and I set about burnishing the slate wall tiles using a very coarse 200-grit six-inch burnishing pad fitted to a handheld buffing machine. This process resurfaces the stone slightly to remove the etching caused by the limescale remover. I used a medium dilution of Tile Doctor Grout Clean-up to lubricate the process and to remove the remaining limescale. Once done the slurry that is generated is rinsed off with more water. In a bathroom, it is easy the slurry can just be drained away. In other areas we would use a wet vacuum.
After the 200-grit pad the surface of the Slate was further refined using a 400-grit pad and then an 800-grit pad, this time only using water and giving the stone a thorough rinse after each pad to remove the soil.
The slate was then left to dry off over lunch and given more encouragement with a heat gun afterwards so I could move onto the next step. This involved applying a coat of Tile Doctor Stone Oil which puts back the natural oils back into the stone improving its appearance.
Once the Stone Oil had fully dried, I moved onto sealing for which I applied two coats of Tile Doctor Ultra-Seal; this is penetrating sealer that soaks into the stone to provide maximum stain protection without changing the colour of the stone. It is also an excellent grout sealer which is a bonus.
Before leaving I talked the client about how best to maintain the Slate and left them a complimentary bottle of Tile Doctor Aqua Pro tile cleaner which will help keep the limescale at bay. It is gentle enough to use every day but will help prevent the previous build-up and unlike the previous products used will not damage the newly applied sealer.
Jackson Davis
Central London Tile Cleaning
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Tile Doctor LtdThe owners of this Edwardian property in Finchley had purchased it a couple of years prior and since then had slowly been renovating it to restore its original character. The project was almost complete and now attention had turned to the tiled floor. The tiles were in quite a state and I was asked to work our Tile Doctor magic and bring it back to its original condition.
When they moved in the hallway had been covered with carpet which gave the tiles underneath some protection. Unfortunately, however the carpet has been secured with carpet grippers that had been glued to the tiles around the edges. There were also paint splashes on the surface that would need dealing with. On top of that the floor had a few missing tiles that had been back filled by cement to provide a level base for the carpet, the client wanted like them replaced if possible.
After surveying the floor, I explained what could be done and ever completed a small test clean to demonstrate how the tiles would look once deep cleaned. I was confident on being able to source very similar reclaimed tiles so replacing the missing should not be a problem. The client was very happy with the initial test result and my quotation so booked me in to restore the floor.
On my return I started by applying Tile Doctor Remove and Go to soften up the glue which allowed it to be carefully peeled off the tiles with scrappers. Once all the carpet adhesive was gone, I worked a strong dilution of Tile Doctor Remove and Go into the tiles using a black pad to work the cleaning solution deeper into the tiles. A wet vacuum was used to remove the slurry created, and I followed this by giving the tiles an extra clean using a 200-grit diamond burnishing pad lubricated with water.
The last step in the cleaning process was to give the floor an acid rinse using Tile Doctor Grout Clean-up, I did this for several reasons, first it removes old grout smears from the surface of the tile and second it neutralised any efflorescent salts lying dormant in the floor. This can be quite a problem for old floors which don’t have the benefit of a protective damp proof membrane under the floor. The floor was given a final rinse with water which was again extracted with a wet vacuum.
I then set about lifting all the loose tiles (approximately ten) and carefully removing the concrete infills. I had previously managed to source replacements for these holes from original features. Unfortunately, they didn’t sell the correct sized octagon tiles, so I had bought 150mm square tiles and then needed to cut them on site to get the right size.
After cutting and fixing the tiles I fixed them in place and regrouted the rest of the floor.
I then left the floor to dry out overnight and returned in the morning. Before applying a sealer, I took several moisture readings with the damp meter to make sure the tiles were dry enough to take the sealer.
I was able to confirm the floor was dry, so went ahead and applied three coats of Tile Doctor Colour Grow sealant. Colour Grow is an impregnating sealer that is fully breathable sealer which is important when it comes to old floors like these that don’t have a damp proof membrane installed.
My client was very happy with the renovated floor and for aftercare I left them with a bottle of Tile Doctor Neutral Tile Cleaner and gave advice on how best to clean the floor going forward.
Andrew Newstead
North London Tile Doctor
Tile Doctor LtdTerrazzo is a quite a bit different from the natural stone floors we most commonly work with. It’s a type of flooring material that was made popular by Venetian builders in Italy in the 1920s, but is ultimately descended from styles of design that date back hundreds of years. A typical Terrazzo floor consists of chips of marble or granite set in concrete and polished to result in a smooth surface.
This Terrazzo floor, installed in the hallway of a property in Bridgend, South Wales, was in relatively good physical condition, but it had clearly lost its shine due to the build-up of dirt and muck over the years. In fact, it was first installed in around 1940! The owner was keen to have it rejuvenated to its best possible condition, so they asked me to come in to see what I could do.
My first course of action was to apply Tile Doctor Pro Clean liberally across the floor and leave it to dwell for a short period. This is a high alkaline cleaner that is designed to deal with light to moderate soil build-up, and to strip away any old sealer remaining on the floor. I scrubbed the product in using a black pad fitted to a rotary machine and vacuumed up the resulting cleaning with a wet-vac machine.
Next, to restore the shine to the floor, I undertook a process known as burnishing, which involves the application of diamond encrusted polishing pads. We will typically start with a Coarse grit pad to level off any uneven areas of the floor and grind down any particularly stubborn marks and stains. Then, we gradually refine the polish on the floor using Medium and Fine grit pads. A small amount of water is used as lubrication with each pad.
After I had finished applying the first three pads in our four-pad system, I gave the floor a thorough rinse and left it to dry overnight.
I returned to the property the next day and immediately ran some damp tests to check for excess moisture issues, which one might expect with an old floor like this one. Thankfully, the floor proved dry – and I could finish the burnishing process with the fourth and final Very Fine diamond encrusted burnishing pad, which achieved a beautiful shine finish.
Finally, I sealed the floor with three coats of Tile Doctor Colour Grow, an impregnating sealer which provides robust protection and enhances the coloured patterns in the Terrazzo.
As you can see from the photos above, the floor is looking so much more colourful and bright after a deep clean, polish and a fresh seal. The customer was over the moon!
Julian Iancono
South East Wales Tile Doctor
Tile Doctor LtdThis property in Godalming had the whole downstairs floor tiled with Fired Earth Limestone tiles nine years prior and had never had it cleaned or maintained professionally. The once beautiful stone was now looking dull and the grout had turned black with dirt leaving the floor looking uninviting.
This is quite normal for stone floors as it is the sealer that protects the stone from dirt and enhances its look. Most sealers wear off after three to four years sealer and in this case after nine years it was well overdue a deep clean and reseal.
I visited the property to survey the floor. It was indeed looking in need of some attention and the kitchen was particularly bad. To restore the appearance of the Limestone tile and grout the floor would need to be stripped of what remains of the old sealer, then deep cleaned with attention to the grout, polished with burnishing pads and then finally resealed. I was confident I could get it restored to a nearly new finish and to prove it I completed a small demonstration clean which the homeowner was very happy with. They agreed to my quote and we scheduled in a couple of days to carry out the work.
On day one I started by cleaning the grout using a strong dilution of Tile Doctor Pro-Clean. its run along the grout line and then left to soak in for about ten minutes so it can get to work breaking down dirt and old sealer. The grout is then scrubbed using a grout brush which is then scrubbed backwards and forwards along the grout line until clean. The area is then rinsed with water and all the waste removed with a wet vacuum cleaner.
Next, I turned my attention to the Limestone tiles which needed stripping of any remaining sealer, cleaned and polished. I find the best way to do this is by apply a set of diamond encrusted Burnishing pads in sequence starting with a coarse 400-grit followed by 800, 1500 and finally finishing with an extra fine 3000 grit. Water is used to lubricate the burnishing process and the slurry is rinsed and extracted off the floor between pads. Each pad is run over the tiles three times, and it was a large floor so as you can imagine this process took most of the day.
I left the floor to dry out overnight and returned the next day to seal the Limestone. Before doing that, I reviewed my previous day’s work and I cleaned up any areas that needed further attention. Next step was to ensure the floor was dry as I don’t recommend applying a sealer to damp tile as you won’t get an even appearance, so before sealing a floor I tested for moisture using a damp meter.
To seal the floor, I applied two coats of Tile Doctor Ultra Seal which is an impregnating sealer that works by occupying the small pores in the stone to prevent dirt becoming ingrained there. Limestone is a light stone and most customers like that appearance so I find it best not to use a colour enhancing sealer as it can darken the stone. Ultra-Seal doesn’t contain any colour enhancer and leaves the floor with a natural finish whilst allowing the stone variations and patterns to show through.
Once the sealer was dry, I gave it a further polish with the 3000-grit pad which further brought out the natural beauty of the stone. My client was very happy with the floor, it really lifted the who area and the Kitchen in particular.
Rupert Mcleod
West Surrey Tile Doctor
Tile Doctor LtdThe picture shows an Travertine patio that was installed at a property in Hackney E5 around ten years ago and it had never been sealed. Over the year’s pollution and weather etc had taken its toll on the stone leaving the travertine stained with lichen, dull and grey as opposed to their original white/cream colour. Had the patio been sealed it would have provided some protection from the elements.
I conducted an initial visit where I tested several products to see what would be the most effective and establish what was required. Using that knowledge, I followed up with a written quote which was accepted, and a date arranged to complete the work.
We have adopted new working practices since the COVID-19 epidemic so we can work safely inside or outside but given the excellent weather this year this was an ideal and much easier to maintain social distancing.
During day 1 on site I started by sweeping away loose stones and other debris you typically find on patios. Then Tile Doctor Patio and Brick Driveway cleaner was applied neat to the stone and left for two hours. This is a very strong product designed for use by professionals which cuts through the dirt and was ideal for this situation. There are certain precautions you do need to take when using it such as wearing PPE and you must keep it away from ponds etc.
Using water to lubricate, the solution was then scrubbed into the stone using a coarse 200-grit pad fitted to a rotary machine and followed up with a lot of rinsing and extracting with water and a wet vacuum.
To refine the surface after the coarse Travertine the 200-grit pad I followed with 400, 800 and then 1500-grit burnishing pads in sequence rinsing with water and extracting after each pad was applied. This process is known as burnishing and closes the pores in the stone giving it a polished appearance. By this point the Travertine looked way better and we were starting to get the smooth finish back.
The weather held so the following morning a 3000-grit polishing pad was applied dry to the stone using only a little water. This brings up the appearance of the stone even further and has the added advantage of leaving it dry and ready for sealing.
The client wanted a natural appearance so two coats of Tile Doctor Ultra Seal were applied to seal the stone. Ultra-Seal is an impregnating sealer that soaks into the stone, protecting it from within yet without changing the appearance of the stone leaving a completely natural look.
The client very happy with job and now proud so show off her revamped patio. They hadn’t realised that the patio should have looked like this from the start. For aftercare I recommended they use Tile Doctor Stone Soap, many day to day cleaning products you find in supermarkets can strip off a sealer so if your using something else do check the label first.
Jackson Davis
East London Tile Doctor
Tile Doctor LtdWindlestraw is a picturesque Edwardian manor hotel overlooking the Tweed Valley, near Walkerburn in the Scottish Borders area of Scotland. One of the bathrooms in the manor was in the process of being refurbished when two layers of floor tiles were removed, unveiling an original Marble tiled floor dating back to the 1920s.
After the top layers of tile had been removed the Marble was still covered in old adhesive and cement and although Marble is known for its quality and durability the hotel owner didn’t want the building contractor to proceed any further in case they damaged it. The owner was keen to restore the Marble floor as an original feature so we were called in to set the situation right.
To restore the floor I used two processes known as milling and burnishing. Milling literally involves grinding down uneven or rough surfaces using very coarse, diamond encrusted pads. The pads are usually used to resolve lippage issues on natural stone but in this case we needed to use the very coarse abrasive pads to grind off the adhesive and cement. I used a set of three coarse milling pads rinsing with water between each pad and starting with a 50 grit pad, before moving on to 100 and 200 grit pads. This process was very effective and ground off the cement and adhesive, while also removing any lippage in the tiles to leave a completely flat surface.
Milling leaves the surface of the Marble tiles clean but in a rough condition and this is where the second process Burnishing comes in. Similar to milling, burnishing focuses on achieving a polished finish with the application of ever finer grades of polishing pads and is often used to bring back the polish on Limestone and Travertine as well as Marble. Moving on to the burnishing, I worked my way through the four diamond encrusted pad system lubricating with a little water and again rinsing between each pad to remove the slurry. The grits go from Coarse (400 grit), Medium (800 grit), Fine (1500 grit) and then eventually Very Fine (3000 grit) and come in a 17” pad for use on a rotary floor machine and were applied twice in sequence to achieve a fantastic polished shine.
The floor was given a final rinse and then dried with a wet-vacuum before we proceeded to seal the floor using Tile Doctor Shine Powder which is a crystallizing powder that is applied directly to the floor and worked in using a buffing pad fitted to a rotary machine.
Shine Powder provides a very high shine (as you can see from the photos), along with a tough durable finish. On top of this, it is suitable for sealing all natural stone, including, of course, Marble, along with Limestone, Granite, Slate and Travertine.
The customer was absolutely delighted with the results as were we although it’s now up to them to ensure the bathroom fitters take appropriate care when completing the room which I’m sure will look absolutely fantastic when complete and no doubt add to the allure of this magnificent hotel in the Scottish Borders.
Thomas Wilson
Edinburgh Tile Doctor
Tile Doctor LtdLimescale deposits are a big problem in many parts of the UK where hard water is common. To remove it you need to use a strong acidic cleaner however what to do if you have limescale deposits on Limestone? As many may already know, Limestone is an expensive, high-quality stone that like a lot of natural stone is acid sensitive and can be damaged with the application of acid-based products.
You can use acids on Limestone however if your careful and I demonstrated this recently at a property in this village of Everdon near Daventry in Northamptonshire. My customer had a fantastic black Limestone tiled shower cubicle that had been absolutely ruined by white limescale staining and it had reached the point where the situation simply couldn’t be resolved with standard cleaning products.
As the staining was so severe, I opted to use Tile Doctor Acid Gel to clean the tiles. This is a blend of phosphoric and hydrochloric acids in gel form and is the best product for cleaning vertical services, since water based products just run off and don’t have time to work on the staining.
Working in small areas, I carefully scrubbed the product into the stone and then rinsed it off with plain water. This process was repeated across the whole cubicle, reducing the stains significantly in the process.
Next, I used a handheld polishing machine fitted with 6” diamond encrusted burnishing pads, along with some water for lubrication, to polish and deep clean the stone, removing any stubborn stains remaining on the tiles.
I left the cubicle to dry completely overnight. Upon my return the next day, I proceeded to seal the tiles using two coats of Tile Doctor Colour Grow sealer.
This sealer is impregnating, meaning it fils the pores of stone to protect against ingrained dirt and staining. As well as providing stone protection, Colour Grow also enhances the natural colour in the stone – in this case, the deep black shades in the Limestone.
Having finished the job, I gave the very happy customer some advice on keeping limescale and other staining at bay in future. I explained that proper maintenance can be conducted by simply rinsing the tiles with clean water after each use of the shower, and by using Tile Doctor Aqua-Pro tile aftercare cleaner at least once a week.
Phil Vissian
Northamptonshire Tile Doctor
Tile Doctor LtdFor this job I travelled to the town of Albrighton, which is actually the most easterly settlement in the whole of Shropshire. My client had an issue with their Marble tiled floor which was installed in the kitchen and hallway. They had dropped and broke a bottle of vinegar in the kitchen, and the substance unfortunately came in contact with the tiles. Since Marble is highly sensitive to acid, the vinegar (an acetic acid) had basically etched the surface of the tiles make it impossible clean chemically.
Although the tiles were a nice, expensive Marble, the person who had first installed them had done a poor job, leaving lippage of up to 5mm in some areas, which would make work trickier. Undeterred I could see it would be possible to restore the floor using a combination of burnishing for the tiles and cleaning with a high alkaline product for the grout lines. I demonstrated this to my client on one tile which went well and I was then given the go ahead to restore the entire floor.
My first task focused on cleaning the grout lines using a solution of Tile Doctor Pro-Clean worked in with a stiff grout brush. Pro-Clean is a high alkaline cleaner suitable for use on most types of natural stone floor. It helped to alleviate most of the grout staining caused by the vinegar, whilst also lifting out any ingrained dirt and muck, and this left the grout looking a lot cleaner.
After cleaning the grout lines I was able to move on to burnishing the tiles. As previously mentioned, no chemical product would be able to have an effect on the damaged tiles, so I resolved to burnish them using a system of four diamond encrusted burnishing pads fitted to a rotary machine. Working first with a coarse burnishing pad, and moving through to medium, fine and very fine pads, lubricated with a little water, I was able to significantly reduce the appearance of the acid stains, while also giving the tiles a nice polished finish.
Following the cleaning and burnishing processes I gave the tiles a good rinse to remove any remaining residue and then ensured the floor was completely dry before starting on the sealing.
To seal the floor and maximise the appearance I used Tile Doctor Colour Grow and Tile Doctor Shine powder. Colour Grow is an impregnating sealer that seeps into the pores of the stone intensifying and enhancing the natural shades and colours in the stone whilst also providing stain protection;
Shine Powder on the other hand is a crystallising powder that is ground directly into the tiles to provide a high shine finish and durable surface protection.
My client and her husband were really happy with the results and left the following message on the Tile Doctor Feedback system:
“Jozsef was a charming young man in every respect, who worked very hard and achieved an amazing result. The tiles look better than the day they were laid. We are absolutely delighted with the work he has done and will recommend him to all our acquaintances. Thank you, Jozsef!”
Jozsef Hoffmann
Shropshire Tile Doctor
Tile Doctor LtdThis client owned a property in Haringey, North London, which had a classic Victorian tiled floor laid in the hallway. Unfortunately, the floor was in a bad state, the tiles were dull and dirty and there was a missing section by the bottom of the stairs that had been back filled with cement. Fortunately for him however his neighbour decided to remove their front path which was made with matching tiles and so he was able acquire replacements from him. He then contacted us to see if we could use those tiles to fill in the missing ones and revive the whole floor with a clean and seal at the same time.
Before quoting for the restoration work, I paid a visit to the property to survey the floor. I can give quotes from photographs, but much prefer to visit and conduct a test clean, and in this case, I was able to check the spare tiles he had acquired. From that I emailed a quote which the client was happy with, so we arranged a date to return and do the work.
This was a large job, so I teamed up with Jackson Davis the Central London Tile Doctor and whilst Jackson started on cleaning the floor, I took the reclaimed tiles outside and carefully grinded off the excess cement and adhesive from them and cleaned them by hand. We managed to do this by about 3pm. Jackson and I work on a lot of jobs together so it made sense to work as a bubble from the beginning of Covid so we could continue to work together, with two of us on the job it also means we can get the job done quicker.
Cleaning the floor involved applying a 200-grit diamond burnishing pad to the tile lubricated with a strong dilution of Tile Doctor Remove and Go, the slurry was then rinsed off the floor with more water and then extracted with an industrial vacuum. The process was repeated on stubborn areas until we were satisfied the tiles were really clean.
We then moved onto carefully removing the cement from the floor at the bottom of the stairs and cleaning up the base. Once done the newly renovated replacement tiles were laid in place using a rapid setting adhesive which meant they could be grouted later that day before heading home. The floor was then left overnight to dry off.
We then returned the following day and took some moisture readings with the damp meter. The readings were within the expected range, so we were good to go ahead and apply the sealer. If the floor is not dry the seal will not cure properly, and this can lead to a patchy finish.
Three coats of Tile Doctor Colour Grow were applied to seal the tiles. This is a colour intensifying impregnating sealer that works from with and will gives the Victorian tiles durable protection, ideal for a high traffic area such as the hallway. In addition, Colour Grow is a fully breathable sealer so it will allow for moisture to rise through the tile and evaporate, this is critical for floors of this age that will not have the benefit of a damp proof membrane installed under the floor.
The hallway is now looking transformed by the work we did, we certainly thought so, but more importantly our client was very happy with the result and now has the floor he hoped for.
Andrew Newstead
North London Tile Doctor
Tile Doctor LtdI visited this property in Lytham St Annes to survey a small Victorian tiled lobby which was in a sorry state. The client was keen to have it restored and wanted to know if it was possible. I discussed with them what we could do, and I gave them a quote for the work. Although it was only a small lobby, I could see the job could be quite involved and would be subject to the replacement tiles which I was confident we could source.
This is one of those jobs you wish you hadn’t started as there were a lot more tiles to remove than anticipated and it mushroomed into replacing half the floor. Once the area was cleaned up, I applied a self-levelling compound to bring up the height of the base.
Once the levelling compound had set, I was able relay the Victorian tiles using a combination of original tiles and replacements which had to be cut to shape. Cutting tiles to fit is quite intricate and time-consuming work especially when you consider new tiles are all metric in size and a 2mm difference becomes very telling after a foot or so! My solution was to use 150 mm tiles which are the biggest the stockist offers and then cut them down on my Rubi cutter using a template made from the original tiles. This the only way I could get it to look tight, it takes longer but it makes for a thorough job and a better finish.
I always use flexible floor adhesive when laying tiles, my preference is Keraquick Grey from Mapei. There are other brands off course but this one is quite easy to get hold of and as the term grouting is a relatively modern invention (in the past it was called pointing ) I find it looks right with this type of tile and similar to the screed cement the Victorians used in the past.
After the tiling had been completed, I left the floor to cure and fully dry and returned at a later date to give the floor an overall clean. For this I ran a coarse 200-grit diamond floor pad across the floor lubricated with water and used handheld diamond blocks for the edges where the pad can’t reach. The slurry was rinsed off with water and extracted with a wet vacuum.
With old floors like this, which don’t have a damp-proof membrane installed under the floor, efflorescence is always a concern and can lead to white salts appearing on the surface of the tile as moisture rises through the floor. To counter this, I finished cleaning the floor by scrubbing it with Tile Doctor Acid Gel. This was then rinsed off with water and the soil extracted using a wet vacuum.
The client was happy to seal the floor themselves (they wanted to save some money and it wasn’t a big area) so I supplied them with a bottle of Tile Doctor Colour Grow. I recommended this sealer as it will enhance the dark colours and being fully breathable it will cope with any moisture rising through the base. I recommended they apply two coats to start leaving time to allow the first coast to dry they could also then decide to leave it at that if they were happy with the finish.
Russell Taylor
Lancashire Tile Doctor
Tile Doctor LtdThis enquiry from Neath came from an elderly gentleman who was moving into a care home in the near future and wanted his Victorian tiled hallway renovated before the property went on the market. He mentioned he didn’t think it was that dirty however it could do with a clean and reseal.
We arranged to call in one morning and take a look at the tiles and whilst there we completed a test clean so we could provide an accurate price for renovating the floor. For the clean I applied Tile Doctor Pro-Clean, the purpose of this was to see whether and how fast the dirt would shift and also to get an idea of the condition of the floor beneath the layer of dirt.
The test clean went well and the owner was happy to accept our price and suggested that as we had already made a start we might as well continue. Fortunately, there were two of us that day and I only had a couple of other quotes in the area, so I was able to crack on. I should mention this work was done at the beginning of 2020 before the COVID-19 lockdown.
All sorts of detritus gets walked into hallways so we began by using a hand held scraper to take off any anything that sat upon/above the floors surface. This also makes the cleaning process that little bit easier for us. The earlier test clean had enabled us to establish which cleaning methods and products would work best on the floor so it was just a question of putting the plan into action.
The process involved applying a strong dilution of Tile Doctor Pro-Clean to the floor, leaving it to soak in for ten minutes and then working it with a coarse 400-grit diamond pad fitted to a rotary buffer. More water was applied for lubrication where required and the soil produced afterwards was rinsed off and extracted with a wet vacuum. The pad is encrusted with industrial diamonds and cuts into the tile and removes a very thin layer leaving the tile very clean.
After extracting the soil, the floor was inspected, and we noticed that there were a few tiles throughout the floor that needed more work. To deal with these we used hand-held diamond blocks of varying grits to remove the ingrained dirt and bring the tiles back to life.
The client was over the moon with the results of the cleaning and we scheduled a date of the following week to come back and seal the tiles. We also discussed sealers and he had asked if we could leave the floor with a shiny finish. With that in mind we recommended Tile Doctors Seal and Go which works really well on Victorian tiles. It is also water based and so doesn’t produce a smell as it dries.
On our return the floor was given a quick wipe down and once dry sealed with four coats of Tile Doctor Seal and Go which will add protection and make them easy to keep clean.
Once complete the floor looked great and very welcoming, just what you need when selling a property as initial impressions always count.
Adrian Iacono
Swansea Tile Doctor
Tile Doctor LtdThe tiles shown in the photographs below are classic distressed Black and White Italian Marble installed in the kitchen of a property in Bamber Bridge which is South of Preston. Some of the tiles had an issue with loose grout which I suspect was due to the suspended wooden floor and a small amount of movement had resulted in the grout cracking.
Ideally more support would be needed under the floor to prevent this, in the meantime however I recommended removing the grout and replacing with a flexible grout product that could cope with the movement. The tiles also needed a clean, polish and reseal so it made sense to address the issue with the grout as part of the work.
Working as a two-man team we started by cleaning the floor with a set of diamond burnishing pads starting with a coarse 400-grit, followed by 800 and 1500 grit. Water was used to lubricate the process and the floor was rinsed with water between pads with the fine slurry generated by the process extracted using a wet vacuum. These pads remove ingrained dirt and then slowly refine the appearance of the Marble building up its polished appearance in the process.
The next step was to rake out all the grout which as discussed was compromised and needed replacing. We had to be very careful when removing the grout due to the electric heating mat under the floor, any damage to that would require ripping the floor up. With the old grout removed and the floor cleaned the floor was then grouted using Mapei Ultra-colour which is a flexible and fully waterproof grout more than suitable for this situation.
Between us we managed to pack a lot into day one which was tough, however with the hardest tasks out of the way day two should be a lot easier.
Day two started with an initial clean making sure to remove any excess grout smeared on the surface that can affect the look of the tile if not removed. This was followed by the application of the last of the set of burnishing pads which is a 3,000-grit pad that really brings up the polish on the marble. You only need a small amount of water sprayed onto the floor when applying this last pad so by late morning the floor was dry and ready for sealing. The customer wanted a better sheen appearance than they previously had, fortunately we find the Diamond burnishing pads do this well, they also tighten up the pores of the stone as well which means less sealer is needed.
The floor was then sealed with Tile Doctor Colour Grow which is an impregnating sealer that improves colour and soaks into the stone occupying the pores and thereby preventing dirt from becoming ingrained. Once complete the floor looked great and the client was very happy.
Sealers and Polish do wear down with use over time so before leaving I discussed our annual maintenance plan option which will ensure the appearance of the Marble floor always looks good. The plan involves returning once a year to further polish the floor with a high-grade burnishing pad and to add more sealer if required. We also discussed the use of Tile Doctor Stone Soap for regular cleaning, it is a pH neutral cleaner which is ideal for stone floors like Marble which are acid sensitive.
Russell Taylor
Lancashire Tile Doctor
Tile Doctor LtdWe were called out to look at this new Black Limestone patio in Ashford which was not looking as it should. The client had laid it himself but unfortunately had not managed to polish off all the grout from the surface of the Limestone thereby degrading the appearance of the stone.
Grout Smearing or Grout Haze is a common problem when it comes to tiling and this problem seems to be on the increase due to new grout formula’s which are tougher but dry a lot faster. Usually, the excess grout can be removed using a mild acid however it is not possible to do that on Limestone as this Stone is acid sensitive and as well as etching the stone can cause it to turn white. I know Tile Doctor has resolved a few jobs like this in the past for builders who do not always understand the unique characteristics of the stone.
I discussed with the client how Tile Doctor could help and gave him a quote for the work to be carried out. He was happy to go ahead so having consulted the weather forecast for a couple of dry days we agreed a date to return.
To remove the Grout Haze and clean the appearance of the Limestone I applied a Tile Doctor Brick and Patio Cleaner and worked it in with a coarse 400 grit diamond encrusted burnishing pad. The coarse pad does leave the stone looking a little rough, so the surface was then renovated using the finer burnishing pads of 800 and 1500 grit using water for lubrication. By using the pads in sequence, it gradually smooths the surface of the stone. Once done the tiles were rinsed with water and the soil removed with an industrial wet vacuum. The patio was looking good, the day was nice and bright, so we left the patio for a few hours to dry in the sun.
Once the stone was dry the patio was sealed with single coat of Tile Doctor Stone Oil which is an impregnating sealer that improves strength and restores colour to the stone.
Once dry the Stone Oil was followed by a coat of Tile Doctor Colour Grow sealer which like the Stone Oil penetrates the pores of the stone improving colour and adding protection. The treatment and combination of products transformed the appearance of the patio and provided the client with exactly the look he required.
As you can see from the after pictures the patio had a rich black colour and looked as it should. The client was over the moon with the result and was thankful that we had managed to rescue his work. Lesson learned for any future project he might take on, beware of grout haze!
Michael Conlon
South Kent Tile Doctor
Tile Doctor LtdI thought I would share this case history of a Yellow and Black Victorian Tiled floor that we worked on at a large house in Lancaster last year. It’s a great example of the typical problems we face with old Victorian floors, especially around door thresholds where the transition between the different foundation invariable cause problems.
I didn’t know the full history of the floor, but it was now in quite a state and recent renovation work had left the floor unstable with loose and cracked tiles. The tiles needed to be removed and then the damaged subfloor carefully scraped out and replaced. Once that was done the floor would need relaying and then cleaned and sealed so everything would blend in.
After visiting the property and providing a quotation we were given the go ahead and agreed a date to do the work.
We returned on the agreed date and set about carefully removing the loose and cracked Victorian tiles and put them aside for later use. Some would need replacing however this would not present a problem and they are still widely available, and I have several contacts I can turn to for this.
Once this was done and the subfloor exposed and cleaned up, I used self-levelling cement to bring the floor level up and in-line with the existing. This now needed to set hard, so the rest of the day was spent cleaning up the tiles we removed earlier with Tile Doctor Grout Clean-up and Pro-clean. Our goal is to reuse as many of the original tiles as possible to preserve the heritage of the floor.
The next day with the new subfloor set it was ready for tiling. This involves laying out the tiles first without adhesive carefully cutting and fitting new tiles as needed to maintain the overall pattern of the floor. Once I was happy the tiles were moved to a board and then fitted with fresh adhesive.
I came back on day three with the aim of cleaning the floor so it could be sealed however whilst inspecting my new tiling I was disappointed to discover some were not as level as I had hoped. I had noticed the replacement tiles were not the same thickness as the originals the previous day but I had worked around this by using different levels of adhesive, clearly this plan was not as effective as I had hoped for.
To counter this problem, I used a set of 50-Grit, 100-grit and then 200-grit diamond pads in sequence to mill the floor flat and remove the lippage between them. This is done with water to lubricate the process and a weighted floor buffer. The pads generate a lot of slurry and so you need to rinse this off with more water and extract all the soil after each pad.
I followed this up with various Diamond burnishing pads of increasingly finer grits across the whole floor until we achieved a consistent finish and had the added benefit of getting the whole floor clean. More water is used to rinse the tiles after burnishing and the soil extracted with a wet vacuum as before. Once done and inspected the floor was left to dry off overnight.
Tile Doctor Colour Grow was applied to enhance the appearance of the tiles and protect them going forward. This product copes well with damp which can always be a problem with old floors like this one with no damp proof membrane present.
The floor looked amazing when finished and our attention to detail had really paid off, in fact you simply could not tell we had done any tiling work or replaced any tiles. For aftercare I recommend the use of Tile Doctor Neutral Cleaner which is designed for the regular cleaning of sealed tiles.
Russell Taylor
Lancashire Tile Doctor
Tile Doctor LtdThis job was carried out in a terraced property in Llanelli which had a Victorian Tiled Hallway laid in a diamond pattern that looking worse for wear and in need of some attention. The clients were a young couple who had moved in two years previously and had only recently decided they wanted the floor renovated. This was earlier in the year, so I was able to pop over to the property and take a detailed look at the floor before recommending a course of action to renovate the tiles.
Upon arrival the first thing we noticed was that the border had been laid with an inconsistent pattern, non- matching tiles had been patched in essentially filling voids as you can see in the images. The floor wasn’t terribly dirty however it wasn’t very clean either.
I discussed with the client replacing the non-matching tiles, so the floor pattern was uniform however they decided against it and were happy to just to have it cleaned and sealed. We can usually source either reclaimed original tiles or some great reproduction ones, so most floors can be restored if needed. I worked out a quote for the work and they were happy to go ahead.
If you have never been you should know that Llanelli is the largest town in the county of Carmarthenshire and famous for Rugby and the production of Tin. It is located on the Loughor Estuary, some 10 miles from Swansea and 12 miles from Carmarthen.
With no tiling to do the first job was to protect the woodwork such as skirting and staircase with tape. Once done the process of cleaning began with the application of a 400-grit burnishing pad fitted to a buffing machine. The process is lubricated with water and the pad run over the whole floor two to three times to remove dirt and refine the appearance of the tile. Even after the first application of the pad we could see a massive improvement to the appearance of the tiles. To get right into the edges of the tiled floor we use a 400-grit handheld diamond block, this proved especially useful under the stairs where our buffer machine could not reach.
During this process, the water turns into a fine slurry which is rinsed off with more water and extracted with a wet vacuum. On this occasion the floor was not dirty enough to require any chemicals, the use of water and the machine was enough to get the floor cleaned up.
This job was very straight forward, and we did not run into any problems at all. After allowing the floor to dry out for 24 hours we returned to seal the tiles checking first that the floor was sufficiently dry first using a damp meter. Fortunately, the burnishing method uses a lot less water than a chemical clean, so I was able to get straight on with sealing.
The client wanted a satin sheen finish, so I applied four coats of Tile Doctors Seal and Go which works well on Victorian tiles. The sealer really put the life back into the tiles and will protect them from staining going forward. It will also make the floor much easier to maintain and keep it looking good for much longer.
I’m pleased to say the owners were very happy with the floor and recommended us to one of their friends who we also did some work for. For aftercare I recommended the use of Tile Doctor Neutral Tile Cleaner. This is an everyday tile cleaning product that is sealer friendly and not prematurely reduce the life of the sealer which can happen with many household cleaning products which are simply too strong.
Adrian Iacono
Swansea Tile Doctor
Tile Doctor LtdThese Marble tiles were installed at a lovely property in North Ferriby by another tile company who although has done a great job laying the floor had neglected to provide the owner with any kind of post-installation maintenance.
Thus the tiles, which covered a large kitchen and hallway area, appeared dull and certainly not up to the standard that could be achieved with the right methods. Funnily enough, the tile company had told the property owner that the stone would need to be sealed, but did not offer to carry out the process themselves.
After conducting their own research, the property owner contacted her local Tile Doctor to see what could be done. I came round to inspect the floor and recommended the floor was polished through a process known as burnishing, followed by the application of a sealer to provide durable protection for the stone.
Burnishing involves the application of diamond encrusted pads with different levels of grit. At Tile Doctor we work with a four pad system that allows us to gradually refine the polish on suitable tiled floors, including Marble and Limestone.
I started the process by applying a Coarse grit burnishing pad across the entire floor lubricated with a little water, the 17 inch pads fit a rotary floor buffing machine and so are relatively straight forward to use but do take time. Following this, I worked my way through the burnishing system, repeating the process with Medium, Fine and Very Fine grit burnishing pads to achieve a brilliant, consistent shine. The floor is given a quick rinse between pads in-order to remove the resultant slurry before starting with the next pad.
The second part of the restoration was to seal the floor to protect the stone against future dirt, stains and damage, which is more common in busy areas of a house like the kitchen. I opted to seal the Marble tiles with two coats of Tile Doctor Ultra Seal.
This is a premium, no-sheen sealer that leaves the Marble with a more natural looking polished appearance. As a solvent-based, penetrating sealer it gets deep into the pores of the stone to protect against stains and ingrained dirt, especially in food preparation areas. To finish off I used the very fine diamond pad just to guarantee the brilliant shine you can see in the photos.
The property owners were exceptionally pleased with the results achieved and will undoubtedly be glad that their lovely Marble tiled flooring is now protected for long-term use. Another satisfied client.
Ronnie Phipps
East Yorkshire Tile Doctor
Tile Doctor LtdThe pictures show a large Limestone floor laid through much of the ground floor of a property situated on the outskirts of York seventeen years prior.
The owners had three dogs that slept in their own doggy room. The floor in this room was in the worst condition of the five rooms as it had been subject to significant wear and tear. The Limestone tiles looked dull with ingrained dirt and the grout was stained and patchy.
The original tiler had laid the floor well, but he had applied a satin topical sealer to the stone most of which had worn off over the years. A floor like this would need a little maintenance and the sealer reapplying from time to time to maintain it.
I completed a test clean for the client to show them what could be achieved which came out well. Happy with the result they accepted my quote for the restoration work, and we booked in a suitable time to complete the work.
The area was quite large, so I separated the job into rooms and started by protecting the skirtings and woodwork from splashing etc. I decided to do a chemical clean first to remove what was left of the old sealer but more importantly to give the grout a thorough clean which was making the floor look scruffy.
For this I opted to apply a strong dilution of Tile Doctor Pro-Clean which was left to dwell for a short while and then worked in with a mechanical rotary cleaner. It gets to work on the ingrained dirt and sealer. It should also help to get rid of the doggy smells. This process turns the cleaning solution black and is then extracted using a wet vacuum keeping the mess to a minimum. I paid particular attention to the grout which was deeply discoloured and found that some areas required going over a couple of times to get them clean. I was only just getting started on the cleaning but immediately the floor was looking so much better.
I then deep cleaned the Limestone with a set of diamond burnishing pads, working in sequence from the 400 grit through to 1500 grit. A small amount of water was used to aid the lubrication and after each pad have been over the entire area few times the solution is rinsed off with more water and extracted with the wet vacuum.
The floor came back to almost new and as the client wanted a satin finish, I ended by applying a 3000-grit pad to add a deeper polish to the Limestone. The floor was then left overnight to dry.
The last step of polishing with the 3000-grit pad already leaves the floor quite dry however I always like to check before sealing so just to be sure I took some reading with a damp meter. The readings were fine, so I started applying the first of two coats of Tile Doctor Ultra Seal to finish the floor. This is an impregnating sealer (as opposed to the previous topical sealer) that soaks into the stone protecting it from within but without affecting its appearance. This product was chosen in consultation with the client who was specific about how they wanted to floor to look.
The floor now looked superb. Both the client and l were very pleased with the finished floor and so where the dogs! For aftercare I recommended Tile Doctor Stone Soap which is designed for cleaning polished stone floors like these, it’s a gentle stone cleaner that helps maintain the patina and ideal for this type of floor.
Nigel Stoker
North West Yorkshire Tile Doctor
Tile Doctor LtdThese photographs were taken of a bathroom and WC in a property in Histon The client had just had these modern Encaustic tiles laid a couple of months prior. The owner had never been happy with the final look of them and from the markings on the surface it looked like had been damaged in storage or left outside and neglected. They are a pretty unusual design so I can only assume the tiler thought their appearance was perfectly normal at the time of installation.
I was confident I could improve the appearance of the tiles and gave the client a quote for the work. Whilst she didn’t want to spend more money on her new floor, she did want it to look as it should, so rather reluctantly she agreed to go ahead.
Histon is next to Impington, they are small villages in Cambridgeshire, over the years the two villages have grown and have entwined together. Many villagers in fact do not know where one village starts and the other ends. The have 6 pubs in total!
I wasn’t sure what had been applied to the tiles so after adding protective tape to the wooden skirting I gave them a deep clean with Tile Doctor Remove and Go which was worked into the tiles with a black scrubbing pad. Then to renovate the surface and remove the markings I honed the surface with 400-grit and then 800-grit burnishing pad using water to lubricate the process and rinsing and extracting the soil away after each pad with the wet vacuum.
There were two areas that needed work so whilst one area was drying, I was able to get to work on the second and then return to the first later to apply a sealer. My product of choice for this floor was Tile Doctor Colour Grow which is an impregnating sealer which improves the colour and works by penetrating the pores of the tile and protecting it from within. I applied three coats allowing each one to dry before applying the next. The bathroom now looked as it should have done from the beginning.
My client was very happy with the improvement and left the following 5-Star review.
I only had my floor tiles fitted a few months or so ago and was so disappointed with them. I called Tom and within a few hours, he had transformed them! They look absolutely fantastic! Great value for money as well!
I recommended that in order to maintain the tiles, she should use Tile Doctor Neutral Cleaner, this is a pH neutral cleaner which will keep the floor without harming the sealer. Many tile cleaning products are only designed for Ceramic or Porcelain tiles and are too strong for use on sealed floors where they will strip the sealer off with time.
Tom Conlon
Cambridge Tile Doctor
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