Acadia Stairs

Epic service. Impeccable design. Top notch support, delivery, timing and service. Couldn't be happier. All-around excellent experience and highly recommended. They guided me the entire way through the process, explained everything and worked with my contractor to make sure everything would work.

I wanted a very open stair design for our project and spent many hours online reviewing designs to determine a concept and construction plan. Our project required 2 flights of stairs and all the handrails. Once I called Acadia, everything came together rather quickly. From the quote, design, fabrication and shipment, all went very well considering the entire process was done remotely. The stairs arrived in 2 shipments with all the hardware required for complete assembly @ the construction site. The final product looks great! Randy

Ok- I don't know why I bothered to try and find a local company that could make a single beam staircase. I wasted a lot of time talking to local fabrication companies- I didn't think it would be that big of a deal. Somehow I imagined it would be easier to have a local company make and deliver it. Seriously- I spent months with unreturned calls, and "oh, yeah -we made a stair case, once-maybe a decade ago". Finally, I gave up on local and decided to go web. Should have done it sooner- As soon I as I called Acadia, well-they know stairs, they know the codes, this is what they do. They were super responsive, answered my questions, and I love the results! When I said oh, I really like the open look, but we need to pass code. Their response was-oh yeah we have designed a piece that screws on underneath the stairs for exactly this. AND it looks good. I was also worried how would the staircase look in person- and I am so happy with how well it is made and how clean the lines are. (OH- the black metal on the sides is 80/20 extruded aluminum, and I still need to put the hand rail in on the wall)

I purchased a custom ship's ladder and I could not be more pleased. Todd and Michelle were great to work with -- very responsive to my questions and requirements. The ladder had to be designed to fit a narrow access to a sleeping loft and it was perfect. The materials and craftsmanship yielded a fine piece a furniture -- not just a ladder. It is a beautiful addition.

Executive Summary: Acadia Stairs and Todd Norman were fantastic to work with. The product was delivered in a timely fashion and to specification. Todd spent time with me upfront to review the needed details and develop the build prints necessary for a remote project (I was in MI, he in NY). Acadia was flexible in making changes to the design prior to fabrication to keep the design image I was targeting while working with me to stay within my budgetary guidelines. Acadia's workmanship was excellent and when I ran into some in-field installation issues, they worked with me to fabricate additional parts to remedy them. I will look to use Acadia again for a spiral outdoor staircase in the near future. Detailed account: Initially I contacted Acadia stairs via internet for budgetary information for a stair case for a remodel/addition. The project required integration of the existing lower stair case to a new riser, tread, and rail system extending to an upper level addition. I worked with Todd to plan and design the riser and rail system. Todd was very helpful, carefully explaining the structural solutions that his company could provide and working with me to stay within my budgetary and aesthetic guidelines. Ultimately I was responsible for ensuring that I met all local codes, but Todd's knowledge of the general building requirements were very helpful in directing/focusing my inquiries to local building inspectors. I provided sketch diagrams of my existing stair well, walls, and sub flooring and Acadia provided me with detailed build prints that I could use to confirm the accuracy of our back-and-forth communication/understanding. Ultimately the prints were used as the signoff docments for fabrication. Todd spent several hours, on several occasions, on the phone (I'm in MI, he is in NY) confirming the information and incorporating feedback into the prints (as you might imagine the existing structure having been built in the 1960s posed quite a challenge as we needed to meet updated codes while constrained to the existing structure -plumb, square, or not). Todd was also very cooperative in adding into his design prints dimensional diagrams that I could in turn use to provide fabrication instructions for the wood treads and rails that I was having made by another craftsman. We ran into a small issue when the parts were shipped - a component was missing and after I completely unpackaged everything I noticed some damaged parts and several cosmetic blemishes on the rails - clearly due to the shipping process. While the shipper offered zero recourse Acadia replaced the missing part without hesitation (or charge), shipped me subcomponents to replace those damaged, and materials to fix the blemishes (they did offer to repair the blemishes, but ultimately we concluded it would be faster and easier for me to sand and patch the materials on site.) Installation overall went very well. The single, center bone stringers (each 300+ pounds) slipped right into place. The stringer plate pitch was spot on and matched nicely to my treads to keep within the 3/8" pitch tolerance of the tread rise per code. Rails met all dimensional specs and installed very smoothly. The only minor issue I encountered was with 2 of the 80 rail cables. When I went to apply tension the swage connection failed - nothing $10 worth of threaded ends and a swage tool couldn't fix. On the whole I was well pleased with the experience from start to finish and the final product looks great installed. Thanks Acadia and Todd for all your help!

We worked with Acadia stairs on a few projects and were beyond thrilled with all of them. We had a custom steel stair case built, walk way railings, fire place frame, dining room table base, kitchen island side plate, as well as many small decorative steel features we put up in our home. Working with peter, todd and their staff was so much fun and I hope to use them again in the future!