Assiniboine Lawns and Landscapes

In May 2023, a crew from Assiniboine completed the project to level our backyard and the sides of our house. Upon completion, we paid the outstanding amount and received a 2-year warranty. However, after the first heavy rainfall, we noticed a large puddle in the corner of our backyard and approximately 10-15% of the gravel and rocks washed away from the sides of the house. We immediately contacted Assiniboine and received a quick response from Jacob in Customer Service. Attempts at Resolution: Project Manager Colin P. initially responded by redirecting the waterspouts onto our neighbor's property, a solution that ultimately worsened the situation. A subsequent fix involved adding more gravel to the corner, but the sides of the house were left unresolved, with landscaping fabric still exposed. Assiniboine then suggested a more extensive solution, which included the addition of underground weeping tiles and a "dry river bed" along the property line. Trusting Assiniboine’s expertise, we agreed to this proposal and signed a contract for the new work. This project was completed on July 29, 2024, but the result was far below our expectations. Quality of the Follow-Up Work: Instead of the 55-foot “dry river bed” we were promised, we received a 36-foot installation that was poorly executed and inadequate for the amount of water runoff expected from the waterspouts. Furthermore, we requested that a barrier be created between our backyard and the neighbor’s property to prevent dirt from being washed into the river bed, but what was provided was an unpainted two-by-four plank leaning against the fence – a clearly substandard and unsightly solution. The weeping tile connection to the downspouts was poorly done, lacking connectors and looking cheap. Attempts at Further Communication: We reached out immediately to Project Manager Colin P. and Assiniboine's Customer Service to address these issues. After waiting for two months, we finally had an inspection by Brandon at the end of September 2024. His response was that the company would "think about how to fix this." By mid-October, we were informed by Colin that no further work would be done on our property, and that we would receive a refund for the last project. Current Situation: As of today, November 25, 2024, the issues remain unresolved, and we have not received any refund, despite the warranty and promises made by Assiniboine. We are extremely disappointed with the poor quality of the work and the lack of communication from your company. This is not the level of service we expected from a reputable landscaping business.

Assiniboine did a landscape project for me last summer and it turned out great! We are more than happy with the service they provided. Meeting with the estimator, Dave, was the first step and then once the crew came in they were quick, clean, and the quality of their work was high. Look forward to enjoying our outdoor space this summer :)

I have used Assiniboine Landscape for Christmas light put up and take down for several years. They always do an excellent job. They arrive when they say and each year they remember how they installed the lights the past year. I really don't have to be home for them to do the job. We have also used their snow removal services and again they do a great job. They are timely and when there is the least hint of ice they put down environmentally friendly ice melt. I would definitely recommend them.

I hired Assiniboine over 3 years ago to do a major backyard renovation. The renovation included a new fence/deck/ grading, retaining wall, steps, paving stone, sod and garden beds. It was a major undertaking and I am very satisfied with the end result. From the beginning of the process to the end completion of the project it was an easy and smooth process. There were no hidden surprises and the company finished the job on time and within the budget. We found the crew was efficient, organized and managed logistics professionally, the project manager was easy to talk to and helped fine tune the design and concepts to our liking. Here it is 3 years later and we are still very happy with all the work, we have enjoyed our backyard immensely and we are planning to call them in the spring for another project.

As a designer I have had the opportunity to work with the team at Assiniboine many times on landscape projects and commend them on the personal touch they bring to the industry. They truly care about the people and projects they work on and it shows in the outcome and satisfaction of their clients. They are committed to being one of the best contractors in the city and pride themselves on the projects they work on. They publish a beautiful magazine each year that is a great resource for ideas and products.

Assiniboine helped us finish our backyard last summer and we were extremely pleased with their service and workmanship. They showed up when they told me they would, they worked hard on our project everyday till it was complete, and at the end walked through the whole project with me to make sure I was happy with everything! In the end I feel I paid a fair price for an exceptional landscape and experience! I'm looking forward to Assiniboine coming back this summer to finish my front yard!