Astria Fireplaces

We have owned an Astria Fireplace for a couple of years now. The fireplace would turn off and stop running every time there was a storm or even a little bit of wind. We tried contacting Astria but they don't have a way for customers to reach them directly. If you look at their website, the contact feature is only for "Trade Pros & Media Outlets." The customer is referred back to the local dealer. This should be a major red flag to any potential buyers - you cannot contact this company after you spend thousands of dollars on a fireplace! Our local dealer who installed the fireplace came out to look at what was going wrong. We were told that the pilot light and thermocouple were too far apart and was blowing out with even a little down draft. We were also told this is not that uncommon of a problem with these stoves. He installed a shield around the pilot. Hopefully this fixes the problem. Only time will tell. The service charge was $200. So, if you're looking to spend thousands on a fireplace that may or may not work, a company that will not talk to customers, and potentially spending hundreds more to fix their problems, then Astria is for you.

Low flame, noisy fan. 2 year old house. We don’t like it at all. Dealer came out to the house - no solution. It’s just a below average fireplace.

We purchased an astria P/N 506023-28 fireplace from a local dealer when we built our home in 2015. We have had nothing but problems with it. Year one, the fireplace started spontaneously lighting at random times (and no, it was not a "smart" setting issue). We had the installers look at it and we had to replace - among other things - the "motherboard". They were here almost an entire day fixing it. It worked, for a few months and then stopped again. It now has not worked again for several months. So, service is here again. Now the pilot assembly is out, along with a few other issues. I would not recommend this unit to anyone. I am getting tempted to tear it out of our home and totally replace it. It's a horrible unit and was very expensive. Not worth the $ at all.

We bought 2 40” Astria Scorpio direct vent fireplaces 2.5 years ago. We’ve had trouble with both of them constantly. When they work, which hasn’t been often. The flames are blue with just a small yellow tip. We’ve had repair men to work on them 4 times. They got them both working again ( after being here 3 hrs). The repair person said this was the worst flame he’d ever seen. I regret ever buying these units.

Had Astria Scorpio installed in a new fireplace 2 years ago. Last year, the remote receiver (box under firebox) started using up 4 AA batteries about every 10 days. Not worth a $250 service call, but a pain in the …. During last season (about 2 months our of warranty, of course), the fan started making a loud noise, so we had to stop using it. At some point we will have to have service call for that. What's really annoying is that the manufacturer provides no support whatsoever ("you have to talk to a dealer" i.e., you have to spend $250 to even ask your question) The unit looks great and flame system / remote works well, but with these issues, I'd probably look elsewhere.

Manufacturing default. Brick wall broke 3 times at same place because default fabrication and the compagny refuse to replace it. The demo on the seller is broken at same place! We regret to buying astria ladera

www.astria.us.com Astria Fireplaces is the go to place online to review the latest in high end, premium-quality fireplaces. They offer the latest in traditional and modern style gas, wood-burning and electric fireplaces that are truly unique to the industry. Astria Fireplaces will certainly provide you with an amazing focal point for your home. Their website is very user-friendly and well designed in beautiful installed surroundings. All of the information an architect, home builder or end user needs to select the fireplace of their dreams are right at their fingertips. The website is certainly great for our clients.