Barn & Willow

From start to finish working with Barn & Willow on my family room shades was seamless. I decided on Belgian linen flat Roman shades in Light Gray. They make the entire room pop, the color of the texture the way they highlight my moldings and millwork. The quality is exceptional. The process was easy. I would highly recommend.

I shopped extensively for high-quality linen drapes and compared several brands, including The Shade Store. Barn & Willow's drapes were a clear winner—the quality was superior, and they cost at least 20% less. Customer support was also very helpful. Will definitely buy again. for folks who might not be aware, the manufacturing of these curtains seems to happen in India but we realized thats the case with most of the customer drapery providers.

Incredibly let down by our last order. We used them successfully for our previous house but something has changed, maybe ownership? We had to dispute payment as the curtains never came and per the other reviews, we also received no communication back.

Horrible! This company was once good, they must have changed ownership or something happened. They sent me damaged drapes and refused to answer their phone or answer emails.

If I could give Barn and Willow 0 stars I would. The company is fine if you have "no," and I mean "no," issues with your order. If you do, good luck getting anyone to respond to you. I am a business owner myself and if I never answered the phone, never resolved, easily resolvable issues and didn't answer basic questions, I wouldn't have any clients. The product is good, but the customer service is so below subpar, I could never ever and mean, ever, recommend this company. Sadly, the Owner, Trisha Roy, is the least responsive and honestly, I felt like her employees at least try to help, marginally, but she does nothing. I couldn't even get an instruction pdf sent to me on how to hang my Roman Shades. I had a crushed set of shades that I just wanted a little credit for because the rod was bent, no response. I needed to order a new curtain rod without finials and I asked for a credit when I re-ordered the rods because it comes as a set with the finials and got no response. I asked when my order was shipping, no response (ironically it came the next day). I was told the curtain rod could slip inside the curtains, but it can't so I had to order additional curtain rings. None of these are big issues, but they are when it takes 3 months with no answers to get a curtain rod. Anyway, I hope to never hear about this company or have to use them for any reason every again.

Would give negative stars if I could. Please do not purchase from this company unless you like giving away money. I have been requesting a refund for an order placed in September, with no updates on status, since November. I have not heard a word from them despite multiple attempts to contact the company. Their phone line always says “Busy”. No one answers my emails or customer service chats.

I had a previous order a few years ago that arrived within 2 weeks as ordered, so that was great. But, my order this year took months and months, and then I received curtains without the blackout lining that I ordered. After weeks of emails, customer service has provided no resolution. They say: we “absolutely remake every order that has any kind of defect due to an error on our end” So, Barn and Willow, why can’t you commit to remaking my curtains? I guess I will have to try to get the money back through my credit card company.

Horrible customer service, not sure if this company is fulfilling orders although they'll take orders. I ordered roman shades from Barn and Willow on March 21, 2021. After they charged my credit card, I heard nothing back from them for a week and was curious as I expected shipment updates (they advertise shipping within 10 days). So I reached out to them on March 29, at which time the response was they had severe delays, but expected my order to ship within 1-2 weeks. After 2 more weeks, all attempts to contact the company were met with no response (email, phone calls, online chat, etc.). So, I had to contact my credit card company and initiate a dispute, and they started to process by contacting Barn and Willow. In an amazing coincidence, right after the dispute process started I finally received an email on May 6, supposedly from Trisha Roy (the founder) who asked if I'd like a refund and I said YES I would. But, after 2 months since placing my order still no refund, still no roman shades. Just vague promises of a refund that never materialize.

Awful customer service. Pray when you order your shades that you do not have an issue because they are not eager to resolve anything or help. I ordered a single blackout Roman shade that was $500. At first glance it looks nice, but where the plastic loops are attached to the back blackout panel that allows the shade to close, the panel was punctured in areas where large stitches are, allowing spots of light to come through at those points. I emailed two days after receiving the shade and I got a quick response apologizing for the defect and offering a new replacement. I did not hear anything back for 9 days, and at that point they then turned around and said there was nothing wrong with the shade (according to the factory, what??). So for $500 you can expect flaws in the products and apparently this is their standard. I am still waiting to hear back from “management” about a replacement as this seems completely unacceptable. At this point I’ve disputed the charge with my credit card company because I do not trust that they will actually get back to me or make things right. Also their phone number never connects you to a live person and they will not call you back. AVOID!!

I had custom Roman shades made by Barn & Willow. They are the relaxed style. They look absolutely horrific and it looks like I have a dirty baby diaper hanging in my windows. These look absolutely nothing like the photos on the website. I did use a designer on my project and the company was her source. After submitting pictures to the company the rep did admit that they have had several issues with this style and are supposed to be discontinuing the style. They did offer to remake them in a different style but I personally did not want a different style. I wanted the style that I purchased and do not feel like I should be forced to try something different. These defects are their issue, not my issue. I requested a refund since they cannot provide what I purchased. The best they offered me in the form of a refund is a 30% restocking fee and I have to pay to send back the defective shades. I have about $4000 worth of defective shades. I don’t mind sending the defective shades back but a 30% restocking fee on something they cannot resell and they sent to me defective is not a fair deal.

I always get overwhelmed when trying to buy things for my home. I'm indecisive and I get stressed out just trying to pick a color for a throw pillow. I love that everything about Barn & Willow is focused on simplicity. And thank god for their measurement tool. I was so overwhelmed trying to figure out my shade dimensions until i used the quiz and it took me through all the steps of measuring my windows. Felt like they were virtually holding my hand the whole way. 12/10.

Ordered almost $4,000 in merchandise and had major issues with incomplete products, wrong sizes, etc. I called every number I could find with them for TWO MONTHS. Nobody ever answered or called back. I think the company has gone under.