My wife and I chose Bath Planet by Reliant Capitol LLC, located at 725 N 73rd Avenue, Suite 124, Phoenix, AZ 85043, to redo our master bathroom shower in January 2018, following an exhibit at the Yuma, AZ home show. We discussed terms and process with Jim and during the sales pitch, we discussed wall leveling/squaring to which we were assured all issues would be addressed prior to green-board installation. And, there was no mention of potential water leakage around the shower door. We would have selected a different option, had we known. The demo crew, led by Mike, showed up in February to begin the process. During demo, one of the crew cut electrical wires behind the existing wall, severing service to lights and outlets, and repaired the wires and the circuits prior to leaving. The install crew mostly consisted of one person who installed the floor and walls, sealed the pieces in place, and offered us a shower rod and curtain until the glass door and panel were installed. The door and panel that arrived the first part of March were the wrong size and had to be returned. The second set arrived approximately two weeks later and the installer did not have all the parts necessary for the install. He installed the panel and door to the best of his ability and informed us additional parts would have to be delivered from Phoenix. He said someone would be back to finish the job with the proper parts and hardware. Our initial inspection revealed the door was improperly spaced and the gaps between the door and the wall were different on the top and bottom. There is virtually no gap at the bottom causing the door to make contact with the wall when opening and closing the door. Mike arrived in March to complete the installation. We informed him of our concerns and he replaced a channel, added door seals, and informed us there was nothing he could do about the gaps as they were not his fault. He claimed it was the wall. Mike stated the doors are prone to leaking and Bath Planet modified their existing contract because they can’t stop the leaks. November 2018, after numerous attempts to fix our shower, my wife refuses to use it and family and guests are unable to use it due to leakage. The amount of water leaking lessens through adjustment but doesn’t stop. Improper spacing at the bottom has caused wear marks and damage to the wall. The hardware used on the hinges is incorrect. The door hinge installation/adjustment screws on the upper mount are hex-head while the screws on the bottom mount are cross-point. The cross-point screws are already in need of replacement due to constant readjustments necessary at the hinges. I’ve called Bath Planet Phoenix numerous times since March, hoping to resolve these issues. Mike requested time to think about a resolution but quit taking my calls. An individual named Raul requested photos and descriptions of our concerns, which I provided, and has since stopped replying to my text inquires. When I call the business number, I am met with a disdainful attitude that I feel is unwarranted. My wife and I would like to resolve these issues so we can begin enjoying our shower, as advertised.
Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue, so you are 100% satisfied. Please email us your zip code, so we can reach out to your local dealer, or please call our Corporate Office at 800-963-8827 and ask for Erin in Customer Care for further assistance.
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