Carolina Exteriors

We contracted with Carolina Exteriors for a James Hardie Full Colorplus reside and gutter replacement project. What was sold to us in December of 2020 was not what was delivered by the end of the project in June of 2021. After a total investment of $30,185, we were to receive a total siding replacement (all siding, corner boards, fascia, soffit, frieze, shingle molding) and gutter replacement on the whole house along with downspouts. You may be thinking, "That is an absurd amount to pay for a siding and gutter project," and yes, you are correct. There are multiple other companies who will do the project at a cheaper price for likely better customer service. We have since discussed this with neighbors and friends and now realized we paid an outlandish price. As they say, hindsight is 20-20. We experienced three main issues while working with Carolina Exteriors, LLC . 1 - Poor Communication: After initially closing the deal with a sales member (who could sell potatoes to the Irish), we began the downward trend of a lack of proper communication. The initial issue what when the project would start. After not hearing back when we were originally promised, we reached out for an estimated start date. Then came the crickets. One week before the scheduled project start date we reached out again and had to CC multiple people in the company. We were finally successful at establishing a start date of 4/13. Throughout the project, there was a myriad of miscommunication that fell on the shoulders of us as customers. Quite frankly, we felt like we could have contracted with each of their sub-contractors and gotten the job done at a cheaper and more efficient rate. 2 - Speed of the Project: The project was to be completed within 20 working days. However, it was stated in the contract that working days may not be consecutive due to scheduling of various trades. That detail was a kicker. Living in a construction site from 4/13 to 6/23 was tumultuous to say the least. If one chooses to go through this company, be prepared to expect delays upon delays. 3 - Completion of Original Contract Details: As mentioned, a complete siding replacement and replacement of gutters was agreed to in the original contract and paid for at the requested times. During the sales call and initial inspection, we were sure to point out areas that may be of trouble when construction began. It was assured to us by Carolina Exterior that these items could easily be remedied. It turns out they could not and we received a measly $200 refund out of $30,185 for a set of gutters and downspouts that were not replaced (leaving much to be desired for the aesthetics of the project) and a portion of soffit directly on the house.

I am a type A personality and very, very particular about work on my house. I definitely picked the right company! I saw work they had done on a neighbors' house and loved it, so I called them up. Prompt work everyday, dumpster just where I needed it. Everything was perfect. The house was re-sided and painted, sealed around all the boards. Awesome job. Since then I have gotten several comments from my neighbors on how great the house looks. I have even referred two new customers. Great job!!!

Planning and working with Carolina Exteriors Plus, from beginning to end, was a positive, partnered experience like no other. This company goes out of their way to ensure a quality project is completed to the customer's satisfaction and it doesn't end with the completion of the project. They work hard to deliver a project that envisions what the customer is seeking and stand behind their work after completion. They will be friends and "family" for life! Choose them for any home project!!!

Amazing! Huge floor to ceiling windows, most of the house, done in ONE DAY. High quality, professional, fast, polite, QUIET, reasonable prices.... I could rave for hours. The most amazing thing is that they listened to us, provided incredibly detailed proposals, and delivered, on time, what WE wanted.

Our early 1970s home was beginning to show its age as the siding and trim were rotting out in multiple places. It needed paint, but more than that the siding and trim needed replaced. I knew the good reputation of Hardiplank for durability, appearance, and adding value to the home, so I reached out to no less than 5 companies who installed Hardiplank. I received quotes, all in varying degrees of detail and clarity. Above all, Clifton at Carolina Exteriors Plus provided me the most comprehensive and detailed estimate. He came out to my house to see the proposed project, listened to what we wanted, offered some advice, and presented the estimate to us in person. I really appreciated the later point, that Clifton met us in person to go over the estimate in detail. This made a huge difference in our deciding to grant the project to them. I should mention that estimates I received from other contractors were extremely high, competitive but less detailed, or not what I'd asked for. During the time leading up to the start date, I requested a number of changes be made to the estimate. That wasn't a problem at all. Carolina Exteriors' communication throughout the process was clear and rapid. I was never left waiting to hear from them. The work quality of the carpenter and window casing was exemplary, particularly the former. There were some framing/sheathing issues revealed after the old siding was pulled off which may have complicated the installation of Hardiplank, but the carpenter took it in stride and seems to have lost no time in making these corrections. I should also mention their project manager, Lewis, who routinely stopped by the house to check the progress. He kept me updated on the progress of the work and, like Clifton, had excellent communication throughout. I wouldn't hesitate to recommend Carolina Exteriors Plus to anyone who needed new siding or trim. My house went from forgettable to one of the most attractive on my street. They had no high pressure sales techniques, their bid was extremely competitive, and they completed the work on time.

Carolina Exteriors Plus recently completed a residing project around my whole house. They are a great company. I was very satisfied by their work. Their crew was great, they worked very hard and tried to do everything to perfection. Their project manager was very communicative on a daily basis communicating the status of the project. I have nothing negative to say. They completed the work very smoothly and followed up fixing any minor issue I had to mention. They accommodated everything we needed. As for pricing, I got quotes from another James Hardie preferred installed and his price was 50% more expensive. Even another smaller (non James Hardie preferred) installer came 40% higher than Carolina Exteriors. So, their price was very competitive as well. Highly recommended.