Casco Bay Furniture

From the first conversation to the last the entire team at Casco Bay Furniture was fantastic. They listened when I was explaining to them what I was looking for, they helped guide me to to perfect peices of furniture for our living area, and every step of the process from ordering to delivery couldn't have been easier. Their furniture completely met my expectations, the leather is premium, everything was clean and what I was expecting and it truly did complete our living area. If anyone is looking to deal with a company that helps them decide what they want, provides exceptional customer service and provides a great quality product, then I would strongly recommend Casco Bay.

We love the Madison sofa we just received from Casco Bay! We purchased the 108” Madison deep seat sofa in Brompton Cocoa. The leather is gorgeous. We ordered the sofa with spring down cushions which are very comfortable. It is extremely well-made and well-tailored. Prior to our purchase, Kristina answered all my questions and sent us an actual sample of the leather to be used on our sofa for our approval. We are so happy with our purchase. Thank you Casco Bay.

We’ve had our sectional sofa going on almost 5 years now, the finish is still beautiful and the cushions still have loft. The leather has weathered exactly as we hoped it would with rich contrasts. It was a splurge for us, but the quality is truly exceptional. Kristina was a great communicator and helped us through the purchasing process. We loved supporting a small business and are very happy with the purchase.

We were very impressed with the level of customer service and quality of their furniture. Thank you, Casco Bay team!

I can’t say enough great things about Casco Bay Furniture! We purchased the South End sofa in Mont Blanc Caramel, and we absolutely love it! They provide an exceptional product and customer service. My other half was in the high end interior design business for years and is quite specific and selective about furniture, etc. Kristina was incredibly helpful with what type of leather to choose based on having two small dogs, and was patient with our many questions and calls. She also helped with discussing how I would fit in the chair based on my fairly short stature, and I appreciated her honesty. Also, the leather is beautiful and very high quality, unlike what we were looking at in furniture stores we visited. The construction is top end eight way hand tied coil construction, and the sofa is very comfy and supportive. Thank you Kristina and Robert for doing what you do at a incredible price point! Dan

This company was founded by a gentleman by the name of Robert. I don't recall a last name, but I think he went by Rob when he helped me buy a sofa sometime back in 2014. At that time, Robert had approximately 32 years of furniture building experience. His knowledge and level of customer service was impressive! One could tell Robert was passionate about furniture and he will take the time to go over all the details of how they make their furniture and why they are special (True Eight-way hand-tied spring suspensions, true hand sewn tufting, Brompton Cocoa leather from the family owned tannery that originally created this type of leather in Italy, solid kiln dried wood, etc, etc). Their website has a lot of information and photos of the construction process as well. I recommended this company to a friend sometime after I got my sofa. He ended up purchasing a sofa from them and he said his experience was exactly as I had described! Fast forward 10 years to Feb 16, 2024... I'm sitting on my Maxwell model sofa which I recently moved into the living room from the family room. Originally, I had customized my Maxwell with three seats and T-back cushions. I chose the T-back cushions based on Robert's recommendations. He said it looks more finished (in his opinion), and it adds comfort behind the arm rest (yes it does). I've always been curious if the straight back cushions would have been as comfortable as the T-back cushions because I do like the minimalistic straight lines. I decided to call Casco Bay Furniture to inquire about having the back cushions modified. Robert picked up the phone (I didn't know who he was). A few minutes into our conversation, Robert said he remembers me, yikes! And once again, he talked me into staying with the T-back cushions because the cost of making the change isn't really worth it. We ended up talking a little bit longer about this and that... Casco Bay Furniture is a great small American company producing high quality hand made furniture which will last a lifetime. And their level of quality, detail, and customer service is unmatched. I highly recommend them! Robert, if you see this, it was a pleasure working with you on my sofa 10 years ago. It's been a pleasure sitting on my Maxwell sofa for the past 10 years. And I'm sure I'll feel the same 10 years from now. Thanks for making me a great sofa my friend!

We had a wonderful experience with Casco Bay. Our Madison Sofa in Brompton Cocoa is beautiful. The workmanship is top shelf. Kristina answered all our questions and was great to work with. Our expectations were truly exceeded. Delivery was easy. Thankfully our sofa arrived before we left for our vacation promised.

We love our new leather sofa from Casco Bay. We purchased the Kingsbridge tufted leather sofa in Echo Blue Marlin with small French Natural nail head trim. The sofa is absolutely stunning. The tailoring is exceptional. The tufts are deep and crisp. All in all we had a terrific experience with Casco Bay. Kristina was knowledgeable and very helpful in helping us to make our selection. The delivery came off without a hitch. We’re are looking for another sofa for our study and we will certainly look at Casco Bay again.

We LOVE our new sectional and ottoman! They are gorgeous and everything we were looking for. This is the Madison deep seat L sectional, Berkshire leather in chestnut. We went with the upgraded spring down cushions in medium as suggested by Kristine. The ottoman is 36”x48” in the same leather. The leather is incredibly SOFT and it has been comfortable to sit on since day one. I know it will only get better with time. My husband thought I was crazy to even WANT to buy a couch online without ever having sat on it. He had his doubts, but he’s completely happy with it. Thank you Casco Bay for a beautiful product!

I am loving this long sought after leather sofa. I researched quality, because this sofa is intended to last my lifetime. I was very particular in what I desired. My desires all came to fruition in the arrival of this beautiful piece. Accented with a vintage Hudson Bay blanket and western style pillows, this fits my lifestyle.

I had initially worked with a Restoration Hardware designer to fill out space. She chose the Maxwell sofa in this massive size. I think without shipping and tax it was around $16k. That was more than I was comfortable spending, I knew the size wouldn’t be cheap but that felt insane for a couch. I searched for months, there are a couple companies that make a Maxwell look-a-like but after looking at their fabrics and looking at reviews of how their couches wore over time, I just wasn’t crazy about them. I messaged back and forth with Kristina for a while on customizing the size of our sectional, the leather that would work best for us, and initially I wanted bench seating- which they are happy to do but explained why it’s not ideal long term. I LOVED being able to call Kristina on any given day and she would talk me through design elements and just any questions I had prior to ordering. I love the aspect of supporting a small business that makes the furniture in the US, don’t get me wrong I love RH but your sectional and products come from China or India. Kristina and Casco Bay were able to tell me exactly where each product came from in the US. While this sectional took almost 7 months to get here, Kristina was very forthcoming about that prior to me placing my order. I appreciated that she didn’t say “4-6 weeks” and sort of string me along. We opted for extra stuffed back cushions as we do use and abuse our couches, we have a dog, we aren’t just having it for display. I believe we also opted for the double wrapped or whatever it’s called seat cushions. The length is a custom size, the color is Berkshire Tan, it has more of a matte finish and I like how it wears over time. Cost wise I believe this was $9500, hope that’s ok for me to list price, as a consumer I wanted to know how this would compare to RH so this sectional was about half of what RH’s would be. The size is 9 feet on the short end and 11 feet on the long size. Casco bay confirms with you numerous times to make sure it’s the right direction and size. I think RH suggested a 12 foot couch but I knew I could fit a table on the end to fill in the space without the added cost. Hope this helps someone! Thanks Casco bay!

Purchased two Carlisle chairs in Brompton Cocoa. Both turned out absolutely stunning. Very comfortable from the beginning and are now starting to get some great patina. Kristina was very helpful and helped me design exactly what I wanted. Thanks Casco Bay!