Danish Design Store

Very happy with customer service. I ordered several items online, and was frustrated when the box arrived via USPS badly damaged. Several items from my order were damaged. I called customer service, talked to Joel, who was able to calm me down with his soothing voice and professional demeanor. I took pictures of damage, emailed to Joel, who sent a replacement order which arrived safe and sound. I am very happy with this resolution and would highly recommend shopping at Danish Design Store online. Many thanks Joel!

Terrible communication and customer service. I ordered a indoor planter to finish off the decoration of an office. I searched for the perfect piece for a while and was so ecstatic to find exactly what I had envisioned on the Danish Design Store website. I placed my order on 3/6/18 and a confirmation page appeared listing my order number and stated that I would receive a confirmation email with shipping information shortly. 2 days later I left on a work trip and didn't realize I never received that email. Fast forward 8 days and when I arrive back from my work trip, expecting the pot to be waiting for me, I realize no pot and that I never received the email. I send an email inquiry and they apologize and list a tracking number but no carrier for which to use this tracking number with. 30 mins later I get an email that my product is back ordered and they won't be fulfilling inventory for this particular item and they've canceled my order. The time line makes no sense and were they just never going to contact me unless I contacted them? They offered a weak apology and information that made no sense and contradicted everything they previously said. Never buying from here again.

We have been working with Danish Design Store for a few years now. Currently we are working together on our project in the West Village and we are blown away by their level of professionalism. Extremely accommodating and well informed, we love working with Danish Design Store!

Danish Design Store is the place to go to when you want to buy Danish interior. First of all they have great products, secondly their customer service is simply the best. Very helpful and they take care of you even when things don't go as planned (my goods were delayed because of their supplier). I'm from Denmark and really like these guys! Toke

Fine Furniture but Troublesome Order Fulfillment The sofa table we ordered was just as we expected, arriving in good condition, purchased at a competitive price. To be fair, we would recommend DDS on all those points. Our issue with DDS was with the troublesome order fulfillment and customer service once we placed the order online. When we ordered the table, the item was listed as in stock and ready for immediate shipment; however, it did not ship for two weeks. We had to contact DDS several times by phone to insure that our order shipped (they never replied to e-mails). Once our order shipped, we then had to deal with DDS's shipper to track our shipment. This too had to be done by phone as DDS's cryptic shipping notice provided only a tracking number and a phone number. The shipping company was not UPS, FedEx, or the USPS, but some mysterious, unnamed company. Once the product arrived in our city, we then had to contact a different, local shipping company to arrange delivery. Eventually the product arrived in good condition, just two weeks later than we expected and with a lot of extraneous hassle to ensure that our order arrived at all. What we saved on price with DDS, we paid for with time and hassle.

In mid-August we purchased two Gubi stools. While the design and quality of the product itself ultimately was stellar, we were none too pleased with both the duration of fulfillment and the quality of follow-up interaction with the Danish Design Store staff. Ten days after our initial purchase, we hadn't received any communication from the store at all as to our order or shipping status. We reached out and got quick - but vague - replies such as "it should be ready any day now" and "we are trying to get it on the container next week". Rinse and repeat for the next **THREE MONTHS** until - in response to our query - we were told our stools were finally in the US and had been released from customs; and even then, we never were contacted by the delivery company (a contracted entity) and instead were told by DDS that *we* had to call *them* and arrange a delivery timeframe. The entire process was incredibly frustrating and devoid of any semblance of customer service whatsoever. Any update we did receive from the DDS team throughout the three months was purely reactive (never proactive even though we kept asking for specifics and updates). Though the stools admittedly are gorgeous in person, we feel they are overpriced for the level of service that accompanies them. I would recommend that you contact DDS before purchase to have your fulfillment expectations set before you just hand over your credit card.

I am obsessed with this company, all the furniture is beautifully handcrafted and I am proud to have some of their signature pieces in my home. Their customer service is great, they are very helpful and give great advice. I fully recommend them!

Danish Design Store is always my first stop when searching for authentic Danish furniture. I usually don't have to go anywhere else as DDS basically has it all. T heir site is both sophisticated and super easy to navigate but what makes it a favorite of mine is the tremendous detail they provide on their products so I really know exactly what I'm purchasing. Every friend I've referred to the site also agrees that their customer service is fantastic. They care as much about your product satisfaction as you do so I've felt secure about every purchase even before it arrived at my door. Great site, great inventory, and a great team.

Danish Design Store is a great supplier of authentic Danish furniture. Their website is sophisticated, very easy to navigate, and offers great detail on all their products, even designer and product bios. I would recommend their store to anyone who is looking for some great pieces of Danish furniture, both the classics and the newer ones by up and coming Danish designers. I went to their site for a Wegner Shell chair and their customer service was so nice and helpful that I came back for more.