Dan The Tiki Man, Inc.

Dan has been very honorable in handling a serious problem with my pool. He is going to great expense to fix the problem. I couldn't be happier with his reaction. Initially, I thought he wouldn't honor the warranty and left a one star review but I was wrong. The guy is professional and honorable. Don't be afraid to use him for anything you need done.

We contracted with Dan's company to build us a lower deck with stairs leading to an upper deck with a tiki hut and balcony. IT IS BEAUTIFUL AND WE LOVE IT!!!! It was built exactly as we had planned. Lucas (the foreman) was a pleasure to work with. Always agreeable to a few changes we made as it was in progress and also provided suggestions to things we didn't even think of. With that being said, communication was lacking at best. They did not always show up to work as expected and most often did not notify us that they would not be coming. This project took 9 months from start to finish to complete.

We signed a contract for a swimming pool installation. During the quote process, we were given an estimate that our pool would be installed in July. Everything was fast-tracked during the sales process. As soon as we paid the contract and deposit, however, communication and activity slowed to a crawl. First Excuse: We have changed engineering firms, so expect a delay. Second Excuse: Our engineering firm is backed up, expect delays. Then....silence....for WEEKS at a time. I had to start sending correspondence that was not particularly friendly to elicit any response whatsoever. Fast forward to mid-June (more than 2 full months after we signed the contract), and the permit application had not even been filed (we were told this would happen the same week that we had signed the contract. I sent a termination of contract notice to Dan. Dan did not respond. I finally contacted our sales guy, Mike, through Facebook Marketplace. This generated a response from Dan who told me not to contact Mike, that he had moved on to "bigger and better projects than ours.", followed by stating that they never refund any money, but want to keep our contract. I replied, giving them one last chance to try to make things right with the following request: 1) an in-person meeting at our home to set expectations. 2) a project timeline 3) a commitment to weekly updates. It has been almost 3 weeks and Dan has not bothered to respond to my final attempt to make things right on this agreement. I'm appalled at the horrific level of service or even basic respect we have received. We took a big financial loss on nothing more than a signature on paper. I would never recommend this company. I'll be filing complaints with the state against them as well.

I had Dan the Tiki Man install a 20' x 25' Tiki. I paid them extra to have the Tiki sprayed for bugs and upgraded to a varnish finish on the inside. Shortly after they finished the Tiki I noticed white droppings all over my patio furniture, it looks like termite droppings. I called the salesman who was assigned to me to find out what was going on. He never came out to see the problem he just told me that according to Dan the owner I had Powder Post Beatles and I had to get my Tiki exterminated. I explained to him that I had paid them an extra fee to avoid this problem. He said that Dan told him that there was nothing he could do about it. He then gave me the telephone number of an exterminator so I could get the Tiki Sprayed. The exterminator sprayed the Tiki at at cost to me of $250.00 and the bugs did not go away. I then called another exterminator and he said that because Dan had varnished the tiki the spray would not pernitrate the wood and would be ineffective. He told me that if they sprayed the wood before it arrived to me then it was not done properly and since he varnished it the only way to eliminate the Bugs is to tent the Tiki and gas it. The gas used to kill these bugs is very expensive and the cost would be around $3000.00. I then bypassed the salesman and called Dan directly. He told me the only thing he could do is have his guys come out and respray the Tiki again. They called me to setup the respray date and told me to remove everything from under the tiki. I removed everything from under the tiki and they made me wait almost 6 weeks to come do the respray. They kept telling me that they were dong this as a curtesy and I had to wait. Finally they resprayed the tiki mid December 2020. I cleaned all the loose wood dust debris from in between all the palm fauns with a blower. two weeks later at the beginning of January the dust was back. I called Dan and he told me to give it another 2 weeks to see if it goes away. I waited another two weeks and the bugs were still there. I called Dan again around January 15 and made him an offer. I told him instead me paying $3000.00 to tent the tiki, could we just replace the palm fauns and I would pay half the cost. He refused and said he would have someone else respray the tiki. Well its been another 4 weeks and I have not heard from Dan or anyone else in his Company. Dan has yet to come out here to see the problem (but he did come out here to get the Job). When I talk to him there is no sense of important to my problem. It seems like he just doesn't care. He is just out to get the next job, who cares about customer service. I see all the great reviews he has. I also checked them out when I was deciding who to give the job to. But a company isn't measured by good reviews it measured by not having bad reviews. Anyone can do a good job from time to time, now can they step up when there

Dan and his crew did a great job replacing my 20x20 tiki hut. I had called 3 companies but Dan's price was the best, and he came out the next day to meet me. His crew was in and out. They did the repair while we were at work. Everything was cleaned up. What I liked most was that he sprayed the thatch a week after they finished the job. This is my third rethatch because of holes from bugs. Dan educated us on treating it, so it isn't as bad a problem this time around. Hoping to get at least 5 yrs wear v 3, this time around. I would definitely recommend Dan. He was prompt and professional.

Dan installed a beautiful Tiki Hut for me in one day. My wife and I enjoy it and can't believe how it has changed our back yard into a real oasis! Kirk

Dan and his team are so professional and he even helped me to determine the best placement for my new tiki hut. Dan and his crew arrived at my house on time and built a gorgeous tiki hut for me and my family in less than 8 hours. I am so excited for my new outdoor living area which keeps all of my outdoor furniture dry from the rain and is the perfect addition to my tropical back yard. His workmanship is excellent and I highly recommend him to construct your outdoor living space.