FCI London

Very dissapointing experience. Lots of back and forth on items and finishes, sales team confirmed one thing, but they didnt really know the products they were selling as certain items could only be produced in certain finishes - which I ended up telling them what and wasnt possible. I ordered a table and chairs with FCI, delivery was quoted as 6 weeks, turned into 12. When table was eventually delivered, it was not as ordered (extension leaf was in the wrong material). So I declined the delivery and returned the table. Initially was offered a credit note, but requested a full refund, to include the installation cost which was applied to putting the table together. Table was eventually refunded (had to chase as took several days to process) FCI refused to refund the install cost as they stated they had put the table together when they delivered it. No arguement there - they did indeed put the legs on the table, stood the table up and opened the extension - which was when I established it was not as ordered. So I am left paying for the install of a table that was not what I ordered. The products they sell can be purchased elsewhere, so I highly recommend you find a better supplier.

kasia and the team at fci were phenomenal. they invested a significant amount of time to make sure the wardrobes and bedside tables were perfect. the furniture exceeded our expectations and the after care has been brilliant. highly recommend

I ordered a coffee table from FCI and paid over £1,900. The pictures on FCI's website showed a distinctive pattern for the tabletop; the specific design was called "alabastro" and it had a number of beautiful colours and patterns, which is the main reason I chose it. The table that I received simply has what appears to be a plain white tabletop - it does not even slightly resemble the picture on the website. Instead of the distinctive coffee table, I now have what appears to be a plain white table in my living room. To clarify, there is a VERY subtle shading of the white, but it requires all the lights to be on to be able to detect this - and again, it is entirely different from the picture on their website. When I reached out to FCI to make a complaint and request a replacement, I received a series of very delayed and unhelpful responses. I was told that "the final result cannot be predicted" and that the table top that I received was "in company tolerance". It is unclear how generous these "tolerances" are and how they are determined for someone to take a view that a white table is equivalent to the alabastro style advertised on their website. Ultimately, FCI's position is that this is not their problem, and they have closed this issue. So it is my duty as a consumer to warn other customers that: - please don't believe the pictures you see on the website - they are a dishonest representation of the product that you will receive - FCI simply cannot (or do not want to) manage their suppliers (in this case, Cattelan Italia), do not carry out any quality checks and are unable to challenge them when their products are not as advertised - customer service is both unhelpful and will only reply if/when they feel like it, and after being chased repeatedly It is a real let-down that I had such a poor customer experience, as the selection on the website is great. However, the most basic role of a distributor like FCI is to ensure that the products being purchased are in line with what is advertised on their website. With their misleading and dishonest marketing, and entirely unhelpful customer service, they completely failed in this regard. I will not be purchasing any products from them in the future and would encourage all other consumers to find alternative sellers to avoid my bad experience.

Wonderful experience. The service was warm and friendly and I felt that I was constantly getting feedback and updates No run around. The items are gorgeous and the showroom was beautiful. I will definitely be back!!

I’ve been going to FCI for a number of years now so that should tell you something!! The latest purchase was a sofa and the team were exceptional in helping us to decide what would be suitable for our living room and also for our needs. Really motivated, knowledgeable and professional staff from the designers to the delivery team and everyone in between! Thanks FCI

Great service from design to install. Love our living room such great ideas. Thanks again

FCI have been our partner of choice for all of our interior needs for 12+ years now. Their variety of choice, rarity of designs, flexibility in supporting our 'demanding' needs and personable approach remains outstanding, and all whilst offering exceptional value. We recently purchased our third dining table, not through the demise of the previous ones (as they instead stand proudly in family members homes), but because the superb innovative nature of their latest extendable tables offering (when visiting for a bed-side table), was literally impossible to resist. Thanks team FCI, you really do tick every one of our boxes (including some we didn't know we had).

I recently had living room storage designed and fitted by FCI. The whole process was flawless and professional. We absolutely love the end result.

Fantastic! I simply cannot fault the service we received from FCI. We were served by Izhar and he showed so much patience, was exceptionally helpful and knowledgeable about his products. The range of products was second to none. Delivery was on time and courteous. A slight problem with the delivery (wrong table) was rectified quickly. Would definitely go there again.