Hayward Pool Products

If it were possible, I would leave a zero-star rating. Our Hayward pool pump failed in under two years. I followed all their procedures—calling customer service, submitting warranty forms, and even escalating the issue to a supervisor. After months of dead-end phone calls and empty promises, a technician never arrived. We ultimately had to purchase a new pump from a competitor. The poor quality of the equipment is overshadowed only by their abysmal customer service. Avoid this brand entirely. Hayward does not employ their own certified repair technicians. Instead, they contract the work out to local dealers who refuse to take the jobs because Hayward does not adequately compensate them. If you purchase Hayward equipment, be aware that you will be left entirely on your own when it inevitably breaks down.

Equipment is constantly breaking. Pool heater has been fixed at least once every season. I’m on my 4th salt cell in 6 years. Color logic 320 lights have been replaced twice already. Pool pump only made it six years. Unfortunately, you can’t replace one piece of Hayward with a different company because the Hayward OmniLogic won’t communicate with other brands. You are stuck with constantly replacing things or paying to replace the whole system.

Consider options other than Hayward Colorlogic pool lights. My pool is less than 3 years old and I have to replace the lights already. $700 ++ each (x3) for the lights then installation costs. Many other pool owners report the same issue btw, and a 1-year warranty doesn't really help. Its a shame that a couple of big pool equipment manufacturers have cornered the market with inferior quality lighting products and the consumer is left to eat the big and frequent replacement costs. Stand behind your products, Hayward.

They make garbage products that constantly break, and they will lie to you about it and not care at all. The equipment breaks down every few months and you go through hell trying to get them to come out and fix it. This has gone on since it was installed. I have chronic pain issues and that was the main reason for the pool and primarily the Hot Tub which helps me get through the day and because it is once again NOT WORKING I have to deal with their incompetence and total unprofessionalism.

Issues with equipment that is under warranty. The rep will not work with us directly. They keep pushing back to the service company and to the internet service provider. The ISP needs to talk to the rep to understand the equipment to resolve the issue. A good customer experience is when the company representative works with the customer to help resolve issues. It is truly unfortunate as referrals mean so much in today's market and they will never get one from us.

Not recommended. Had a pool cleaner break within a coupe of months. They just tried pawning me off and didnt provide any real solutions.

We had a pool built which was finished in December 2021. Initial failure was the pool heater. It took 7 months....YES 7 months to get the part in. We were so excited to be able to use our hot tub in the STEAMY July after missing the winter months. Our Aquavac 650 quit working in December of 2021. Barely a YEAR YOUNG. We called HAYWARD and were instructed to take it in to one of their approved service technicians which we promptly did. We are now in March and still not repaired. When we initially dropped it off at their repair center we were told they are holding several other very same models and have not received any parts or instructions from Hayward on how to repair them. We have spent countless HOURS on the phone with HAYWARD. Each time we call Hayward they say we will have your rep call you. What a JOKE. No one ever calls. The repair company that Hayward had us drop our equipment at in December is saying that same rep is not responding to them either. Today after being on the phone with Hayward for 1 1/2 hours DOMENIC suggested I pick up my equipment and take it to another company. ARE YOU KIDDING ME? So we can start the process over. I asked him if the same MAYWARD REP would be servicing that area and the answer was YES. So here we sit 3 months into this problem and still no resolution. UNHAPPY POOL OWNER in MAGNOLIA Texas. DON'T BUT THIS JUNK. WE WERE TOLD FROM FRIENDS TO STAY AWAY FROM HAYWARD EQUIPMENT AND use Pentair but out pool builder only dealt with HAYWARD. #HAYWARD #Haywardpoolequpment #Pools

TERRIBLE PRODUCTS: I can count on constantly failing Hayward pool parts and terrible Hayward customer service. We have had nothing but problems with Hayward products and their customer service people are terrible. In a two year old pool the $800 Hayward pool cleaner has failed more times than I can count. The local pool company fixes it eventually based on the warranty. Once the warranty is over, then I am on the hook for repairs to this garbage pool cleaner every couple months. All three Hayward LED lights have all failed twice now. Again, I get eventual warranty replacement until the warranty is over. After that, I'll get to pay for the failures. Customer service at Hayward is simply terrible. If you are lucky enough to get someone on the phone, they rudely respond and tell you to fill out a slew of forms. I finally spoke with the local rep who assured me he would make it right and said to contact him if there were any more problems. All contacts have gone unanswered. My recommendation? STAY FAR AWAY FROM HAYWARDS JUNK POOL PRODUCTS

We use Hayward because we want top quality equipment that is cutting edge technology. We employ an Expert Line philosophy and Hayward fits our profile. We power all of our projects with Hayward and appreciate the support.

We've been an authorized Hayward service center for 35 years and counting. Quality products without the strain on your finances! As a small family business that does not subcontract service work out, a partnership with such a company makes our lives so much easier! Once equipment is installed, we aren't returning to clients time and time again for repairs due to faulty manufacturing. Companies like Hayward are few and far between these days. Thanks again for all that you do!

Our company had previously used Zodiac equipment for many years but we became dissatisfied with their equipment due to many service and warranty issues. We recently switched to Hayward and we are convinced that their products have better reliability. The design of their remote control system is superior and easier for the consumer to work with. So far to date we have had no service calls or any issues with the equipment. We hope to work with Hayward for many years to come. Other than their good products, our rep Jennifer has been very cooperative and helpful with deliveries, answers all our questions and quick to respond to our calls and emails.

I am a DIY home owner and have been using Harward pumps, filter, heaters, salt automation systems and this spring the Omnilogic system upgrade. I have never had a more maintainance free pool! Thie products just don't work the excell above the competition!