Mark Hammer Construction LTD.

Thank you Stefan! It was a pleasure getting to know you and your family. We wish you all the best in your future endeavors!

We can’t express how sorry we are about your disappointment. We remain willing and able to address any issues with the work we completed. We absolutely failed to communicate what it was going to truly be like for you to live within a construction project nor did we manage your expectations about what was possible with the budget we were held to. There is no adequate way to apologize for that shortcoming. The process of working on a 40-year-old condo with its inherent quirks and issues hidden behind the walls is also part of the process that we clearly failed to prepare you for. Your pictures are examples of this. 



Had we been able to complete the project, all shortcomings in quality, like substandard tile, and function, like seeking out and correcting electrical issues, would have been rectified and completed with passing inspections. Since we were not allowed to complete the project, and the City requires work to be completed to pass inspection, you are correct that some of the final inspections were not passed.  We began work 10-22 and did no work after 6-23. Inspections that did pass were, Rough electrical (phase 1) on 1-5-23, Framing/insulation/wallboard on 1-9-23, Final Electrical (phase 1) on 6-1-23 We had the City issue their stop work order 7-20-23



For those reading the reviews, I do believe a little background info is needed for clarification about the project. As is our standard practice for projects of this scope, you originally informed us that you were going to have the condo completely empty for us to work in excepting the master suite in which you were going to live. When we arrived to start work on the date agreed to, nothing had been moved or even packed up for removal.  At this time, we should not have started work and re-evaluated the project. We did not, and that was the first failure on our part. 



We began work, doing our best to work around your personal items eventually moving them around the project area multiple times so that we could continue working Taking time away from the tasks within the construction project itself contributed greatly to the overly long duration of the project. Most of these items you ultimately had us haul away as trash. We continued working in the areas we could clear out until you asked us to give you a bit of a break from construction prior to starting the master suite. At that time, we ceased work as requested, believing we would be returning to continue work on getting you the result you were expecting and hoping for.  Had we known we would not be returning, we would have made sure to complete the phase 1 work to your satisfaction.



We did not hear from you until our superintendent stopped by to check in and noticed there were people working on the condo that were not our team. At that time, I reached out via phone and email, and you ultimately let me know you were moving on to another contractor. I was forced to have the City of Denver put a stop work order on the project until the permit could be reassigned. The communication loop clearly was broken by all parties in many places. I can only wish, in retrospect, that we had more conversations about expectations on both sides. 

Thank YOU Jen!! Your project was one of the most challenging and rewarding we have done. We love that we get to call you part of the family now.

The pleasure was all ours! We are so happy that you are enjoying your new space. We truly could not have asked for better clients!

Your vision about what you wanted was the best part of working with you! Your ability to collaborate, and willingness to get creative about solutions is what made your project such a success!

I am humbled by your review. We strive to make this the experience for all our clients. Looking forward to dinner soon!

Thank you so much sir! It was a pleasure working for you and we enjoyed collaborating on your project.

Thank you so much for being a great client. We very much enjoyed your project!

I am so sorry!! I don't see any communication from you in past months. We are happy to resolve this ASAP! Denver, through COVID, has been exceptionally difficult to communicate with. We submitted all the documents and went back and forth with Denver multiple times. All work was inspected by our structural engineer, which is how Denver prefers to handle projects like yours. (structural reinforcement of foundations) I thought our team had this in hand. You have my most sincere apologies that this obviously fell through the cracks. I've tried to call, text and email you with no response about how you'd like to proceed.

We are so very happy you are pleased with the project!

It is always a pleasure working with you Ann! We appreciate you as well!

Thanks Bill!! Please tell your family we say hello! It was nice to hear from you the other day. Call any time for any reason.

It was so great getting to know you all. Thank you for reaching out last week and referring us to your friends!

Your creativity and trust in our ability made the project fun!

Thank you so much Shirley! We very much enjoyed working with you and Mike on your dream master suite!

We could not ask for better clients! You both were timely in your decisions and understanding of the complicated nature of working on a structure of that age. We are looking forward to working with you on your future renovations!

It was fun seeing your vision of your new home come into being. You made us feel like part of your family. Give Morgan lots of pets from us!

We thoroughly enjoyed working on your project Kathy. We hope we can fulfill any future needs you may have.

Our favorite commercial customer! Helping us keep our laboratory work experience fresh.

Laura is our first client who shouted out on social media! Can't thank you enough for the encouragement!

A very unique, full apartment basement project. Loved being part of your creative process and getting to know the family!

Very patient client. A full house remodel while still living in the house was a fun challenge we enjoyed meeting. It helped they had impeccable taste!

Started out small but did not really stay that way. 100+ year old homes present unique challenges that we love to tackle.