Renner Garage Door

I ordered doors, hardware and openers on January 2nd. I was told 2-3 weeks for installation. On January 15 Renner Door said that they needed come back out and remeasure to come back. At that time we were told an additional 2 weeks. On January 21st I texted about an update and no response. Then I texted again on January 27th and did get a response stating that Renner door would let me know later that day. On January 28th I texted again and Renner doors response was they forgot to contact me back and that my part's would be in on February 2nd and what day would I like to schedule the installation. Renner door and I agreed on February 6th at 12:00 pm and that Renner door would contact me on February 5th to confirm. I was not contacted on February 5th. On February 6th at 9:51 am the installer called and stated that Renner door had to move my appointment to February 7th at 12:00. I agreed and moved all my meetings. At 12:00 no installer. I had to call Renner door after hours line and the lady said she would get a hold of someone and they would call me. I'm never received a call the installer showed up at 12:41. So around 1:45 I go see how the progress is going and the black garage doors I ordered are white. The installer informed me that was what was ordered. Finally the installer contacted someone in the office and I received a call. After some discussion the black garage doors are being recorded. The installer is installing the white doors until the correct color doors are delivered. For the next five hours I hear from a story above on the opposite side of my house profanity and a lot of crashing of materials. At 6:40 the installer has my husband come down and said it is done the original garage door openers still installed not new ones. When asked why the right garage door is not working correctly he was informed that is the way it is. The only way to close the right door is to stand in the garage and hold the button down for six seconds. Not great when you are leaving the house. The left door will not go up higher than 64 inches and we were informed that is the only way. My car has a half inch clearance pulling into the garage. I would like some resolution on I had two fully functional old garage doors and now I have two partially functional garage door. I was quoted $4635.00 for two doors, openers and the hardware, parts and labor. I have paid in full and are waiting for another 3-4 weeks for delivery plus and additional week for installation while fully functional doors are gone and partially functional doors are installed. When the installer left at 6:44 we realized that the last 6 hours his truck has been leaking oil and rear end fluid all over our driveway.

I had one garage door with wood rot and another garage door had been damaged by our car. Ben was very professional and did timely work in replacing both garage doors. They look and work great!

Was having trouble with my garage doors jumping and squeaking and not running tight. Garret came out and got me up and running quickly. Extremely nice and informative, will call for future repairs and maintenance.

If you are looking for someone to get the job correctly and is in and out, Garret is the man! Truly professional and hard working. Thank you!

These folks are responsive and professional. Andrew was my service tech and he not only fixed the issue with my door (had been installed by the building contractor) but showed me how to prevent it in the future, and other things that might happen in the future because of how it was installed. I've also had them install two new openers for other units and they are consistently that good. They give customer service a good name!

Leon was done replacing my garage spring before I could finish eating my lunch. Garage was back working and he was extremely knowledgeable. Highly recommended.

Many thanks to Leon Vanderpool for the excellent service on our garage doors. He is very knowledgeable and expedient.

Leon arrived on time and was very efficient and friendly. He corrected our problem, tested the door and it was operational in no time.

I received very punctual and polite service on our garage repair. Company responded to my need if repair quickly and efficiently. I would highly recommend Renner to others in need of repair. I believe the repair guys name was Randy and he did a great job of keeping me posted of arrival time. Amy in the office was pleasant as well.

I love my garage doors by Renner. It is amazing how much they have upgraded the look of our home. However, I did a bad thing. In a rush to get somewhere, I backed out of my garage faster than the door had lifted and damaged it. We had to buy a replacement panel. Leon and Trevor were so courteous and capable and didn't leave until the job was done right. The doors don't just look great. We had liftmaster openers installed and they are so quiet which is great for the bedroom above the garage. Our old doors were so loud it would wake that person up sleeping in that bedroom. Another cool thing is we downloaded MyQ so that our amazon packages can be placed safely in the garage. I can't say enough nice things about the good people at Renner. As a realtor, I always refer them to people who want to upgrade or repair their doors.

Jim was great! Very efficient and helpful! Determined the problem and explained what he was doing to repair the issue!

Great Garage Doors and outstanding service. The quality of the doors beat the competition. There were a few manufacturing issues with the doors but Renner Supply promptly addressed them. Would like to thank those that helped make this experience great. Willie, Brandon, Mark and Leon.